Cell phone services

Our role is to protect the safety and interest of Canadians while maintaining high-quality communication services at affordable prices.

Ways we oversee the wireless industry:

  • enforcing the Unsolicited Telecommunications Rules and the National Do Not Call List;
  • regulating telecommunications providers, including major telephone companies;
  • approving tariffs and certain agreements for the telecommunications sector; and
  • encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services.

Providers are responsible for establishing their own retail rates for wireless services, and the CRTC doesn’t intervene.

Services and information

Your consumer rights for cell phones

Learn more about how we are helping Canadians make informed choices about their wireless services.

Public Alerts and the National Public Alerting System

Learn more about the NPAS and how you can receive public alerts.

Accessible phone services

Handsets, message relay services (MRS), Video Relay Service (VRS), and 9-1-1 services for people with disabilities.

Competition in the wireless services market

Learn more about what we are doing to foster competitive prices in the wireless industry.


Consultation on a 3-digit number for mental health crisis and suicide prevention services

We are exploring the establishment of a 3-digit number for mental health crisis and suicide prevention services.

Video Relay Service

VRS (Video Relay Service)

Share your views and ideas on Video Relay Service in Canada

Learn how to protect yourself when phone scammers come calling

If you receive a call and it sounds too good to be true, chances are it probably is.

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