ASL – Expectations and Encouragements for Online Streaming Services (3 of 3)
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Video Transcript
- Regarding advertisements, promotional programs, and short-form programs provided by third parties, the CRTC expects online streaming undertakings to include closed captioning when it is made available by third parties.
- The CRTC expects online streaming undertakings to allow user customization of closed captioning, and expects these undertakings to ensure that users can easily activate closed captioning by minimizing the number of steps needed to turn on closed captioning. For example, a user should be able to turn on closed captioning using the primary media controls.
- The CRTC expects online streaming undertakings to document the closed captioning errors reported by complainants and, if possible, to retain a copy of programs no longer available on their services for 30 days while a complaint is in progress.
- The CRTC expects online streaming undertakings (either collectively or individually) to consult, on an annual basis, individuals and groups in Deaf, DeafBlind or hard of hearing communities about closed captioning policies and practices.
- The CRTC encourages online streaming undertakings to ensure closed captioning is provided for all live programs provided by third parties and will monitor progress in this area through an annual reporting requirement.
- The CRTC encourages online streaming undertakings to focus on providing closed captioning for the programs most frequently streamed as they work towards providing closed captioning for 80% of programs available on their platforms within four years of the date of publication of this regulatory policy, followed by 100% of programs available on their platforms within five years of the date of publication of this regulatory policy.
- The CRTC encourages online streaming undertakings to work with third-party program suppliers to ensure the closed captioning of their programs, when made available, is of high quality, and that it meets the quality standards for accuracy, placement, lag time or synchronicity, and completeness.
- The CRTC encourages online streaming undertakings to incorporate a flag or button on their user interface that can be clicked to identify programs that have closed captioning errors, if such a function is not already in place.
Broadcasting Regulatory Policy CRTC 2026-98
Consultation on closed captioning of programming from online streaming services
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