Video Relay Service (VRS)

VRS is a basic telecommunications service that enables people with hearing or speech disabilities who use sign language to communicate with voice telephone users. The sign language user connects to a VRS operator using Internet-based videoconferencing. The operator then places a voice telephone call to the other party and relays the conversation from sign language to voice and vice-versa. The service is available 24 hours a day, 7 days a week.

Services and information

Consultation on Video Relay Service

We are reviewing VRS in Canada to ensure it meets users’ needs.

Video Relay Service Review: ASL translation

Content of the Telecom Notices of Consultation CRTC 2021-102 and CRTC 2021-102-3 in ASL.

Sign language content

Find a collection of video playlists in American Sign Language (ASL) and Langue des signes québecoise (LSQ).

Canada VRS External link

Everything you need to know about using VRS, including availability, equipment you might need, costs, etc.

9-1-1 services

A VRS user can use the relay service to call 9-1-1. Emergency calls will be placed first in line for a VRS interpreter.


SRV Canada VRS - Don't Hang Up! (60s)

Dr. Dunkley uses technology to connect with her hearing patients. If you get a VRS call, don’t hang up. It might be Dr. Dunkley.

Do you know what Video Relay Service is?

Video Relay Service is a basic telecommunications service that enables people to use American Sign Language (ASL) or Langue des signes québécoise (LSQ) to communicate with voice telephone users.

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