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Register as a Telecommunications provider - Register

How to register

It’s free to register.

Prepare your application

Once you’ve checked the exemption criteria and determined that you have to register, you must prepare a registration application letter. Address it to the Secretary General. In your application, you must include:

  • Contact information for the organization you want to register
    • Legal name
    • Mailing address
    • Telephone number
    • Fax number
    • Email address
  • Contact information for the organization’s Response Manager
    • Full name and title
    • Mailing address
    • Telephone number
    • Fax number
    • Email address
    The Response Manager will become the point-of-contact between your organization and the CRTC. They will be responsible for managing additional information requirements, on behalf of your organization.
  • A list of telecommunications services that the organization will offer, including (but not limited to):
    • local voice services, including 9-1-1
    • Voice over IP (VoIP) services, including 9-1-1Footnote 1
    • Internet services
    • long distance services, including international calls
    • wireless services, including 9-1-1
    • payphone services, including 9-1-1
  • Information about whether the organization owns or operates transmission facilities, as per the definition in the Telecommunications Act, Part I, s. 2(1).
    • If the organization does own or operate transmission facilities, you must register it as a Facility-Based Provider and provide:
      • a diagram that clearly indicates the different transmission facilities, their locations, and their interconnection points, and 
      • the names of the organizations that own the transmission facilities
  • The name(s) of the registration list(s) on which the organization should appear
  • A statement acknowledging that the organization understands and will conform to the regulations associated with the registration lists for which it is registering

If you’re registering as a Proposed Full MVNO or a Full MVNO, you need to include additional information in your application letter.

Proposed Full Mobile Virtual Network Operators (Proposed Full MVNOs)

If you are applying to register as a proposed full MVNO, you must submit an application to the CRTC, addressed to the Secretary General. Your application must include the following:

  • The contact information, as specified above
  • Specify the service(s) that will be offered
    • Local voice services
    • Voice over IP (VoIP) services
    • Internet services
    • Long distance services, including international calls
    • Mobile wireless services
    • Fixed wireless services
  • The entity must indicate its intention to comply with the full MVNO requirements within 12 months of being registered as a proposed full MVNO

Please note that if the entity does not meet the requirement to register as a full MVNO within 12 months, the entity will be removed from the proposed full MVNO list.

Full Mobile Virtual Network Operators (Full MVNOs)

If you’re applying to register as a Full MVNO, you must also:

  • Register with the Commission within 12 months of becoming a Proposed Full MVNO
  • Demonstrate clearly that you meet the technical criteria of a full MVNO as described in the IMSI Guideline
  • Provide a description that identifies how the network operates and how it accesses its host wireless carrier’s network
  • Provide a network diagram that clearly indicates that you:
    • Own and operate core network hardware separate from wireless service providers (WSPs); and
    • Have a service profile management system for end-user devices that can access WSP networks in Canada
  • Identify the wireless carrier with whom you have a wholesale full MVNO access agreement
  • Provide the contact name of an individual at the host wireless carrier that can answer questions about the technical nature of the wholesale Full MVNO access agreement

Send us your application

Submit your application letter via Telecom Cover Page (My CRTC Account). If you don’t have a My CRTC Account, you can apply for one.

You can also submit your registration application by mail or fax.

  • By mail: Marc Morin
    Secretary General
    Canadian Radio-television and Telecommunications Commission
    Ottawa, Ontario
    Canada, K1A 0N2
  • By fax: 819-994-0218

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