ASL – Summary of the Notice of Consultation – 1 of 13
Video is also available in Langue des signes québecoise (LSQ).
Video Transcript
Notice of hearing – Making it easier to shop for home Internet plans
Summary
The Commission is launching this notice of consultation and holding a public hearing to gather views on making shopping for home Internet services easier for Canadians.
Consumers need clear and easy-to-compare information when they are choosing which service is right for them and to help ensure that they receive the services that are offered to them. The Commission has put in place different ways to protect consumers, and this public proceeding is another step in helping Canadians make informed choices. The Commission will gather views on how to improve the information that consumers receive from Internet service providers (ISPs) about the various plans and services they offer.
To make sure any rules the Commission puts into place achieve these objectives, it is seeking comments on:
- a standard format to present information, for example, a standard label like the nutrition label found on groceries;
- the information that consumers need when choosing plans;
- the need to explain technical information; and
- the role of the Commission for Complaints for Telecom-television Services (CCTS) in administering any new rules.
A complete list of questions can be found in the “Call for comments” section of this notice.
The Commission will accept comments that it receives on or before 20 February 2025. Only parties that file comments may file a reply to matters raised during the comment phase. The deadline to file replies is 12 March 2025.
The Commission will hold a public hearing, beginning on 10 June 2025 at 9:00 a.m., at the Conference Centre, Phase IV, 140 Promenade du Portage, Gatineau, Quebec.
Important information on how you can participate in this proceeding can be found in the Procedure section of this notice.
This notice is available in American Sign Language (ASL) and Langue des signes québécoise (LSQ) on the Commission’s website and on the Commission’s YouTube channel. The Commission will accept video interventions, replies, and final submissions in ASL and LSQ.
The purpose of this consultation was to find out how we can make shopping for home Internet services easier for Canadians by improving the information they receive.
This video in sign language shows the content of the Summary section of the Notice of hearing – Making shopping for Internet easier.
Notice of Consultation CRTC 2024-318.
Consultation on making shopping for Internet easier.
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