8660-C12-201000116 - Northwestel Inc. - Retail Quality of Service Indicators Reports - Pursuant to Decision 2008-105
File using the On-line Services
2024-04-26 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 1st Quarter 2024 Retail QoS Report.
Document : 4605922.zip - 60KB
2024-01-26 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 4th Quarter 2023 Retail QoS Report.
Document : 4542153.zip - 65KB
2023-10-30 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 3rd Quarter 2023 Retail QoS Report.
Document : 4483131.zip - 63KB
2023-07-31 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 2nd Quarter 2023 Retail QoS Report.
Document : 4429162.zip - 50KB
2023-04-28 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 1st Quarter 2023 Retail QoS Report.
Document : 4337494.zip - 50KB
2023-01-27 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 4th Quarter 2022 Retail QoS Report.
Document : 4294054.zip - 38KB
2022-07-14 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 2nd quarter quality of service results for 2022.
Document : 4211986.zip - 54KB
2022-04-28 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 1st quarter quality of service results for 2022.
Document : 4183886.zip - 54KB
2022-01-28 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 4th quarter quality of service results for 2021.
Document : 4147466.zip - 49KB
2021-10-25 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 3rd quarter quality of service results for 2021.
Document : 4109436.zip - 50KB
2021-07-16 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 2nd quarter quality of service results for 2021.
Document : 4056207.zip - 49KB
2021-04-26 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 1st quarter quality of service results for 2021.
Document : 4024129.zip - 49KB
2021-01-26 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 4th quarter quality of service results for 2020.
Document : 3976749.zip - 51KB
2020-10-23 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 3rd quarter quality of service results for 2020.
Document : 3935441.zip - 26KB
2020-07-20 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 2nd quarter quality of service results for 2020.
Document : 3893006.zip - 49KB
2020-04-24 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 1st quarter quality of service results for 2020.
Document : 3843893.zip - 56KB
2019-10-29 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 3rd quarter quality of service results for 2019.
Document : 3742808..zip - 58KB
2019-10-15 - Commission Letter
Description: Letter addressed to Northwestel Inc. - Subject: Response to Request for Information regarding major telecommunications disruptions in the North - Request for disclosure on the public record of certain information filed in confidence
2019-10-08 - Northwestel Inc.
Description :
We are in receipt of a letter from Commission Staff dated 1 October 2019 requesting a response to a request for information regarding recent telecommunications disruptions on 13 July 2019 and 12 August 2019, caused by damage to Northwestel fibre optic lines near Yellowknife. Our Response is attached.
Document: 3728531.zip - 54KB
2019-10-01 - Commission Letter - Description: Letter addressed to Various Parties Interested - Subject: Responses to Request for Information regarding major telecommunications disruptions in the Atlantic provinces – Request for disclosure on the public record of certain information filed in confidence
2019-10-01 - Commission Letter - Description: Letter addressed to Northwestel Inc. - Subject: Second Request for Information regarding major telecommunications disruptions in the North
2019-09-30 - Marc Nanni
Description: Please find enclosed a request for disclosure in regards to the replies received to the Commission letter dated 13 September 2019, titled, “Request for Information regarding major telecommunications disruptions
Document : 3720508.docx - 44KB
2019-09-16 - Northwestel Inc.
Description: Further to the Commission's requests for information (RFIs) in its letter of 15 August 2019, as amended 26 August 2019, we have received a request for disclosure of information that we originally filed in confidence on 30 August 2019, in a letter dated 5 September 2019 from Mr. Marc Nanni. The following constitutes our response to Mr. Nanni's request.
Document : 3704554.zip - 186KB
2019-09-06 - Commission Letter - Description: Letter addressed to Northwestel Inc. - Subject: Response to Request for Information regarding major telecommunications disruptions in the North – Request for disclosure on the public record of certain information filed in confidence
2019-09-05 - Marc Nanni
Description : I have reviewed the reply by Northwestel Inc. in regards to the Commission’s Request for Information (RFI) dated August 30, 2019. In their reply Northwestel claims confidentiality for the following reasons
Document : 3705931.docx - 44KB
2019-08-30 - Northwestel Inc.
Description : Pursuant to the Commission's request for information as set out in its' letter dated 15 August 2019 and consistent with the Commission's further letter of 26 August 2019, attached are our responses. Document : 3704554.docx - 64KB
2019-08-26 - Commission Letter - Description: Letter addressed to Northwestel - Subject: Quality of Service - Request for Information regarding major telecommunications disruptions in the North – Request for Extension
2019-08-26 - Northwestel Inc.
Description : We are in receipt of the Commission's request for information with respect of the file noted above dated 15 August 2019, the responses to which are due 26 August 2019. - Procedural request
Document : 3701414.docx - 58KB
2019-08-15 - Commission Letter - Description: Letter addressed to Northwestel - Subject: Request for Information regarding major telecommunications disruptions in the North.
2019-07-24 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 2nd quarter quality of service results for 2019.
Document : 3682400.zip - 58KB
2019-04-30 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Marke
Document : 3638152.zip - 58KB
2019-02-04 - Northwestel Inc.
Description: In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 4th quarter quality of service results for 2018.
Document: 3586440.zip - 57KB
2018-10-31 - Northwestel Inc.
Description: In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 3rd quarter quality of service results for 2018.
Document: 3181651.zip - 69KB
2018-07-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
Quarter Quality of Service results for 2018.
Document: 3181651.pdf - 69KB
2018-05-18 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
Quarter Quality of Service results for 2018.
Document: 3134056.pdf - 93KB
2018-02-08 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2017.
Document: 3066788.pdf - 61KB
2018-02-07 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2017.
Document: 3066788.pdf - 77KB
2017-10-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd
Quarter Quality of Service results for 2017.
Document: 2983667.pdf - 87KB
2017-07-18 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
Quarter Quality of Service results for 2017.
Document:
2935719.pdf - 74KB
2017-05-16 - Northwestel Inc.
Desciption: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
Quarter Quality of Service results for 2017.
Document: 2884441.pdf - 73KB
2017-02-09 - Northwestel Inc.
Description:
Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, Northwestel Inc. hereby files the
January 2017 report for those Quality of Service indicators which have crossed below the
standard threshold set by the Commission for quarterly reporting. Specifically the Company
files results for the month of January 2017 for Indicator 2.2 Rural - Repair Appointments Met.
Document:
2809083.pdf - 106KB
2017-01-31 - Northwestel Inc.
Description:
Northwestel Inc. files the December 2016 report for those Quality of Service indicators which have crossed below the standard threshold set by the Commission for quarterly reporting.
Document:
2804426.pdf - 115KB
2017-01-31 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2016. Northwestel includes Attachment 3 for missed indicators.
Document: 2804445.pdf - 116KB
2016-12-10 - Northwestel Inc.
Description : Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, Northwestel Inc. hereby files the
November 2016 report for those Quality of Service indicators which have crossed below the
standard threshold set by the Commission for quarterly reporting. Specifically the Company
files results for the Month of November for Indicator 2.2 Rural - Repair Appointments Met.
Document : 2764371.pdf - 106 KB
2016-12-02 - Northwestel Inc.
Description: Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, Northwestel Inc. hereby files the
October 2016 report for those Quality of Service indicators which have crossed below the
standard threshold set by the Commission for quarterly reporting.
Document: 2757613.pdf - 115KB
2016-10-30 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd
Quarter Quality of Service results for 2016. Northwestel provides an explanation for missed
indicators as Attachment 3.
Document: 2731968.pdf - 75KB
2016-07-26 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2016.
Document:2669134.pdf - 69KB
2016-06-06 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2016.
Document: 2627524.pdf - 69KB
2016-02-15 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2015.
Document: 2541364.pdf - 69KB
2015-10-23 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd -
Quarter Quality of Service results for 2015.
Document:
2457463.pdf - 68KB
2015-08-14 - Northwestel Inc.
Description:
In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2015.
Document: 2414380.pdf - 68KB
2015-05-13 - Northwestel Inc.
Description:
In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2015. Northwestel provides an explanation for missed indicators as Attachment 3.
Document: 2336963.pdf - 113KB
2015-02-13 - Northwestel Inc.
Description:
In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2014.
Document: 2278668.pdf - 73KB
2014-11-06 - Northwestel Inc.
Description:
In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd Quarter Quality of Service results for 2014.
Document:
2227292.pdf - 66KB
2014-08-12 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
Quarter Quality of Service results for 2014.
Document: 2181111.pdf - 535KB
2014-05-12 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
Quarter Quality of Service results for 2014.
Document:
2130516.pdf - 72KB
2014-02-18 - Northwestel Inc.
Description:
In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2013. Northwestel provides an explanation for missed indicators as Attachment 3.
Document:
2079873.zip - 317KB
2013-11-14 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd Quarter Quality of Service results for 2013. Northwestel also provides an explanation of force majeure events in Attachment 3 - for illustrative purposes only.
Document:
2011478.zip - 315KB
2013-08-08 - Northwestel Inc.
Description:
In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2013. Northwestel provides an explanation of force majeure events in Attachment 3 - for illustrative purposes only.
2013-05-09 - Northwestel Inc.
Description:
In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2012. Northwestel provides an explanation for missed indicators as Attachment 3. Northwestel also provides an explanation of force majeure events in Attachment 4 - for illustrative purposes only.
Document: 1904647.pdf - 74KB
2013-02-15 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2012. Northwestel provides an explanation for missed
indicators as Attachment 3. Northwestel also provides an explanation of force majeure events
in Attachment 4 - for illustrative purposes only.
Document: 1857059.pdf - 114KB
2013-02-15 - Northwestel Inc.
Description: Please see the revised Quality of Service results for the 3rd Quarter 2012, which revises
Attachment 1 and Attachment 2 page 4 to replace August total 2.1C monthly result to correct a
typo. The result should have read 82% and not 83%.
Document: 1857087.pdf - 166KB
2012-11-20 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd
Quarter Quality of Service results for 2012 including missed indicator report as Attachment 3.
Northwestel also provides a explanation of force majeure events in January as Attachment 4
and Quarterly total report for illustrative purposes only.
Document:
1798139.pdf - 121KB
2012-08-22 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
Quarter Quality of Service results for 2012. Northwestel was able to achieve the standard for
2.1C for three consecutive months (February to April) as such the Company ceases filing its
missed indicator report for this indicator. Northwestel also provides an explanation of force
majeure events in May and June as Attachment 3 - for illustrative purposes only.
Document:
1755240.pdf - 20KB
2012-05-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
Quarter Quality of Service results for 2012 including missed indicator report as Attachment 3.
Northwestel also provides a explanation of force majeure events in January as Attachment 4 -
for illustrative purposes only.
Document: 1718587.pdf - 85KB
2012-02-20 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2011 including missed indicator report as Attachment 3.
Document:
1677078.pdf - 96KB
2011-11-25 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd
Quarter Quality of Service results for 2011 including missed indicator report as Attachment 3.
Please also note that the Company provides Force Majeure events and the impact on Quality of
Service Indicators in Attachment 4 for illustrative purposes only.
Document: 1646099.pdf - 104KB
2011-08-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
Quarter Quality of Service results for 2011 including missed indicator report as attachment
3.
Document: 1601760.pdf - 62KB
2011-05-06 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
Quarter Quality of Service results for 2011, including a missed indicator report in
Attachment 3.
Document:
1569088.pdf - 67KB
2011-02-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2010.
Document:
1512287.pdf - 62KB
2010-11-10 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd
Quarter Quality of Service results for 2010.
Document:
1461365.pdf - 45KB
2010-08-19 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
quarter Quality of Service results for 2010.
Document: 1430021.pdf - 63KB
2010-05-19 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
quarter Quality of Service results for 2010.
Document: 1398375.pdf - 70KB
2010-02-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
quarter Quality of Service results for 2009.
Document: 1360678.pdf - 45KB
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