Telephone and cell service providers

1. Service Providers Obligations

If you want to be a local telephone service provider in Canada, you have to provide 9-1-1 service and comply with certain other obligations. Here's what you need to know depending on whether you are a reseller or a facilities-based provider.

Learn about your 9-1-1 and other obligations if you:

• Do not own or operate your facilities (reseller)
• Own or operate your facilities (carrier)
  • 9-1-1 and other obligations
  • How to register with the Commission

For further information, please call Telecom Info at 1-877-793-8444. You can also consult the CRTC’s decision regarding Next-generation 9-1-1 (NG9-1-1), directing all telephone companies to update their networks in order to be ready to provide NG9-1-1 services to all Canadians.

2. Best practices for Multi Line Telephone System (MLTS)

Discover stakeholder-specific configuration practices for Canadian MLTS owners, operators, providers, and/or resellers. These best practices ensure that 9-1-1 calls are received locally with accurate location information.

List of Multi Line Telephone System best practices

Date modified:

2022-11-21