Share your thoughts on enhancing self-service
Current status: Open
Start date: November 22, 2024
End date: January 9, 2025
We are seeking your views on how Canadians should be able to change their plans quickly and easily without having to speak to a customer service representative.
How to participate
There are a few ways you can participate. Please note that we will make all comments public. The deadline to participate is January 9, 2025 at 8 p.m. (EST).
Submit a formal comment online
Use the intervention form.
You will have to agree to our privacy statement first.
Participate by mail
Send a letter with your ideas and input to:
Secretary General
CRTC
Ottawa ON K1A 0N2
Send us a fax
Send a fax to 819-994-0218 with your comments.
If you need help submitting your comments, contact our public hearings group by email at hearing@crtc.gc.ca.
Who is the focus of this consultation
We are looking to hear from anyone with an interest in making it easier to choose a cellphone or Internet service.
Key topics for discussion
We invite you to provide your comments on:
- What features could simple and convenient tools offer?
- How should these tools be made available to Canadians (e.g., online, through an app, automated phone call, or kiosk)?
- Should self-service tools fully replace current options, like talking to a customer service representative by phone or in person?
- How can we make sure these tools meet the needs of people with disabilities?
- How can we ensure privacy rules are followed if machine learning or artificial intelligence (AI) are used?
- Should there be a ban on fees for using these tools or other services?
Read the Notice of Consultation for more details.
Related information
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