ASL – Application of protections to home landline services (6 of 12)
Video is also available in Langue des signes québecoise (LSQ).
Video Transcript
The Deposit and Disconnection Code currently applies to “residential primary exchange services,” a term that is not defined in that code. For improved clarity and to ensure that customers who receive home phone services via voice over Internet Protocol (VoIP) could benefit from consumer protections, the Consumer Protection Code Working Document includes a definition of “home phone services.” These services are defined as “telephony services that are meant to be used at a customer’s physical location, generally the consumer’s home or place of business, and include primary exchange services and VoIP services.”
Q7. Please comment on this definition. Does it effectively capture the types of residential home phone services that customers rely on across Canada?
The Commission is looking to make the consumer protections for communications services clearer and more consistent by combining them into a unified Code.
This video in sign language shows the question on which home landline services should be subject to the Consumer Protection Code from the Broadcasting and Telecom Notice of Consultation.
- Notice of Consultation CRTC 2026-134
- Consultation on making the consumer protections clearer for Canadians
- Date modified: