Register as a Telecommunications provider - Who needs to register

Who needs to register

All telecommunication providers must register with us.

You may register as one or more of the following:

  • Reseller of Telecommunications Services
  • Reseller of High-Speed Retail Internet Services
  • BITS (Basic International Telecommunications Services) Licensee
  • PCLEC (Proposed Competitive Local Exchange Carrier)
  • CLEC (Competitive Local Exchange Carrier)
  • Non-Dominant Carrier
  • Wireless Carrier
  • CPTSP (Competitive Payphone Service Provider)
  • DSL Provider (Digital Subscriber Line Provider)
  • Proposed Full MVNO (Proposed Full Mobile Virtual Network Operator)
  • Full MVNO (Full Mobile Virtual Network Operator)

If you are not sure what you should register as, please read the requirements for each of these types of providers, or contact us.

How to know if you’re a reseller

You’re a reseller if you are not a Canadian Carrier and you offer telecommunications services, including:

  • interexchange services; local exchange services (also known as local telephone services); wireless voice services; local voice over Internet Protocol (VoIP) services; Internet access services; and payphone services; or
  • other means the emission, transmission or reception of intelligence by any wire, cable, radio, optical or other electromagnetic system, or by any similar technical system;t
  • here could be other types (we’ll need more information and review on a case-by-case basis)

Why do resellers need to register?

On January 17, 2017, we published Telecom Regulatory Policy CRTC 2017-11. This Policy specifies, among other requirements, that we: 

  • direct resellers, as a condition of offering and providing any telecommunications services, to abide by all applicable existing consumer safeguard obligations. This includes the obligation to register as a telecommunications provider
    • we can impose general administrative monetary penalties (AMPs) on companies that offer services without registering with us
  • can impose general AMPs on companies that resell a service to a company that is not registered
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