ASL – Administration and enforcement of the Consumer Protection Code (9 of 12)
Video is also available in Langue des signes québecoise (LSQ).
Video Transcript
The CCTS is an independent organization dedicated to resolving customer complaints about telecommunications and television services and administering the Commission’s Codes. The Commission addresses any systemic issues related to code compliance identified through its monitoring and compliance activities. The Commission also handles complaints involving services that are rate-regulated, which fall outside of the CCTS’s mandate.
The Consumer Protection Code is not expected to require any significant changes to the Commission’s and the CCTS’s existing roles. Further, harmonizing the Codes is expected to reduce administrative burden for all stakeholders, including the CCTS, given that all of the consumer protections will be aligned under a single code.
The Commission’s preliminary view is that the Commission and the CCTS should retain their existing roles in the context of the Consumer Protection Code, and that the CCTS should continue to be the administrator of the Consumer Protection Code.
Q14. Please comment on this preliminary view and provide supporting rationale.
The Commission is looking to make the consumer protections for communications services clearer and more consistent by combining them into a unified Code.
This video in sign language shows the question on the administration and enforcement of the Consumer Protection Code from the Broadcasting and Telecom Notice of Consultation.
- Notice of Consultation CRTC 2026-134
- Consultation on making the consumer protections clearer for Canadians
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