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ASL – Procedure – 11 of 13

Video is also available in Langue des signes québecoise (LSQ).

LSQ

Video Transcript

What you need to know to participate in this proceeding

Procedure

  1. The Canadian Radio-television and Telecommunications Commission [CRTC] Rules of Practice and Procedure (the Rules of Procedure) apply to this proceeding. The Guidelines on the CRTC Rules of Practice and Procedure (Guidelines on the CRTC Rules of Practice and Procedure, Broadcasting and Telecom Information Bulletin CRTC 2010-959, 23 December 2010) are meant to help members of the public understand the Rules of Procedure so that they can more effectively participate in Commission proceedings.

Submitting an intervention

  1. The Commission invites comments that address the issues and questions set out above. The Commission will accept comments that it receives on or before 20 February 2025.
  2. Interested persons who require assistance submitting comments can contact the Commission’s Hearings & Public Proceedings group at hearing@crtc.gc.ca.
  3. Interested persons who file an intervention automatically become a party to this proceeding. Only parties to the proceeding can participate in further stages of the proceeding, including appearing at the public hearing.
  4. Submissions must be filed by sending them to the Secretary General of the Commission using only one of the following means:
    • completing the Commission’s intervention form;
    • submitting an ASL or LSQ video using the intervention form;
    • sending a fax to the Commission at 819-994-0218; or
    • writing to the Commission by mail to CRTC, Ottawa, Ontario K1A 0N2.
  5. Submissions longer than five pages should include a summary. Submissions will be posted in the official language and format in which they are received.
  6. The deadline to submit an intervention to the Commission is 5 p.m. Vancouver time (8 p.m. Ottawa time). Parties are responsible for ensuring the timely delivery of their submissions and will not be notified if their submissions are received after the deadline. Late submissions will not be considered by the Commission and will not be made part of the public record.

Request to appear at the public hearing

  1. A public hearing is a meeting where people can share their opinions on the issues covered in this proceeding. The Commission will hold a public hearing starting on 10 June 2025 at 9:00 a.m., at the Conference Centre, Phase IV, 140 Promenade du Portage, Gatineau, Quebec.
  2. Parties that file their comments should indicate whether they would like to appear at the public hearing and state the reasons why they should appear. Parties do not have to appear at the public hearing. If parties wish to not appear, the Commission will assume that their comments submitted using the intervention form fully represent their views on the issues covered in this proceeding. The Commission will give their comments the same importance and consideration as comments from those who choose to participate at the public hearing.
  3. Parties can request to appear
    • from their home or office; or
    • at the public hearing’s main location in Gatineau.
  4. Parties interested in appearing remotely should indicate their preference when filing their comments.
  5. The Commission will consider all requests to appear at the hearing, but it will only contact those whose requests to appear have been granted.
  6. Interested persons who wish to request accommodations or need assistance to appear at the public hearing must indicate in their intervention that they require communications support, such as assistive listening devices and sign-language interpretation, to be able to appear so that the necessary arrangements can be made. Interested persons have until 20 February 2025 to make requests for accommodation.
  7. The Commission will issue an organization and conduct letter several days before the hearing. This letter will set out the agenda and provide more directions on the conduct of the public hearing.

Submitting replies

  1. Parties can file replies with the Commission by 12 March 2025. Their replies can address any matters on the record of the proceeding.

Final submissions

  1. Parties will be able to file final submissions with the Commission on any matter within the scope of this proceeding. The deadline for final submissions will be announced later.

Changes to the schedule

  1. The schedule can change. For example, the Commission may receive procedural requests that lead to changes to the deadlines. The Commission will announce any changes to the deadlines or dates by issuing an amendment to this notice. Amendments can be viewed by monitoring the Commission’s website or clicking on the reference number at the top of this document.
  2. Additional information may also be placed on the public record as it becomes available. We encourage interested persons to monitor the record of this proceeding at www.crtc.gc.ca for additional information.
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The purpose of this consultation was to find out how we can make shopping for home Internet services easier for Canadians by improving the information they receive.

This video in sign language shows the content of the Procedure section of the Notice of hearing – Making shopping for Internet easier.

Notice of Consultation CRTC 2024-318.

Consultation on making shopping for Internet easier.

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