Video Relay Service (VRS)

VRS is a basic telecommunications service that enables people with hearing or speech disabilities who use sign language to communicate with voice telephone users. The sign language user connects to a VRS operator using Internet-based videoconferencing. The operator then places a voice telephone call to the other party and relays the conversation from sign language to voice and vice-versa. The service is available 24 hours a day, 7 days a week.

The Canadian Administrator of VRS launched the service on September 28, 2016. Canadians can register to the service through the SRV Canada VRS website.

SRV Canada VRS - Don't Hang Up! (60s)

Video Transcript

SRV Canada VRS Public Service Announcement – Don’t Hang Up – 60 seconds

NARRATOR: As a Deaf, Métis doctor, Dr. Dunkley uses technology to connect with her hearing patients.

NARRATOR: When she has to make a call to her hearing colleague in Laval, she uses the free Canada Video Relay Service App.

NARRATOR: The VRS App connects Dr. Dunkley with a Video Interpreter.

NARRATOR: She signs her message to the Video Interpreter using her computer’s camera and the VRS app.

NARRATOR: The Video Interpreter delivers her message to Dr. Gregoire, a hearing person, by voice.

VIDEO INTERPRETER: I have a quick question about a medication for a patient of mine.

NARRATOR: Dr. Gregoire responds to the video interpreter.

DR. GREGOIRE: Start with 200 milligrams. That should do the trick.

NARRATOR: The Video Interpreter listens to his response and signs it to Dr. Dunkley.

NARRATOR: She replies and thanks her colleague.

VIDEO INTERPRETER: Thank you, Renee. Take care.

NARRATOR: She’s helping Canadians and Canada VRS is helping her in both official languages.

NARRATOR: If you get a VRS call, don’t hang up. It might be Dr. Dunkley.

NARRATOR: Learn more at


SRV Canada VRS Frequently Asked Questions

Everything you need to know about using VRS, including availability, equipment you might need, costs, etc.

Board of Directors to Manage VRS

Information about the Canadian Administrator of VRS (CAV).

9-1-1 services

A VRS user can use the relay service to call 9-1-1. Emergency calls will be placed first in line for a VRS interpreter. The VRS interpreter will then connect the call to 9-1-1 responders and relay the emergency call.

Alternative means of calling 9-1-1 are via TTY, message-relay (i.e TTY relay and IP relay), or text message where it is available and users have pre-registered.

To learn more about communicating with 9-1-1 call centres via text message, please visit the Text with 9-1-1 website.


Video Transcript

(Voiceover, Sebastien and Charlotte)
Sebastien: I can always tell when Charlotte’s waiting for a boy to call.
So it’s kind of weird when she gets the call but hangs up. She says it wasn’t Paul. It was some kind of operator saying something about Video Relay Service.
Hmmm. I ask if Paul is Deaf, hard of hearing or may have a speech disability.
I was so right! I let her know that Video Relay Service is how someone who uses sign language phones someone who doesn’t. It WAS him.
Like a good brother, I come to the rescue.
I tell the operator, a sign language interpreter, to let Paul know – Charlotte would LOVE to go to the dance with him.
Sebastien: Sisters!

What we are doing

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