Share your thoughts on enhancing self-service
Current status: Open
Start date: November 22, 2024
End date: March 12, 2025
We are seeking your views on how Canadians should be able to change their plans quickly and easily without having to speak to a customer service representative.
How to participate
There are a few ways you can participate. Please note that we will make all comments public. The deadline to participate is March 12, 2025 at 8 p.m. (EST).
Submit a formal comment online
Use the intervention form.
You will have to agree to our privacy statement first.
Participate by mail
Send a letter with your ideas and input to:
Secretary General
CRTC
Ottawa ON K1A 0N2
Send us a fax
Send a fax to 819-994-0218 with your comments.
If you need help submitting your comments, contact our public hearings group by email at hearing@crtc.gc.ca.
Who is the focus of this consultation
We are looking to hear from anyone with an interest in making it easier to choose an Internet or cellphone service.
Key topics for discussion
We invite you to provide your comments on:
- What features could simple and convenient tools offer?
- How should these tools be made available to Canadians (e.g., online, through an app, automated phone call, or kiosk)?
- Should self-service tools fully replace current options, like talking to a customer service representative by phone or in person?
- How can we make sure these tools meet the needs of people with disabilities?
- How can we ensure privacy rules are followed if machine learning or artificial intelligence (AI) are used?
- Should there be a ban on fees for using these tools or other services?
Read the Notice of Consultation for more details.
What we are learning
- Interventions (comments we received online, by mail and by fax)
Related information
- Date modified: