Video Relay Service (VRS)

VRS is a basic telecommunications service that enables people with hearing or speech disabilities who use sign language to communicate with voice telephone users. The sign language user connects to a VRS operator using Internet-based videoconferencing. The operator then places a voice telephone call to the other party and relays the conversation from sign language to voice and vice-versa. The service is available 24 hours a day, 7 days a week.

Services and information

Share your views and ideas on the Video Relay Service in Canada

Your opinion matters! We’re seeking input from Canadians about the Video Relay Service. We’re looking to improve the service and ensure it meets the needs of its users.

Video Relay Service Review: ASL translation

Content of the Telecom Notice of Consultation CRTC 2021-102 in ASL.

Board of Directors to Manage VRS

Information about the Canadian Administrator of VRS (CAV).

Canada VRS External link

Everything you need to know about using VRS, including availability, equipment you might need, costs, etc.

9-1-1 services

A VRS user can use the relay service to call 9-1-1. Emergency calls will be placed first in line for a VRS interpreter.

VRS participants wanted External link

The CRTC is seeking registered Video Relay Service (VRS) users to participate in research projects.

Features

SRV Canada VRS - Don't Hang Up! (60s)

Dr. Dunkley uses technology to connect with her hearing patients. If you get a VRS call, don’t hang up. It might be Dr. Dunkley.

Do you know what Video Relay Service is?

Video Relay Service is a basic telecommunications service that enables people to use American Sign Language (ASL) or Langue des signes québécoise (LSQ) to communicate with voice telephone users.

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