Video Relay Service (VRS)
VRS is a basic telecommunications service that enables people with hearing or speech disabilities who use sign language to communicate with voice telephone users. The sign language user connects to a VRS operator using Internet-based videoconferencing. The operator then places a voice telephone call to the other party and relays the conversation from sign language to voice and vice-versa. The service is available 24 hours a day, 7 days a week.
Services and information
Your opinion matters! We’re seeking input from Canadians about the Video Relay Service. We’re looking to improve the service and ensure it meets the needs of its users.
Everything you need to know about using VRS, including availability, equipment you might need, costs, etc.
Information about the Canadian Administrator of VRS (CAV).
The CRTC is seeking registered Video Relay Service (VRS) users to participate in research projects.
A VRS user can use the relay service to call 9-1-1. Emergency calls will be placed first in line for a VRS interpreter.
- Report: Assessing the Compliance of Wireless Service Providers with the CRTC Accessibility Policy
- Report: Technical Feasibility of Implementing a Video Relay Service in Canada [PDF version]
- Report: Mobile Wireless Handset Accessibility Assessment [PDF version]
- Report: The Evolution of Alternative Communications Technologies for the Deaf, Hard of Hearing and Speech Impaired [PDF version]
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