Policies, decisions and orders for 9-1-1 services
The key policies, decisions and orders related to 9-1-1 services are listed below.
| Policy, decision or order | Description |
|---|---|
| Telecom Decision CRTC 2024-56 | Matters related to the transition to next-generation 9-1-1 in areas with basic 9-1-1 service |
| Telecom Decision CRTC 2023-339 | CISC Emergency Services Working Group – Consensus report – Updates to the wireless location accuracy benchmarks |
| Telecom Decision CRTC 2023-314 | Bell Canada and Quebecor Media Inc. – Applications regarding fees for enhanced 9-1-1 and next-generation 9-1-1 services |
| Telecom Decision CRTC 2023-235 | CISC Emergency Services Working Group – Consensus report ESRE0100 – Follow-up report on handset-based location implementation in Canada |
| Telecom Decision CRTC 2023-226 | Canadian Armed Forces and Canadian Coast Guard – application to designate Maritime Rescue Sub-Centres and Joint Rescue Coordination Centres as secondary public safety answering points |
| Telecom Decision CRTC 2022-91 | CISC Emergency Services Working Group – Consensus report ESRE0094 – Updates to the wireless location accuracy benchmarks set out in Telecom Decision 2019-120 |
| Telecom Decision CRTC 2022-54 | CISC Emergency Services Working Group – Consensus letter on handset-based location technology implementation for 9-1-1 in Canada – Suspension of deadlines |
| Telecom Decision CRTC 2022-284 | Modification of the next-generation 9-1-1 framework to accommodate hosted call handling solutions for public safety answering points |
| Telecom Decision CRTC 2022-265-1 | CISC Emergency Services Working Group – Consensus report ESRE0074b – Proposal to Manage Multi-line Telephone Systems in the Canadian Enhanced 9-1-1 or Next-Generation 9-1-1 Environment – Amendment to paragraph 26 |
| Telecom Decision CRTC 2022-265 | CISC Emergency Services Working Group – Consensus report ESRE0074b – Proposal to Manage Multi-line Telephone Systems in the Canadian Enhanced 9-1-1 or Next-Generation 9-1-1 Environment |
| Telecom Decision CRTC 2022-237 | CISC Emergency Services Working Group – Changes to dates and direction set out in Telecom Decision 2021-210 regarding the implementation of handset-based location technology |
| Telecom Decision CRTC 2021-210 | CISC Emergency Services Working Group – Consensus report ESRE0092 related to handset-based location implementation |
| Telecom Decision CRTC 2021-199 | Establishment of new deadlines for Canada’s transition to next-generation 9-1-1 |
| Telecom Decision CRTC 2020-373 | CISC Emergency Services Working Group – Consensus report ESRE0086 regarding dispatchable location from originating networks |
| Telecom Decision CRTC 2020-150 | CISC Emergency Services Working Group – Consensus report ESRE0089 regarding next-generation 9-1-1 mapping and addressing considerations |
| Telecom Decision CRTC 2019-353 | CISC Emergency Services Working Group – Consensus report on matters related to compatibility, reliability, resiliency, and security for next-generation 9-1-1 |
| Telecom Decision CRTC 2019-348 | Follow-up to Telecom Regulatory Policy 2019-66 – Activities related to next-generation 9-1-1 network design efficiencies |
| Telecom Decision CRTC 2019-330 | CISC Emergency Services Working Group – Non-consensus report ESRE0074 on how to best manage multi-line telephone systems in a Canadian Enhanced 9-1-1 environment |
| Telecom Decision CRTC 2019-226 | CISC Emergency Services Working Group – Consensus report regarding technical specifications for real-time-text-based Next-Generation 9-1-1 Text Messaging |
| Telecom Decision CRTC 2019-120 | CISC Emergency Services Working Group – Consensus report recommending updates to the wireless 9-1-1 caller location accuracy thresholds originally approved in Telecom Decision 2017-119 |
| Telecom Regulatory Policy 2019-66 | Next-generation 9-1-1 network design efficiencies |
| Telecom Decision CRTC 2018-217 | CISC Emergency Services Working Group consensus items – Next-generation 9-1-1 technical and operational considerations and trial logistics |
| Telecom Decision CRTC 2018-188 | New Brunswick 9-1-1 Bureau, on behalf of public safety answering point organizations – Application to review and vary Telecom Regulatory Policy 2017-182 regarding next-generation 9-1-1 services |
| Telecom Decision CRTC 2018-79 | CISC Emergency Services Working Group – Consensus report ESRE0077 regarding cybersecurity best practices for public safety answering points in a Canadian 9-1-1 ecosystem |
| Telecom Decision CRTC 2018-4 | CISC Emergency Services Working Group – Report regarding the impacts of wireless service providers’ Wi-Fi calling services on 9-1-1 services |
| Telecom Decision CRTC 2017-389 | CISC Emergency Services Working Group – Consensus report ESRE0076 – 9-1-1 Service Outage Notification Processes |
| Telecom Decision CRTC 2017-226-1 | CISC Emergency Services Working Group – Consensus report ESRE0071 regarding wireless 9-1-1 test calls to public safety answering points |
| Telecom Decision CRTC 2017-226 | CISC Emergency Services Working Group – Consensus report ESRE0071 regarding wireless 9-1-1 test calls to public safety answering points |
| Telecom Decision CRTC 2017-186 | Coalition pour le service 9-1-1 au Québec – Request to review and vary certain determinations in Telecom Decision 2016-453 regarding wireless Phase II Enhanced 9-1-1 service |
| Telecom Regulatory Policy CRTC 2017-182-1 | Next-generation 9-1-1 – Modernizing 9-1-1 networks to meet the public safety needs of Canadians (Revised deadline for submission of ESWG report: 30 November 2019) |
| Telecom Regulatory Policy CRTC 2017-182 | Next-generation 9-1-1 – Modernizing 9-1-1 networks to meet the public safety needs of Canadians |
| Telecom Decision CRTC 2017-119 | CISC Emergency Services Working Group – Consensus report regarding updates to the wireless 9-1-1 caller location accuracy thresholds |
| Telecom Decision CRTC 2016-457 | MTS Inc. – Application to allow an exception to the frozen rate treatment for its Province-Wide Enhanced 9-1-1 Service - File number: 8661-M59-201603473 |
| Telecom Decision CRTC 2016-455 | TELUS Communications Company – Application to revise the rate for its 9-1-1 Public Emergency Reporting Service in Québec - File number: 8661-T69-201507287 |
| Telecom Decision CRTC 2016-453 | Bell Canada – Application regarding compliance with wireless Phase II Enhanced 9-1-1 obligations for ILECs that provide stand-alone primary exchange service over a mobile wireless network |
| Telecom Regulatory Policy CRTC 2016-231 | Application of Basic 9-1-1 service obligations to wireless service providers that are not competitive local exchange carriers |
| Telecom Regulatory Policy CRTC 2016-165 | Matters related to the reliability and resiliency of the 9-1-1 networks |
| Telecom Regulatory Policy CRTC 2016-12 | Application of the 9-1-1 regulatory obligations directly to non-carriers offering and providing telecommunications services |
| Telecom Decision CRTC 2015-560 | CISC Emergency Services Working Group – Consensus report regarding the location of Femto and distributed small cell antennas for 9-1-1 services |
| Telecom Decision CRTC 2015-531 | CISC Emergency Services Working Group – Consensus report regarding a Next-Generation 9-1-1 network architecture standard for Canada |
| Telecom Decision CRTC 2015-432 | CISC Network Working Group – Consensus report on recommendations to deal with telephony denial of service attacks against public safety answering points |
| Telecom Decision CRTC 2015-255 | CISC Emergency Services Working Group – Consensus report on monitoring the wireless 9-1-1 caller location accuracy performance of wireless carriers |
| Telecom Decision CRTC 2014-662 | Consensus report regarding the location of small cell antennas for 9-1-1 services (Telecom Decision CRTC 2014-662) |
| Telecom Decision CRTC 2014-630 | Northwestel Inc. - Application to approve an Emergency Response Auto-Select service as proposed by the Yukon Government |
| Telecom Decision CRTC 2014-415 | CISC Emergency Services Working Group – Consensus report regarding wireless enhanced 9-1-1 Phase II location accuracy requirements |
| Telecom Regulatory Policy CRTC 2014-342 | 9-1-1 action plan |
| Telecom Decision CRTC 2013-124 | CISC Emergency Services Working Group - Consensus report regarding the In-Call Location Update feature trial and implementation |
| Telecom Decision CRTC 2013-22 | CISC Emergency Services Working Group - Consensus report regarding Text Messaging with 9-1-1 trial and service implementation |
| Telecom Decision CRTC 2012-202 | Association des centres d'urgence du Québec and Agence municipale de financement et de développement des centres d'urgence 9-1-1 du Québec - Application to review and vary Telecom Decision 2011-619 |
| Telecom Decision CRTC 2012-137 | VoIP 9-1-1 service - Modified contractual condition |
| Telecom Decision CRTC 2012-101 | CISC Emergency Services Working Group - Status update on the Text to 9-1-1 trial |
| Telecom Decision CRTC 2011-177 | CISC consensus report - Wireless E9-1-1 Phase II Stage 2 Feature Analysis |
| Telecom Decision CRTC 2011-619 | Bell Aliant Regional Communications, Limited Partnership - Application regarding notification and express consent requirements for 9-1-1 services and their applicability to fixed/native VoIP services |
| Telecom Regulatory Policy CRTC 2011-426 | Provision of a 9-1-1 caller's telephone number to nomadic and fixed/non-native VoIP service providers' 9-1-1 operators |
| Telecom Decision CRTC 2011-337 | CRTC Interconnection Steering Committee consensus report - 9-1-1 Test Bed Interconnection |
| Telecom Decision CRTC 2011-213 | Bell Aliant Regional Communications, Limited Partnership and Bell Canada - Revised Interconnection Agreement for the Provision of 9-1-1 Service to a Competitive Local Exchange Carrier |
| Telecom Decision CRTC 2011-177 | CISC consensus report - Wireless E9-1-1 Phase II Stage 2 Feature Analysis |
| Telecom Decision CRTC 2011-72 | Bell Aliant Regional Communications, Limited Partnership and Bell Canada - Application to review and vary Telecom Decision 2010-387 regarding the application of directives for 9-1-1 VoIP service |
| Telecom Decision CRTC 2010-884 | Bell Canada - 9-1-1 network access services dispute with TELUS Communications Company |
| Telecom Decision CRTC 2010-693 | Bell Aliant Regional Communications, Limited Partnership and Bell Canada - Proposed revision to the Interconnection Agreement for the Provision of 9-1-1 Service to a Competitive Local Exchange Carrier |
| Telecom Decision CRTC 2010-387 | Viability of proposals for the provision of E9-1-1 service for nomadic and fixed/non-native VoIP subscribers |
| Telecom Decision CRTC 2010-224 | CRTC Interconnection Steering Committee - Improving access to emergency services for people with hearing and speech disabilities |
| Telecom Decision CRTC 2009-697 | CRTC Interconnection Steering Committee - Stage 2 features of wireless Phase II E9-1-1 service implementation |
| Telecom Decision CRTC 2009-400 | Establishment of a model tariff for the 9-1-1 emergency response service offered by competitive local exchange carriers |
| Telecom Decision CRTC 2009-328 | CRTC Interconnection Steering Committee - Wireless Phase II E9-1-1 service consensus reports |
| Telecom Circular CRTC 2008-2 | Information bulletin, Emergency service obligations of nomadic local VoIP service providers related to determining the location of a 9-1-1 caller |
| Telecom Decision CRTC 2007-125 | CRTC Interconnection Steering Committee - Non-consensus report on a functional architecture for the implementation of nomadic VoIP E9-1-1 service in Canada |
| Telecom Decision CRTC 2007-44 | Routing of fixed/non-native and nomadic VoIP 9-1-1 calls to public safety answering points |
| Telecom Decision CRTC 2006-60 | CRTC Interconnection Steering Committee - Consensus report on E9-1-1 services provided to nomadic and fixed/non-native VoIP subscribers |
| Telecom Decision CRTC 2006-53 | Reconsideration of Regulatory framework for voice communication services using Internet Protocol |
| Telecom Decision CRTC 2006-14 | Revised regulatory framework for the small incumbent local exchange carriers |
| Telecom Decision CRTC 2005-73 | Consensus report on 9-1-1/E9-1-1 services provided to fixed/non-native VoIP subscribers |
| Telecom Decision CRTC 2005-61 | Follow-up to Emergency service obligations |
| Telecom Decision CRTC 2005-28 | Regulatory framework for voice communication services using Internet Protocol |
| Telecom Decision CRTC 2005-21 | Emergency service obligations for local VoIP service providers |
| Telecom Decision CRTC 2003-79 | Wireless service provider enhanced 9-1-1 service |
| Telecom Decision CRTC 2003-53 | Conditions of service for wireless competitive local exchange carriers and for emergency services offered by wireless service providers |
| Telecom Decision CRTC 2003-20 | Saskatchewan Telecommunications - Provincial Enhanced 9-1-1 Service |
| Telecom Decision CRTC 2003-12 | Rates for co-location floor space, Direct Connection service, Wireless Access Service: Line-side Access services, and Wireless Service Providers Enhanced Provincial 9-1-1 Network Access service |
| Telecom Decision CRTC 99-17 | 9-1-1 Service - Rates for Wireless Service Providers, Centrex Customers and Multi-Line Customers/Manual Access to the Automatic Location Identification Database |
| Telecom Decision CRTC 97-8 | Local competition - In this decision the Commission introduces its framework for local exchange competition |
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