Responsibilities and Regulatory Obligations

Telecommunications services include, but are not limited to, local voice services, Voice over IP (VoIP) services, internet services, long distance services, wireless services and/or payphone services. Most telecommunications service providers are considered more than one type of provider. This depends on the services you offer, whether you are reselling, and what you own or operate.

Your responsibilities as a service provider depend on which categories of service provider you fall into:


Look up your responsibilities, obligations and see the list of facilities-based providers. These types of telecommunications entities do own or operate transmission facilitiesFootnote 1, as defined in the Telecommunications Act, such as

  • Incumbent Local Exchange Carriers (ILECs) and Small Incumbent Local Exchange Carriers (SILECs)
  • Competitive Local Exchange Carriers (CLECs)
  • Proposed Competitive Local Exchange Carriers (PCLECs)
  • Non-dominant Carriers
  • Wireless Carriers
  • Other Carriers

Non-Facilities-Based Providers

Look up your responsibilities, obligations and see the list of non-facilities-based providers. These are telecommunications entities that do not own or operate transmission facilities, such as

  • Resellers of Telecommunications Services (RTS)
  • Resellers of High Speed Retail Internet Service (RHSRIS)
  • Digital Subscriber Line (DSL) Providers
  • Competitive Pay Telephone Service Providers (CPTSP)
  • Proposed Full Mobile Virtual Network Operators (Proposed Full MVNOs)
  • Full Mobile Virtual Network Operators (Full MVNOs)

Basic International Telecommunications Services (BITS) Licensees

Look up your responsibilities, obligations, applications received, or apply for a licence. BITS licensees are entities that the CRTC has authorized to carry telecommunications traffic between Canada and any other country. Only telecommunications providers that have a BITS licence may carry traffic internationally.

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