Share your thoughts about removing barriers to switching plans
Current status: Open
Start date: November 22, 2024
End date: February 28, 2025
We are looking for your views on banning fees that may prevent Canadians from changing or cancelling their Internet or cellphone plans.
How to participate
There are a few ways you can participate. Please note that we will make all comments public. The deadline to participate is February 28, 2025 at 8 p.m. (EST).
Submit a formal comment online
Use the intervention form.
You will have to agree to our privacy statement first.
Participate by mail
Send a letter with your ideas and input to:
Secretary General
CRTC
Ottawa ON K1A 0N2
Send us a fax
Send a fax to 819-994-0218 with your comments.
If you need help submitting your comments, contact our public hearings group by email at hearing@crtc.gc.ca.
Who is the focus of this consultation
We are looking to hear from anyone with an interest in making it easier to choose an Internet or cellphone service.
Key topics for discussion
We invite you to provide your comments on:
- which fees may discourage you from changing or cancelling your plan
- fees charged when signing a new contract
- fees charged to end an existing contract
- whether the CRTC needs to revisit early cancellation fees
What we are learning
- Interventions (comments we received online, by mail and by fax)
Related information
- Date modified: