ASL – Application of protections to small business contracts (8 of 12)
Video is also available in Langue des signes québecoise (LSQ).
Video Transcript
The CCTS defines a small business as one whose average monthly telecommunications bill is under $2,500. In Telecom Regulatory Policy 2019-269, the Commission determined that many small businesses, as captured by the CCTS’s definition, do not face the same issues as individual customers of Internet services and vary significantly in size, needs, and purchasing power. As a result, the Commission determined that, at that time, the Internet Code would not apply to small business customers.
Q13. Should the consumer protections for Internet services be extended to apply to small business contracts? Please provide supporting rationale. Please note that the CCTS’s definition of “small business” is out of scope of this proceeding and may be subject to change as part of a future proceeding to review the CCTS.
The Commission is looking to make the consumer protections for communications services clearer and more consistent by combining them into a unified Code.
This video in sign language shows the question on the application of the Consumer Protection Code to small business contracts from the Broadcasting and Telecom Notice of Consultation.
- Notice of Consultation CRTC 2026-134
- Consultation on making the consumer protections clearer for Canadians
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