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ASL – Call for comments: Standardizing information in a broadband consumer label – 5 of 13

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Video Transcript

Standardizing information in a broadband consumer label

  1. The Commission is considering whether it should require ISPs to display information in a standardized way for anyone who is shopping for a home Internet plan or who has already signed up for one. Standardized labels for home Internet plans could make comparison shopping easier for consumers. The Commission wants to ensure that the information consumers want is easily available, accessible, and simple to understand.
  2. For comparison, other countries have measures in place to ensure that information is displayed clearly and consistently across different ISPs. One pre-sale example is the United States’ Federal Communications Commission’s (FCC) Broadband Consumer Label, which takes the distinctive design of a nutrition label and repurposes it to provide a standardized summary of an ISP’s Internet plan.
  3. The Commission invites responses to the following questions:
    • Q1. Should ISPs be required to provide information in a standardized form and manner?
    • Q2. Is standardizing the information in a broadband consumer label a good idea?
      1. Should the Commission consider other styles or formats?
    • Q3. What kind of information should be found in a broadband consumer label?
    • Q4. Should Canadians have access to broadband consumer labels in a pre-sale situation, post-sale situation, or both? If so, in what formats should these labels be offered (for example, as a standalone document, as part of an existing document, in a digital or physical format, etc.)?
    • Q5. Any broadband consumer label the Commission adopts must be machine-readable. Are there any other accessibility-related considerations that the Commission should be aware of?
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The purpose of this consultation was to find out how we can make shopping for home Internet services easier for Canadians by improving the information they receive.

This video in sign language shows the content of the Call for comments: Standardizing information in a broadband consumer label section of Notice of hearing – Making shopping for Internet easier.

Notice of Consultation CRTC 2024-318.

Consultation on making shopping for Internet easier.

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