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ASL – Compliance, effectiveness, and review of the Consumer Protection Code (11 of 12)

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Video Transcript

Service providers subject to the Wireless Code and the Internet Code are required to submit annual compliance reports to the Commission (to provide administrative relief to the industry, the Commission has announced a suspension of these reporting requirements until a decision has been rendered as an outcome of this proceeding). These reports include, but are not limited to, the number of complaints service providers have received, self-identification on ongoing compliance with each of the sections of the relevant code, code promotion, and contract documents and/or information provided to consumers. Taking into consideration the government’s commitment to reducing administrative burden, please respond to the following questions.

Q17. What type of information should service providers be required to submit to demonstrate ongoing compliance with the Consumer Protection Code?

Q18. How frequently should service providers be required to submit compliance reports to ensure that reporting meets its objectives?

Q19. Should the compliance reporting process be automated in some way? Please provide as much detail as possible, including concrete examples of reporting automation, that would improve the process for compliance reporting.

Q21. Please comment on whether the Commission should set a timeframe to review the Consumer Protection Code and, if so, how long after the publication of the policy to harmonize the Codes should the review take place?

Q22. Should subsequent reviews of the Consumer Protection Code occur at periodic intervals, or on an ad hoc basis? Please provide supporting rationale.

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The Commission is looking to make the consumer protections for communications services clearer and more consistent by combining them into a unified Code.

This video in sign language shows the questions related to monitoring compliance, measuring effectiveness, and the review of the Consumer Protection Code from the Broadcasting and Telecom Notice of Consultation.

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