Voter Contact Registry for Federal Elections

Agreements with a Calling Service Provider

Who can enter into an agreement with a calling service provider for voter contact calling services?

Only certain persons or groups can enter into an agreement with a calling service provider for voter contact calling services, they are:

• A person or group that is a registered party, a registered association, a nomination contestant or a registered third party, or an unregistered third party that is a corporation or group
• A person who is a candidate
• An individual who is an unregistered third party
• Official representatives are also authorized to enter into agreements on behalf of these persons or groups.

Other obligations of the person entering into an agreement

Before you enter into an agreement with a calling service provider, either in your own name or on behalf of another person or group, you must:

• Tell the calling service provider that the agreement is for voter contact calling services;
• Give the calling service provider your name, address, and telephone number, as well as a piece of identification authorized by the CRTC; and

You must also authorize the calling service provider to start making calls. At that time, you must:

• Give the calling service provider your name, address, telephone number, as well as a piece of identification authorized by the CRTC.

In addition, you must keep a recording of each unique message sent using an automatic dialing-announcing device (ADAD) and each unique script used in a live call.  You must also keep a record of every date when they were used.  This information must be kept for 1-year following the end of an election period.

Other obligations of the calling service provider

If you enter into an agreement to provide voter contact calling services, you must:

• Get the name, address, and telephone number of the person entering into the agreement, as well as a piece of identification authorized by the CRTC.

Before the first call can be made under an agreement, you must:

• Make sure that the making of calls under the agreement would constitute voter contact calling services;
• Get authorization from the person with whom you made the agreement to begin making calls; and
• Get the name, address, telephone number of the person authorizing the calls to be made, as well as a piece of identification authorized by the CRTC.

You must keep a record of this information and identification for one year after the end of the election period.

In addition, as a calling service provider, you must keep a recording of each unique message sent using an ADAD and each unique script used in a live call.  You must also keep a record of every date when they were used. This information must be kept for 3-years following the end of an election period.