ASL – Call for comments: Providing information with examples and context – 8 of 13
Video is also available in Langue des signes québecoise (LSQ).
Video Transcript
Providing information with examples and context
- ISPs sometimes provide practical information on Internet speeds. For example, some ISPs describe the speed of their offerings by indicating the number of devices or the different activities that a specific speed level would support.
- Other network performance metrics, such as latency or jitter, could be made easier to understand if they were accompanied by examples that provide context. Having that type of information would help consumers better understand the Internet services they are shopping for and would enable them to choose a home Internet plan that best suits their needs.
- The Commission invites responses to the following questions:
- Q16. What type of contextual information would be helpful to understand network performance metrics such as Internet speed, latency, and jitter?
- Q17. Are there other network performance metrics that could benefit from contextual information? If so, what are they?
- Q18. At what point should this information be provided? Should it be provided in pre- and/or post-sale materials?
- Q19. Where should this information be located? For example, should it be added on a standardized label, in a separate document, to the ISPs’ websites, etc.?
The purpose of this consultation was to find out how we can make shopping for home Internet services easier for Canadians by improving the information they receive.
This video in sign language shows the content of the Call for comments: Providing information with examples and context section of the Notice of hearing – Making shopping for Internet easier.
Notice of Consultation CRTC 2024-318.
Consultation on making shopping for Internet easier.
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