Telecom application checklists and Frequently Asked Questions
This page has checklists outlining all the information you need to include for:
It also has
- Instructions on how to file confidential information or an ex parte application
- Frequently Asked Questions (FAQs) about submitting the telecom applications
Before you submit your first tariff application, regulated companies should get a block of assigned numbers from the CRTC through the procedure form.
Tariff application checklist
A complete tariff application must contain these elements:
Cover letter
The cover letter must include:
- Tariff Notice number
- Subject of the application
- Indication of which one of the following types of tariff applications is being submitted:
- Retail Group A
- Retail Group B
- Competitor
- Retail Destandardization/Withdrawal
- Competitor Destandardization/Withdrawal
- Explanation, including appropriate details, of the company's filing proposal
- If the application is for a destandardization or withdrawal of service you must include at minimum, the following information:
- service proposed to be destandardized and/or withdrawn
- proposed date and rationale for the destandardization and/or withdrawal
- type of destandardization, where applicable
- number of customers affected
- a copy of the notice to affected customers
- any other information that may be relevant
- If the application is for a destandardization or withdrawal of service you must include at minimum, the following information:
- Reference to any pertinent orders or decisions
- If the type of tariff is Retail Group A, you must:
- Certify that the tariff revision(s) comply with the definition of Retail Group A filings
- Identify the specific regulatory measure(s) that apply
The last paragraph of the cover letter must include:
- Proposed effective date
- Date by which approval is sought
- Contact name and telephone number
Address the cover letter to:
Executive Director
Telecommunications
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
K1A 0N2
Description page
The description page must include:
- Tariff Notice number
- A table for each tariff page that includes:
- Assigned CRTC tariff number
- Proposed effective date
- Page description (i.e., Section X, Page XX, Revision X)
Tariff pages
You must include the proposed tariff pages for all tariff applications. If the type of application is Retail Group A you must also file copies of the existing tariff pages. The proposed tariff pages must be filed in the format described in the CRTC tariff regulations.
Tariff pages must include:
Top of page:
- Company name
- Assigned CRTC tariff number
- "Proposed tariff page"
- Type of tariff (e.g. "General Tariff")
Followed by:
- Section, page number and revision number
- Notations in the tariff page that identify the specific proposed revisions
Bottom of page:
- Filing date on the left
- Tariff Notice number in the centre
- Proposed effective date on the right
Supporting documents
Supporting documents are any additional files that accompany your application. For example, documents that are required to demonstrate that the filing meets price cap indices and/or the price floor test rules are supporting documents.
Agreement application checklist
Your application must include:
- Cover letter
- Copy of the agreement
Cover letter
The cover letter must include:
- Subject of the application
- Indication of the type of agreement application being submitted
- Agreement
- Agreement/Deemed approved
- Description of agreement (e.g. Schedule C to MALI)
- Names of parties to the agreement
- Contact name and telephone number
Copy of the agreement
You must include:
- Copy of the entire agreement, when required
- All associated schedules
- All signed signature pages for both of the above
Filing information that is designated as confidential or ex parte
If you are submitting information in your Tariff or Agreement application that is considered confidential you must:
- Designate the information as confidential
- Provide an abridged version of the application documents to be filed on the public record
- Include in your cover letter the reasons for the claim of confidentiality and identify the information in the application considered confidential. You will find more information about filing confidential information in Procedures for filing confidential information and requesting its disclosure in Commission proceedings, Broadcasting and Telecom Information Bulletin CRTC 2010-961, 23 December 2010.
If you are requesting ex parte treatment of the application, write EX PARTE in bold, at the top and bottom of the cover letter and the description page and at the bottom of the proposed tariff pages (if applicable).
Frequently Asked Questions
What if my application is incomplete or incorrect?
The Commission may return any application that is incomplete or incorrect so that the application may be corrected, or the Commission may send you a letter and formally close the application.
What if I need to make a change to a tariff application I already sent in?
That will depend on what you want to change.
If you only want to correct typographical errors in your tariff pages, re-send your application with a letter asking us to replace your original submission.
If you want to make any changes to the rates or the terms and conditions described in the tariff pages, you must make an amended filing. This is referred to as an A filing. If you have more changes of a similar kind, you may file additional amended filings which are referred to as a B filing, a C filing and so on.
When submitting an amended filing:
- Indicate that the filing is amended by adding a letter to the name. For example, if the original file is TN#100, the amended file name is TN#100/A. The next amendment would be TN#100/B;
- Include a cover letter as described above with an explanation of the amendment; and,
- Change the description page, tariff pages, and supporting documents accordingly.
How do I submit a telecom application package?
Use My CRTC Account to submit your telecommunications application package electronically.
How do I know what type of application to choose for my filing?
- Retail Group A can be chosen if the proposed tariff revisions are for retail services and fall under one of the following categories:
- Changes to previously approved rates for retail services that meet the Commission’s price cap or price regulation rules and the price floor test.
- Housekeeping changes to approved pages for existing tariffs for retail services such as corrections to typographical or administrative errors; updates to correct cross-references or to remove an expired promotion of special facilities tariff, and updates to reflect changes to corporate or services names or titles.
- Updates to tariff pages to incorporate forborne exchanges or routes, consistent with Commission forbearance decisions.
- Retail Group B is the type of tariff application to choose when:
- The proposed changes to a retail tariff do not meet the qualifications for Group A.
- The application is not a request for service destandardization or withdrawal.
- The tariff is a Competitive Local Exchange Carrier (CLEC) tariff.
- The application combines characteristics of Retail Group A and Retail Group B.
- Competitor is the type of tariff application to choose when the proposed changes are for a competitor tariff (e.g. Carrier Access Tariff.) This type does not include CLEC tariff filings.
- Retail Destandardization/Withdrawal is the type of tariff application to choose if the proposed changes are to destandardize or withdraw a retail service from a tariff.
- Competitor Destandardization/Withdrawal is the type of tariff application to choose if the proposed changes are to destandardize or withdraw a competitor service.
- Agreement is the type to choose for all agreement applications including forborne, deemed approved and other types of agreements.
You can find a full description of the types of application filings in Approval processes for tariff applications and intercarrier agreements, Telecom Information Bulletin CRTC 2010-455, 5 July 2010.
Do I need to submit a complete Telecom application if a Commission decision or order directs me to issue new tariff pages?
From time to time the Commission may publish a decision, order, or Commission letter that directs telecom service providers to issue revised tariff pages reflecting the Commission’s decision. In such a case, you may simply submit to the Commission the updated tariff pages without a description page or a request for approval; a full telecom application is not required. If the Commission directs telecom service providers to file for Commission approval revised tariff pages, a complete Telecom application is required.
Where can I find more information about Telecom Applications?
The following documents contain information that may help you with your application:
Approval processes for tariff applications and intercarrier agreements, Telecom Information Bulletin CRTC 2010-455, 5 July 2010.
Implementation of new Rules of Practice and Procedure, Broadcasting and Telecom Regulatory Policy, CRTC 2010-958, 23 December 2010.
Guidelines on the CRTC Rules of Practice and Procedure, Broadcasting and Telecom Information Bulletin, CRTC 2010-959, 23 December 2010.
Procedures for filing confidential information and requesting its disclosure in Commission proceedings, Broadcasting and Telecom Information Bulletin CRTC 2010-961, 23 December 2010.
Can I call someone if I have more questions about my application?
If you are a telecom service provider you can contact Telecom Info at 1-877-793-8444. If you are not a telecom service provider, you can contact the CRTC at 1-877-249-CRTC (2782).
Where can I find more information about submitting my applications electronically using My CRTC Account?
Follow these instructions for submitting documents securely online using My CRTC Account, or visit Support for My CRTC Account.
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