Consultation about removing barriers to switching plans

We sought your views on banning fees that may prevent Canadians from changing or cancelling their Internet or cellphone plans.

Who was the focus of this consultation

We were looking to hear from anyone with an interest in making it easier to choose an Internet or cellphone service.

Key topics for discussion

We invited you to provide your comments on:

• which fees may discourage you from changing or cancelling your plan
• fees charged when signing a new contract
• fees charged to end an existing contract
• whether the CRTC needs to revisit early cancellation fees

What we learned

• Interventions (comments we received online, by mail and by fax)

Related information

• Protected by the Wireless Code
• The Internet Code: Protecting your rights

Date modified:

2025-03-12