ASL – Promotion of the Consumer Protection Code (12 of 12)
Video is also available in Langue des signes québecoise (LSQ).
Video Transcript
As set out in paragraph 385 of Telecom Regulatory Policy 2013-271, paragraph 426 of Telecom Regulatory Policy 2017-200, and paragraph 468 of Telecom Regulatory Policy 2019-269, service providers are required to take certain measures to promote the Wireless Code and the Internet Code. These measures include but are not limited to (i) ensuring that customer service representatives are knowledgeable about the Codes, (ii) providing prominent links to the consumer checklist on providers’ websites, and (iii) displaying information about the Codes in a visual format in their stores and kiosks.
Q23. Do you think any changes are needed to the requirements that currently apply regarding promotion of the Wireless Code and the Internet Code that should be reflected in the Consumer Protection Code? Please provide supporting rationale.
Q24. If so, what would be the most effective and appropriate way to ensure that consumers, including consumers with disabilities, are made aware of their rights and responsibilities under the Consumer Protection Code? Please provide supporting rationale.
The Commission is looking to make the consumer protections for communications services clearer and more consistent by combining them into a unified Code.
This video in sign language shows the questions related to the promotion of the Consumer Protection Code from the Broadcasting and Telecom Notice of Consultation.
- Notice of Consultation CRTC 2026-134
- Consultation on making the consumer protections clearer for Canadians
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