ASL – Alignment and clarity of consumer protections (4 of 12)
Video is also available in Langue des signes québecoise (LSQ).
Video Transcript
Q2. If possible, explain what changes to the Consumer Protection Code Working Document would be needed, if any, to effectively combine existing consumer protections across retail services?
Q3. If possible, please comment on whether consumer protections in the Consumer Protection Code Working Document are easy to understand and interpret. If you think that adjustments should be made to improve clarity, please provide an explanation, alternative wording (if possible), or supporting rationale.
The Commission is looking to make the consumer protections for communications services clearer and more consistent by combining them into a unified Code.
This video in sign language shows the questions related to alignment and clarity of consumer protections from the Broadcasting and Telecom Notice of Consultation.
- Notice of Consultation CRTC 2026-134
- Consultation on making the consumer protections clearer for Canadians
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