Next-generation 9-1-1 (NG9-1-1)

We regulate the telecommunications service providers who supply the networks needed to direct and connect 9-1-1 calls to emergency call centres who dispatch emergency responders such as fire, police, and ambulance.

Telecommunications networks are evolving and can now offer much more than just voice services. We want to ensure that emergency services benefit from these technological advancements.

On June 1st 2017, we directed all telephone companies to update their networks in order to be ready to provide next-generation (NG9-1-1) voice and text messaging services in the near future. Learn more.

On March 7, 2019, the CRTC took another step towards the modernization of next generation 9-1-1 networks in Canada, helping ensure they are secure, reliable and resilient for Canadians. Learn more about the CRTC’s latest decision: Telecom Regulatory Policy CRTC 2019-66: Next-generation 9-1-1 network design efficiencies.


Tips when calling 9-1-1 Tips when calling 9-1-1
Long Description

Tips when calling 9-1-1

  • Tell the 9-1-1 operator the nature and location of the emergency as soon as they ask for it.
  • Give the 9-1-1 operator your phone number, so that if the call gets disconnected, they can call you back.
  • Stay on the line and follow instructions unless the 9-1-1 operator asks you to hang up.
  • If you get disconnected, call back.
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