9-1-1 services
The CRTC regulates telephone and cell service companies. These companies create networks that make it possible to connect 9-1-1 calls to call centres. These centres then dispatch emergency responders, such as police, firefighters, and paramedics.
Both emergency responders and 9-1-1 call centres fall under the jurisdiction of provincial, territorial, and municipal governments.
Services and information
Next-generation 9-1-1
Telecommunications networks have greatly evolved over the years. Today, you can do much more than make a phone call. We want to ensure that emergency services benefit from these advancements.
Telephone and cell service providers
Providers, carriers, and resellers are required to support 9-1-1 services. Learn about obligations, registration process and best practices.
9-1-1 services for Canadians
Learn about the different types of 9-1-1 service and how this works in Canada. You’ll also find tips on what you need to do when making a 9-1-1 call, and how to prevent accidental calls to 9-1-1.
Feature
The CRTC’s Emergency Services Working Group addresses issues related to 9-1-1 services. The group includes call centre operators, telecommunications companies and 9-1-1 industry specialists.
- Date modified: