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Business Process Working Group: Customer Transfer Process Map

Tasks

  • BPTF003.DOC - 33KB - An industry process map for customer migration was developed by the CTSWG in Round 1 of the CISC proceeding and included in the April 30, 1997 report to the CRTC. The CRTC Decision 97-8 and the Round 2 of CISC discussions require further changes to this map. - Revised 1999/04/22 - Completed
  • BPTF0017.doc - 32KB - Enhance Customer Migration Process Maps (Part IV) to address the scenario where an end-customer transfers service between two local resellers, and to consider proposed general revisions to the process for notifying the current local service provider. COMPLETE July 20, 2000.
  • BPTF0023.doc - 35KB - Update and Publication of BPWG Process Maps (completed February 26, 2001). CLOSED January 21, 2003
  • BPTF0058.doc - 44KB - Update PIC CARE Record Definition. Initiated January 20, 2006
  • BPTF0063.doc - 96 KB - Billing and Collection for 900 service. Report (BPRE063a) submitted to the Commission for approval. Updated September 19, 2006.
  • BPTF0064.doc - 93 KB- Revise Business Rules for QoS per Telecom Decision 2006-59. Updated October 10, 2006.
  • BPTF0065.doc - 78 KB- Canadian Local Ordering Guidelines (C-LOG Version 5.3) - Work in progress. Initiated 31 October, 2006
  • BPTF0076.doc - 37 KB - Review of Customer Transfser Process Maps. Report (BPRE076a) Customer Transfer Process Maps v8.0 approved, Telecom Decision CRTC 2011-472. Revised 20 September 2012.
  • BPTF0082.doc - 79 KB - Series of Resellers. Initiated 16 June 2011.
  • BPTF0083.doc - 68 KB - Customer Transfer Process - re cancellation of TV/Internet. Report (BPRE083a) Customer Transfre Process - cancellation submitted to the Commission for approval. Non-consensus Report (BPRE083b) Implementation Date for Customer Transfer Process submitted to the Commission for approval. Revised 16 November 2012.
  • BPTF0085.doc - 47 KB - CSG Related Documentation and Agreement Updates. Report (BPRE085a) Carrier Services Group (CSG) Related Documentation and Agreement

Contributions

  • BPCO021a.DOC - 37KB - Bell Canada - Proposal for Revision and Packaging of Customer Transfer Process Maps - Bell Canada - October 25, 2000

Disputes

None

Reports

  • BPRE003a.DOC - 50KB - Consensus Reports - Industry Process Maps for Customer Migration - 1999/04/26
  • BPRE006a.doc - 1199KB - Consensus on Industry Process Maps for Customer Migration involving Resale. 1999/08/18 - This report is revised by BPRE017a.doc - Dated July 20, 2000
  • BPRE017a.doc - 45KB - Resale Customer Migration Maps - Dated July 20, 2000
  • BPRE023a.doc - 47KB - Update and Publication of BPWG Process Maps - Dated February 5, 2001
  • BPRE076a.doc - 150KB - bpcmpt80.zip - 150KB - Customer Transfer Process Maps Version 8.0 - 16 June 2011
  • BPRE079d.doc - 244KB - Reduction of LSR Rejections - 17 June 2011

Decisions

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