The CRTC regulates the telecommunications carriers who supply the network needed to direct and connect 9-1-1 calls to 9-1-1 call centres. Emergency responders and the 9-1-1 call centres who dispatch them fall within the jurisdiction of provincial, territorial and municipal governments.
Learn more about how, in the future, you may be able to send text, photos, and videos, when you need help.
Learn about your 9-1-1 and other obligations if you: do not own or operate your facilities (reseller), own or operate your facilities (carrier), 9-1-1 and other obligations, and how to register with us.
Learn more about how 9-1-1 services work in Canada, including: tips when making 9-1-1 calls, types of 9-1-1 services, VoIP 9-1-1 services, and how to prevent unintentional 9-1-1 calls.
What we are doing
Policies, Decisions and Orders
- Suspension of Next-Generation 9-1-1 deadlines due to COVID-19
- Next-generation 9-1-1 network design efficiencies (Telecom Regulatory Policy CRTC 2019-66)
- Next-generation 9-1-1 – Modernizing 9-1-1 networks to meet the public safety needs of Canadians (Telecom Decision CRTC 2017-182)
- 9-1-1 Action Plan (Telecom Regulatory Policy CRTC 2014-342)
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