Share your thoughts about removing barriers to switching plans
Current status: Open
Start date: November 22, 2024
End date: January 9, 2025
We are looking for your views on banning fees that may prevent Canadians from changing or cancelling their cellphone or Internet plans.
How to participate
There are a few ways you can participate. Please note that we will make all comments public. The deadline to participate is January 9, 2025 at 8 p.m. (EST).
Submit a formal comment online
Use the intervention form.
You will have to agree to our privacy statement first.
Participate by mail
Send a letter with your ideas and input to:
Secretary General
CRTC
Ottawa ON K1A 0N2
Send us a fax
Send a fax to 819-994-0218 with your comments.
If you need help submitting your comments, contact our public hearings group by email at hearing@crtc.gc.ca.
Who is the focus of this consultation
We are looking to hear from anyone with an interest in making it easier to choose a cellphone or Internet service.
Key topics for discussion
We invite you to provide your comments on:
- which fees may discourage you from changing or cancelling your plan
- fees charged when signing a new contract
- fees charged to end an existing contract
- whether the CRTC needs to revisit early cancellation fees
Related information
- Date modified: