A high quality phone system is crucial to providing Canadians with access to a world-class communications system. We want Canadians to be able to connect to quality and innovative communication services at affordable prices. We strive to protect the safety and interests of Canadians by:
- enforcing the Unsolicited Telecommunications Rules and the National Do Not Call List;
- regulating telecommunications carriers, including major telephone companies;
- approving tariffs and certain agreements for the telecommunications sector; and
- encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services.
We do not intervene in the retail rates for most communication services.
Switch Providers and Keep your Number
How to switch service providers and keep your number when you switch. Cancel your services.
Make a Complaint
How to make a complaint about your phone services online, by email and by phone.
Choose a Local Phone Service
Everything you need to know about choosing a local phone service.
Change your Long-Distance Provider
What to know before you switch providers and what to do about “slamming” (unauthorized switching).
Find a Phone Provider
Find service providers near you, change your provider, and compare services.
Accessible phone services
Handsets, message relay services (MRS), Video Relay Service (VRS), and 9-1-1 services for people with disabilities.
Public Proceedings and Hearings
We regularly hold public hearings, round-table discussions, informal forums, and online discussion forums designed to gather Canadians' views about telecommunications and broadcasting services—information that we can then act on to serve the public interest. See what we’re doing today!
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