Home phones

We want Canadians to be able to connect to high-quality and innovative home phone services at affordable prices.

We protect the safety and interests of Canadians by:

  • enforcing the Unsolicited Telecommunications Rules and the National Do Not Call List
  • regulating telecommunications carriers, including major telephone companies
  • approving tariffs and certain agreements for the telecommunications sector
  • working to improve network reliability and how service providers report outages
  • encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services

We generally do not regulate the retail rates for phone services.

Services and information

Switch providers and keep your number

How to switch service providers and keep your number.

Make a complaint

How to make a complaint about your phone services online, by email, and by phone.

Choose a local phone service

Everything you need to know about choosing a local phone service.

Change your long-distance provider

What to know before you switch providers and what to do about “slamming” (unauthorized switching).

Find a phone provider

List of websites that compare service providers’ prices, plans and coverage areas.

Accessible phone services

Learn about handsets, message relay services (MRS), Video Relay Service (VRS), and 9-1-1 services for people with disabilities.

Home phone, mobile, and Internet service outages

Learn about our role in making services more reliable and dealing with home phone, mobile, and Internet outages.

Public proceedings and hearings

Share your views about telecommunications and broadcasting services.


Telecommunications services in the Far North

Review of Northwestel and telecom services in the North

We are considering ways to improve telecommunications services in the Far North.

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