Cell phone services
Our role is to protect the safety and interest of Canadians while maintaining high-quality communication services at affordable prices.
Ways we oversee the wireless industry:
- enforcing the Unsolicited Telecommunications Rules and the National Do Not Call List;
- regulating telecommunications providers, including major telephone companies;
- approving tariffs and certain agreements for the telecommunications sector; and
- encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services.
Providers are responsible for establishing their own retail rates for wireless services, and the CRTC doesn’t intervene.
Services and information
Learn more about how we are helping Canadians make informed choices about their wireless services.
Learn more about the NPAS and how you can receive public alerts.
Handsets, message relay services (MRS), Video Relay Service (VRS), and 9-1-1 services for people with disabilities.
Learn more about what we are doing to foster competitive prices in the wireless industry.
We are exploring the establishment of a three-digit number for mental health crisis and suicide prevention services. You have until September 1, 2021, to share your comments.
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