Cell phone services

Our role is to protect the safety and interest of Canadians while maintaining high-quality communication services at affordable prices.

Ways we oversee the wireless industry:

  • enforcing the Unsolicited Telecommunications Rules and the National Do Not Call List;
  • regulating telecommunications providers, including major telephone companies;
  • approving tariffs and certain agreements for the telecommunications sector; and
  • encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services.

Providers are responsible for establishing their own retail rates for wireless services, and the CRTC doesn’t intervene.

Services and information

Your consumer rights for cell phones

Learn more about how we are helping Canadians make informed choices about their wireless services.

Public Alerts and the National Public Alerting System

Learn more about the NPAS and how you can receive public alerts.

Cell phone services for people with disabilities

Handsets, message relay services (MRS), video relay services (VRS), and 9-1-1 services for people with disabilities.

Competition in the wireless market

Learn more about what we are doing to foster competitive prices in the wireless industry.


Do you know what Video Relay Service is?

Video Relay Service is a basic telecommunications service that enables people to use American Sign Language (ASL) or Langue des signes québécoise (LSQ) to communicate with voice telephone users.

Video Relay Service
VRS (Video Relay Service)

Share your views and ideas on Video Relay Service in Canada

Learn how to protect yourself when phone scammers come calling

If you receive a call and it sounds too good to be true, chances are it probably is.

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