ASL – Why we are launching this proceeding – 2 of 13
Video is also available in Langue des signes québecoise (LSQ).
Video Transcript
Introduction
Why we are launching this proceeding
- The Commission is launching this proceeding to determine:
- what information consumers need when they make important decisions about purchasing home Internet;
- whether standardized labels would make comparison shopping easier;
- whether information about speeds during peak periods of the day or service reliability would be helpful to consumers; and
- how to strengthen the position of consumers in their relationships with service providers to help promote clarity and transparency of the services that are offered to them.
- This proceeding also addresses the amendments to the Telecommunications Act (the Act) set out in An Act to amend the Telecommunications Act (transparent and accurate broadband services information) [formerly Bill C-288], which became law on 20 June 2024. It requires the Commission to hold public hearings on how ISPs should make certain information on fixed broadband services available to the public.
- The Commission is an independent quasi-judicial tribunal that regulates the Canadian communications sector in the public interest. The Commission holds public consultations on telecommunications and broadcasting matters and makes decisions based on the public record.
- By submitting comments to this proceeding, you are contributing to that public record, and your views will be considered by the Commission.
- The Commission’s decisions must advance the policy objectives set out in section 7 of the Act. This proceeding addresses three of those objectives. The Commission aims to:
- facilitate the orderly development throughout Canada of a telecommunications system that serves to safeguard, enrich and strengthen the social and economic fabric of Canada and its regions (paragraph 7(a));
- render reliable and affordable telecommunications services of high quality accessible to Canadians in both urban and rural areas in all regions of Canada (paragraph 7(b)); and
- respond to the economic and social requirements of users of telecommunications services (paragraph 7(h)).
- In making decisions, the Commission must also implement the 2023 Policy Direction.Footnote 1 It emphasizes that the Commission should consider how its decisions promote consumer interests,Footnote 2 including clarity and transparency of pricing information and service plan details in service providers’ marketing materials.Footnote 3
- Finally, this proceeding advances one of the Commission’s key priorities of promoting competition to deliver safe, reliable, and high-quality Internet services to Canadians at affordable prices.
The purpose of this consultation was to find out how we can make shopping for home Internet services easier for Canadians by improving the information they receive.
This video in sign language shows the content of the Introduction section of the Notice of hearing – Making shopping for Internet easier.
Notice of Consultation CRTC 2024-318.
Consultation on making shopping for Internet easier.
- Date modified: