Video Relay Service (VRS)
VRS is a basic telecommunications service that enables people with hearing or speech disabilities who use sign language to communicate with voice telephone users. The sign language user connects to a VRS operator using Internet-based videoconferencing. The operator then places a voice telephone call to the other party and relays the conversation from sign language to voice and vice-versa. The service is available 24 hours a day, 7 days a week.
Services and information
Your opinion matters! We’re seeking input from Canadians about the Video Relay Service. We’re looking to improve the service and ensure it meets the needs of its users.
Content of the Telecom Notices of Consultation CRTC 2021-102 and CRTC 2021-102-3 in ASL.
Everything you need to know about using VRS, including availability, equipment you might need, costs, etc.
A VRS user can use the relay service to call 9-1-1. Emergency calls will be placed first in line for a VRS interpreter.
Dr. Dunkley uses technology to connect with her hearing patients. If you get a VRS call, don’t hang up. It might be Dr. Dunkley.
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