Telecom Plans and Reports

Broadband Performance in Canada (SamKnows)

• 2024 [PDF (1.6 MB)]
• 2020 [PDF (2.68 MB)]
• 2016 [PDF (753 kB)|
• 2015 [PDF (1.15 MB)]

Public Opinion Research Reports

• Understanding consumer awareness and satisfaction with the Commission for Complaints for Telecom-television Services (CCTS)
• Public opinion research on the CRTC’s Consumer Protection Codes – 2024
• Public opinion research on the CRTC’s Consumer Protection Codes – 2023
• Research on telecommunications services in Northern Canada
• Public opinion research on the CRTC’s Consumer Protection Codes – 2022
• Wireless Code Public Opinion Research – Spring 2021
• Exploring attitudes towards Wireless Public Alerting System in Canada
• Video Relay Service Public Opinion Research
• Research on Telecommunications Services in Northern Canada
• Online consultation / telephone survey on mobile wireless services in Canada

Reports on the Operation of the National Do Not Call List

• 2024 [PDF, 905 KB]
• 2023 [PDF, 923 KB]
• 2022 [PDF, 2.39 MB]
• 2021 [PDF, 1.29 MB]
• 2020 [PDF, 3.22 MB]
• 2019 [PDF (1.86 MB)]

Service Objective/Standards and Performance Measure for Processing Telecommunications Applications

• 2022-2023
• 2021-2022
• 2020-2021
• 2019-2020
• 2018-2019

Miscellaneous Reports

2024

• Xona Partners Inc. report on Rogers’ outage
• Comparative Analysis of International Mobile Wireless Roaming Rates of Canadian Wireless Service Providers and International Counterparts
• Executive summary of Xona Partners Inc. report on Rogers’ outage
• Gartner Canada Co. report on network reliability

2022

• CRTC Sales Practices Review – 2022 Secret Shopper Project Detailed Findings Report

2021

• Video Relay Service Research – International Comparison

2020

• Testing the Response of Mobile Telephones to Wireless Public Alerts
• CRTC Sales Practices Review – 2020 Secret Shopper Project Detailed Findings Report

2019

• Mobility Accessibility Research Study
• Report on Misleading or Aggressive Communications Retail Sales Practices [PDF 926KB]
  • Read the Highlights

2017

• Report on the Collection and Use of Canadians’ Personal Information by Wireless Service Providers and Third Party Entities [PDF (381 kB)]

2016

• CRTC Submission to the Government of Canada’s Innovation Agenda [PDF (877 kB)]
• Let’s Talk Broadband Findings Report [PDF (1.89 MB)]

2015

• Results of the Fact-Finding Process on the Role of Payphones in the Canadian Communications System [PDF (618 kB)]
• Satellite Inquiry Report [PDF (4.85 MB)]

2014

• Assessing the Compliance of Wireless Service Providers with the CRTC Accessibility Policy
• Evaluation of Payphone Alternatives and Payphones in Emergency Preparedness
• Results of the fact-finding exercise on fees for paper bills [PDF (862 kB)]

2013

• A Report on Matters Related to Emergency 9-1-1 Services [PDF (2.45 MB)]

2012

• Report on the Technical Feasibility of Implementing a Video Relay Service in Canada – November 2012 [PDF (1.94 MB)]
• The Evolution of Alternative Communications Technologies for the Deaf, Hard of Hearing and Speech Impaired – November 2012 [PDF (741 kB)]
• A Study of Wholesale Costing Methodologies in Selected Countries - October 2012 [PDF (319 kB)]

2011

• Results of the fact-finding exercise on the over-the-top programming services - October 2011 [PDF (1.16 MB)]
• Navigating Convergence II: Charting Canadian Communications Change and Regulatory Implications – August 2011 [PDF (3.73 MB)]
• Mobile Wireless Handset Accessibility Assessment - March 27, 2011 [PDF (1.24 MB)]

2008

• Stakeholder Consultations on Accessibility Issues for Persons with Disabilities - April 18, 2008

Date modified:

2024-11-08