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Departmental Results Report 2018-19

Canadian Radio-television and Telecommunications Commission

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The Honourable Steven Guilbeault, P.C., M.P.
Minister of Canadian Heritage

Her Majesty the Queen in Right of Canada, as represented by the Chairperson and Chief Executive Officer of the Canadian Radio-television and Telecommunications Commission, 2020

Catalogue No. BC9-27E-PDF

ISSN 2560-9971

Table of contents

Minister’s message

The Honourable Pablo Rodriguez

The organizations in the Canadian Heritage Portfolio, including the Canadian Radio-television and Telecommunications Commission (CRTC), play an important role in our society. They contribute to the vitality of the arts, culture, heritage and audiovisual sectors, while also highlighting our diversity in a spirit of inclusion and respect. This year, as we mark the 50th anniversary of the Official Languages Act, we have a wonderful opportunity to highlight how proud these organizations make us of everything that allows our country to stand out—including our linguistic duality, Indigenous languages and cultures, and the amazing talent and creativity of Canadians.

In 2018, the CRTC responded to the Governor in Council’s request to review future distribution models for Canadian audiovisual programing creation, promotion and distribution, and submitted its report Harnessing Change: The Future of Programming Distribution in Canada. This report provides further insight for the government as it considers legislative changes.

The CRTC also hosted a Women in Production Summit, which brought together the presidents of Canada’s largest public- and private-sector broadcasters to discuss lasting solutions to ensure that more women play leading roles in the Canadian film and television production industry. Further to the Summit, broadcasters have developed plans tailored to their business and markets to address this important issue.

The Commission also conducted a public inquiry and produced a report on the aggressive or misleading sales practices of large communication service providers, which can be stressful, confusing and frustrating. The CRTC concluded its report with a commitment to put in place consumer protections and to continue monitoring the situation.

As Minister of Canadian Heritage, I invite you to have a look at the 2018–2019 Departmental Results Report for the Canadian Radio-television and Telecommunications Commission. In this report, you will see the CRTC’s many accomplishments in service of Canadians – evidence of an organization poised to meet the challenges of the important year ahead.

The Honourable Steven GuilbeaultFootnote 1

Chairperson and Chief Executive Officer’s message

Ian Scott

I am pleased to present the CRTC’s 2018-19 Departmental Performance Report. This year, we continued our efforts to ensure that Canadians have access to a world-class communications system.

In this regard, we reached an important milestone in improving mobile Internet and wireless services by establishing the criteria for evaluating applications for funding under the Broadband Fund. This fund will provide up to $750 million over five years to support projects in underserved areas. The CRTC issued a first call for applications for projects targeting Canadian territories and satellite-dependent communities. A second call followed in the fall of 2019 for the country at large.

In December 2018, the CRTC announced that national wireless carriers would introduce a range of lower-cost data-only plans, which were not previously available in the market, to give Canadians affordable and innovative wireless options. In February 2019, the CRTC followed this by initiating a comprehensive review of mobile wireless services to ensure that all Canadians benefit from a competitive mobile market that offers a choice of affordable and innovative services.

In 2018, we also released the "Harnessing Change: The Future of Programming Distribution in Canada" report, as requested by the Governor in Council. In that report, the CRTC proposes, among other things, that future legislative and regulatory approaches to content and its distribution should: focus on the production and promotion of high-quality content by Canadians; recognize that there are social and cultural responsibilities associated with operating in Canada; and be nimble, innovative and continuously capable of rapidly adapting to change.

The CRTC has also stepped up its fight against unsolicited and illegitimate calls by requiring that telecommunication service providers implement a call-blocking system within their networks by December 2019. In addition, a working group of telecommunications service provider representatives is also testing a new process to determine the origin of unwanted calls within the Canadian network. The CRTC is committed to working with its key partners to address the issue of spoofing and continues to work on this important issue for Canadians.

In response to the increasing number of complaints about Internet services, the CRTC also invited Canadians to voice their opinions on the creation of a mandatory code of conduct for Internet service providers. This code would, among other things, establish user-friendly business practices, require service providers to produce easy-to-understand contracts, and ensure that consumers have the tools they need to avoid unreasonable bills.

I am proud of what we have accomplished over the last fiscal year. This all bodes well for the next fiscal. Many major initiatives begun in 2018-19 will take form in 2019-2020 as we continue our regulatory efforts in the public interest.

Ian Scott

Results at a glance

The CRTC’s total actual spending in 2018-19 was $61,403,210 and its total number of actual full-time equivalents was 454.

  • Responded to Governor in Council requests: delivered report “Harnessing Change” on the future of programming distribution in Canada, delivered report on misleading and aggressive sales practices by large telecommunications service providers, and reconsidered the licence renewal decisions of large TV groups, increasing expenditure requirements for Canadian programming.
  • Developed and announced criteria for funding applications under its new Broadband Fund regime, and established the Fund’s governance, accountability framework and operating details.
  • Released a joint statement with participants of the first summit on Women in Production committing to work towards achieving gender parity in the industry.
  • Took enforcement action for the first time against Canadian companies allegedly aiding in the installation of malware through the distribution of online advertising (under Canada's Anti-Spam Legislation).

For more information on the CRTC’s plans, priorities and results achieved, see the “Results: what we achieved” section of this report.

What funds were used?

61,403,210

Actual Spending

Who was involved?

454

Actual FTEs

Results: what we achieved

Core Responsibility

Regulate and Supervise Canada’s Communications System

Description

The CRTC is an administrative tribunal that is responsible for regulating and supervising Canada’s communications system in the public interest.

Established to develop, implement and enforce regulatory policies on the Canadian communications system, the CRTC performs a wide range of functions, including rule making and policy development. It has the quasi-judicial powers of a superior court with respect to the production and examination of evidence and the enforcement of its decisions. As an administrative tribunal it operates at arm’s length from the federal government.

The CRTC develops regulatory policies for Canada’s communication system; approves mergers, acquisitions and changes of ownership of broadcasting distribution undertakings; approves tariffs and agreements for certain telecommunication services; issues, renews and amends licences for broadcasting distribution and programming undertakings; and resolves competitive disputes. The CRTC intervenes specifically in situations where market forces alone cannot achieve the policy objectives set out within its legislative mandate.

Results

Departmental Results 1 and 4: “Canadian content is created” as a result of processes that are efficient and fair

The CRTC met its result with respect to its role in creating Canadian content. The total investment in Canadian TV programming production for 2018-19 was $4.21 billion (exceeding the minimum target of $4 billion).

To fulfil its commitments in the 2018–19 Departmental Plan, the CRTC:

The CRTC also held a summit on Women in ProductionEndnote vii on December 13, 2018, which brought together the presidents of Canada’s largest broadcasters to discuss opportunities to increase women’s access to key creative positions and production budgets in the Canadian film and television industry. Participating broadcasters announced in a joint statement with the CRTC that they would work on voluntary action plansEndnote viii (released October 2019) to address the issue.

Changes in priorities due to Governor in Council requests (PC 2017-1060Endnote ix and 2017-1195Endnote x) resulted in the CRTC rescheduling some initiatives to 2019-20. These include the Indigenous broadcasting policy review (launched in June 2019); the review of Bell Canada and small distributors’ distribution licences (launched in April 2019), the Commercial radio policy review (and the related review of the French-language vocal music framework), and the review of Canadian programming expenditures, including ways to help contribute to gender equality, diversity and inclusiveness in the industry.

Departmental Results 2 and 4: “Canadians are connected to world-class communications services” as a result of processes that are efficient and fair

The CRTC is on track to meet its targets for connecting Canadians to world-class communications services. In 2018-19, 85.7% of households have access to fixed broadband 50/10 Internet access services with the option of an unlimited data plan: on track to meet the 90% target by December 2021. The percentage of households that have access to the latest mobile wireless technology (LTE) is 99.2%: on track to meet the 100% target by December 2026. In April 2019, Canada had a 7.6 percentage point lead on the OECD average of total high capacity fixed broadband subscriptions, close to meeting the target of a 7.9 percentage point lead by December 2019.

The 2018–19 Departmental Plan stated that the CRTC would continue to ensure that Canadians are connected to world-class communications services. In fulfilment of these commitments, the CRTC:

Departmental Results 3 and 4: Canadians are protected within the communications system as a result of processes that are efficient and fair

The CRTC met two of its three results targets for protecting Canadians within the communications system: 100% of facilities-based telecommunications service providers were in compliance with 911 requirements (target of 100%); and 100% of organizations remained compliantFootnote 2 after enforcement action was taken on unsolicited commercial communications, surpassing the target of 80%. However, 83.4% of broadcasters and wireless service providers participated in the National Public Alerting System, missing the target of 90% participation. The current indicator measures the compliance rate of entities. It measures entities with multiple large undertakings serving major urban centers on an equal footing with entities with only a single community, Indigenous or specialty service serving a small community. The majority of non-compliant entities are small and have had financial and personnel challenges that have prevented them from meeting their public alerting commitments, whereas the large entities have fully met their commitments towards public alerting. Accordingly, the current result does not reflect the actual rate of public alerting services available to Canadians. The CRTC is working with the Treasury Board Secretariat of Canada (TBS) to amend the current indicator to better measure the availability of public alerting services in Canada.

The 2018–19 Departmental Plan stated that the CRTC would help protect Canadians within the communications system. In fulfillment of this commitment, the CRTC:

As part of its ongoing operations in 2018-19, the CRTC also:

  • Issued a total amount of $490,000 in administrative monetary penalties for alleged violations under either the UTRs or CASL;
  • Compelled telecom service providers to implement network-level call blocking, by December 19, 2019, to prevent demonstrably illegitimate caller identification (telephone numbers that do not conform with established numbering) from reaching Canadians;
  • Supported the development and implementation of additional technical solutions to restore trust in caller ID information. For example, the CRTC Interconnection Steering Committee (CISC) Network Working Group examined and reported on measures that could be implemented to reduce caller identification spoofingEndnote xxvFootnote 3 and to determine the origins of nuisance calls;
  • Entered into an undertaking with Northwestel Inc.Endnote xxvi for the investment of $5 million in new and unplanned network infrastructure upgrades following the determination of Northwestel’s contravention of s. 25(1) of the Telecommunications Act.
Results achieved
Departmental results Performance indicators Target Date to achieve target 2018–19 Actual results 2017–18 Actual results 2016–17 Actual results
Canadian content is created Total investment in Canadian television programming production Between $4.0 and $4.5B March 2019 $4.21B Not availableFootnote 4 Not availableNote de bas de page 4
Canadians are connected to world-class communications services % of households that have access to fixed broadband Internet access servicesFootnote 5 At least 90% December 2021 85.7%Footnote 6 84.1% Not available
100% December 2036Footnote 7
% of households that have access to the latest generally deployed mobile wireless technologyFootnote 8 100% December 2026 99.2% 99% 98.2%
% of total fixed broadband subscriptions that are high capacity network connectionsFootnote 9 compared to the OECD average At least a 7.9% point leadFootnote 10 December 2019 7.6% point leadFootnote 11 Not available Not available
Canadians are protected within the communications system % of organizations that remain compliant within 12 months after compliance / enforcement action is taken on unsolicited commercial communications At least 80% March 2019 100% 100% 100%
% of broadcasters and wireless service providers participating in public alerting system At least 90% March 2019 83.4%Footnote 12 Not available Not available
% of facilities-based telecommunications service providers in compliance with 911 requirements 100% March 2019 100% 100% 100%
Proceedings related to the regulation of the communications system are efficient and fair % of decisions on Part 1 applications issued within four months of the close of recordFootnote 13 At least 75% March 2019 81% 74% 73%
Number of decisions overturned on judicial appeal related to procedural fairness 0 March 2019 0 Not available Not available

Note: Some data in the table above are not available because the departmental result indicators are new and the CRTC started reporting data on these indicators in this report.

Budgetary financial resources (dollars)
2018–19 Main Estimates 2018–19 Planned spending 2018–19 Total authorities available for use 2018–19 Actual spending (authorities used) 2018–19 Difference (Actual spending minus Planned spending)
Gross expenditures 46,353,441 46,353,441 50,093,596 46,767,108 413,667
Revenues netted against expenditures 37,191,213 37,191,213 39,119,875 38,677,823 1,486,610
Net expenditures 9,162,228 9,162,228 10,973,721 8,089,285 -1,072,943
Human resources (full-time equivalents)
2018–19 Planned full-time equivalents 2018–19 Actual full-time equivalents 2018–19 Difference (Actual full-time equivalents minus Planned full-time equivalents)
330 330 0

Financial, human resources and performance information for the CRTC’s Program Inventory is available in the GC InfoBaseEndnote xxvii.

Internal Services

Description

Internal Services are those groups of related activities and resources that the federal government considers to be services in support of Programs and/or required to meet corporate obligations of an organization. Internal Services refers to the activities and resources of the 10 distinct service categories that support Program delivery in the organization, regardless of the Internal Services delivery model in a department. The 10 service categories are:

  • Acquisition Management Services
  • Communications Services
  • Financial Management Services
  • Human Resources Management Services
  • Information Management Services
  • Information Technology Services
  • Legal Services
  • Materiel Management Services
  • Management and Oversight Services
  • Real Property Management Services

Results

In fulfilment of Departmental Plan 2018-19 commitments, the CRTC:

  • Conducted extensive consultations with sectors to determine their human resources needs (staffing and recruitment, learning and development, official languages, etc.). This led to the development of a comprehensive, three-year human resources plan that will be adjusted annually.
  • Undertook a number of initiatives to help build a healthy, diverse and inclusive workplace. These included learning opportunities and documentary screenings touching on Racism, Inclusion, LGBTQ+, Gender, as well as Indigenous rights, history and language. Champions were nominated for Inclusion and Diversity, for Gender Based Analysis Plus and Status of Women, and for Indigenous issues/Reconciliation to promote greater understanding through education and communication, to set objectives and to dedicate energy and effort to achieving them.
  • Postponed the onboarding to the Government of Canada Financial and Materiel Management (GCFM) solution to April 1, 2021, to align with departmental priorities; the CRTC is actively preparing for the project and has hired an employee to assist with its development.
Budgetary financial resources (dollars)
2018–19 Main Estimates 2018–19 Planned spending 2018–19 Total authorities available for use 2018–19 Actual spending (authorities used) 2018–19 Difference (Actual spending minus Planned spending)
Gross expenditures 14,659,680 14,659,680 15,710,244 14,636,102 -23,578
Revenues netted against expenditures 12,258,261 12,258,261 12,607,929 11,644,943 -613,318
Net expenditures 2,401,419 2,401,419 3,102,315 2,991,159 589,740

The table above shows that the CRTC’s gross expenditures are slightly lower than planned spending for 2018-19, as well as a variance in the use of the sources of funding (revenues vs. appropriation). Net expenditures indicate only what was spent on activities funded by appropriation.

Human resources (full-time equivalents)
2018–19 Planned full-time equivalents 2018–19 Actual full-time equivalents 2018–19 Difference (Actual full-time equivalents minus Planned full-time equivalents)
133 124 -9

The decrease in the number of full-time equivalents (FTEs) had a minimal impact on the CRTC’s gross expenditures as it was offset by salary increases resulting from the ratification of collective agreements in 2018-19. These incremental expenditures were not reflected in the 2018-19 planned spending.

Analysis of trends in spending and human resources

Actual expenditures

Departmental spending trend graph

The graph below illustrates the CRTC’s spending trend over a six-year period.

This table presented provides the total spending trends (i.e. actual and planned spending) for fiscal years 2016-17 to 2021-22
Table version
2016–17 2017–18 2018–19 2019–20 2020–21 2021–22
Statutory ($) 6,233,025 6,234,218 6,263,174 8,074,981 7,745,343 7,733,140
Voted and Vote-netted revenue ($) 52,843,609 57,370,528 55,140,036 66,064,219 61,658,088 61,555,332
Total ($) 59,076,634 63,604,746 61,403,210 74,139,200 69,403,431 69,288,472

Total spending pertains to expenditures incurred by the CRTC in relation to all funding authorities approved during the fiscal year. Funding authorities include all parliamentary appropriations and revenue sources: Main Estimates, Supplementary Estimates, Treasury Board Vote transfers (including the operating budget carry forward), and revenues from broadcasting licence fees (Part I), telecommunications fees and unsolicited telecommunications fees.

For fiscal years 2017-18 to 2018-19, actual spending represents the actual expenditures as reported in the Public Accounts of Canada. For the period from 2019-20 to 2021-22, the planned spending reflects approved funding to support CRTC’s programs, which includes the implementation and the operationalization of the project management function of the Broadband Fund, starting in 2019-20.

Budgetary performance summary for Core Responsibilities and Internal Services (dollars)
Core Responsibilities and Internal Services 2018–19 Main Estimates 2018–19 Planned spending 2019–20 Planned spending 2020–21 Planned spending 2018–19 Total authorities available for use 2018–19 Actual spending (authorities used) (Note 1) 2017–18 Actual spending (authorities used) (Note 1) 2016–17 Actual spending (authorities used) (Note1)
Regulate and Supervise Canada’s Communications System 46,353,441 46,353,441 57,103,290 53,043,672 50,093,596 46,767,108 47,332,930 44,236,441
Subtotal 46,353,441 46,353,441 57,103,290 53,043,672 50,093,596 46,767,108 47,332,930 44,236,441
Internal Services 14,659,680 14,659,680 17,035,910 16,359,759 15,710,244 14,636,102 16,271,816 14,840,193
Total gross expenditures 61,013,121 61,013,121 74,139,200 69,403,431 65,803,840 61,403,210 63,604,746 59,076,634
Revenues netted against expenditures 49,449,474 49,449,474 61,291,806 56,885,990 51,727,804 50,322,766 51,560,113 47,685,088
Total net expenditures 11,563,647 11,563,647 12,847,394 12,517,441 14,076,036 11,080,444 12,044,633 11,391,546

Note 1: Actual spending reflects gross expenditures, which include respendable revenues.

For fiscal years 2016-17 to 2018-19, actual spending represents the actual expenditures as reported in the Public Accounts of Canada.

The decrease in actual spending between 2017-18 and 2018-19 is attributable to a decrease in salary expenses and to lower investments in IT equipment.

The planned spending for fiscal years 2019-20 to 2020-21 corresponds to the planned spending level approved in the Main Estimates. Other items such as salary adjustments for new collective agreements and carry-forward adjustments are unknown at this time. Therefore, none of these adjustments are reflected. The planned spending for 2019-20 and 2020-21 is higher than for 2018-19 because, beginning in 2019-20, it will include the implementation and the operationalization of the project management function of the Broadband Fund. However, due to the progressive implementation of this new activity, the CRTC will be spending less than its overall authorities in 2019-20.

2018–19 Budgetary actual gross spending summary (dollars)
Core Responsibilities and Internal Services 2018–19 Actual gross spending 2018–19 Actual gross spending for specified purpose accounts 2018–19 Actual revenues netted against expenditures 2018–19 Actual net spending (authorities used)
Regulate and Supervise Canada’s Communications System 46,767,108 0 38,677,823 8,089,285
Subtotal 46,767,108 0 38,677,823 8,089,285
Internal Services 14,636,102 0 11,644,943 2,991,159
Total 61,403,210 0 50,322,766 11,080,444

CRTC’s revenues come from fees recovered pursuant to fee regulations established under the authority of the Broadcasting Act and the Telecommunications Act. These fees and the associated regulations are as follows:

Actual human resources

Human resources summary for Core Responsibilities and Internal Services (full-time equivalents)
Core Responsibilities and Internal Services 2016–17 Actual full-time equivalents 2017–18 Actual full-time equivalents 2018–19 Planned full-time equivalents 2018–19 Actual full-time equivalents 2019–20 Planned full-time equivalents 2020–21 Planned full-time equivalents
Regulate and Supervise Canada’s Communications System 331 320 330 330 389 392
Subtotal 331 320 330 330 389 392
Internal Services 129 129 133 124 138 138
Total 460 449 463 454 527 530

The increase in full-time equivalents between fiscal years 2017-18 and 2018-19 is attributable to the ramp up of the project management function of the Broadband Fund. The number of full-time equivalents is expected to continue to increase in 2019-20 and into 2020-21, but it will then stabilize as the project management function of the Broadband Fund is fully implemented and operationalized.

Expenditures by vote

For information on the CRTC’s organizational voted and statutory expenditures, consult the Public Accounts of Canada 2018–2019Endnote xxxi.

Government of Canada spending and activities

Information on the alignment of the CRTC’s spending with the Government of Canada’s spending and activities is available in the GC InfoBaseEndnote xxxii.

Financial statements and financial statements highlights

Financial statements

The CRTC’s financial statements (unaudited) for the year ended March 31, 2019, are available on the departmental websiteEndnote xxxiii.

Financial statements highlights

Condensed Statement of Operations (unaudited) for the year ended March 31, 2019 (dollars)
Financial information 2018–19 Planned results 2018–19 Actual results 2017–18 Actual results Difference (2018–19 Actual results minus 2018–19 Planned results) Difference (2018–19 Actual results minus 2017–18 Actual results)
Total expenses 68,812,000 68,612,000 68,970,000 -200,000 -358,000
Total revenues 49,449,000 50,323,000 51,560,000 874,000 -1,237,000
Net cost of operations before government funding and transfers 19,363,000 18,289,000 17,410,000 -1,074,000 879,000

Note: These figures are net departmental revenues and do not include the revenues collected on behalf of the Government of Canada, which totalled $127.1 million for 2018–19.

Note: The CRTC’s Future-Oriented Statement of Operations (unaudited) for the year ended March 31, 2020, is available on the departmental websiteEndnote xxxiv.

Revenues

Revenues collected in 2018-19 totalled $177.4 million ($127.1 million mainly from Part II broadcasting licence fees + $50.3 million from regulatory fees), a net increase of $6.5 million when compared to the total revenues collected in 2017-18. The increase is mainly attributable to an increase in regulatory fees and Part II broadcasting licence fees.

Expenses

Expenses in 2018-19 totalled $68.6 million, a decrease of $0.4 million when compared to 2017-18 total expenses. The decrease is mainly attributable to a decrease in salary expenses.

Condensed Statement of Financial Position (unaudited) as of March 31, 2019 (dollars)
Financial Information 2018–19 2017–18 Difference (2018–19 minus 2017–18)
Total net liabilities 12,072,000 11,146,000 926,000
Total net financial assets 7,807,000 7,298,000 509,000
Departmental net debt 4,265,000 3,848,000 417,000
Total non-financial assets 3,795,000 4,297,000 -502,000
Departmental net financial position -470,000 449,000 -919,000

Assets

Assets in 2018-19 totalled $11.6 million, which remained constant when compared to 2017-18 total assets.

Liabilities

Liabilities in 2018-19 totalled $12.0 million, a net increase of $0.9 million when compared to 2017-18 total liabilities. The increase is mainly attributable to an increase in accrued liabilities.

Supplementary information

Corporate information

Organizational profile

Appropriate minister: The Honourable Pablo Rodriguez, P.C., M.P., Minister of Canadian Heritage and Multiculturalism

Institutional head: Ian Scott, Chairperson and Chief Executive Officer

Ministerial portfolio: Canadian Heritage

Enabling instruments:

Year of incorporation / commencement: 1968

Raison d’être, mandate and role: who we are and what we do

“Raison d’être, mandate and role: who we are and what we do” is available on the CRTC’s websiteEndnote xli.

Operating context and key risks

Information on operating context and key risks is available on the CRTC’s websiteEndnote xlii.

Reporting Framework

The CRTC’s Departmental Results Framework and Program Inventory of record for 2018–19 are shown below.

Graphical presentation of Departmental Results Framework and Program Inventory
Departmental Results Framework Regulate and Supervise Canada’s Communications System Internal Services
Canadian content is created Total investment in Canadian television programming production
Canadians are connected to world-class communications services % of households that have access to fixed broadband Internet access services
% of households that have access to the latest generally deployed mobile wireless technology
% of total fixed broadband subscriptions that are high capacity network connections compared to the OECD average
Canadians are protected within the communications system % of organizations that remain compliant within 12 months after compliance / enforcement action is taken on unsolicited commercial communications
% of broadcasters and wireless service providers participating in public alerting system
% of facilities-based telecommunications service providers in compliance with 911 requirements
Proceedings related to the regulation of the communications system are efficient and fair % of decisions on Part 1 Applications issued within four months of the close of record
Number of decisions overturned on judicial appeal related to procedural fairness
Program Inventory Support for Canadian content creation
Connection to the communications system
Protection within the communications system

Supporting information on the Program Inventory

Financial, human resources and performance information for the CRTC’s Program Inventory is available in the GC InfoBaseEndnote xliii.

Supplementary information tables

The following supplementary information tables are available on the CRTC’s website:Endnote xliv

Federal tax expenditures

The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax ExpendituresEndnote xlvii. This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs. The tax measures presented in this report are the responsibility of the Minister of Finance.

Organizational contact information

CRTC Central Office
Les Terrasses de la Chaudière
Central Building
1 Promenade du Portage
Gatineau, Quebec J8X 4B1

or

Ottawa, Ontario K1A 0N2

CRTC telephone numbers

In Canada:
Toll-free: 1-877-249-CRTC (2782)
Toll-free TTY line: 1-877-909-CRTC (2782)

Outside Canada:
819-997-0313
TTY line: 819-994-0423

Fax: 819-994-0218

Website: http://www.crtc.gc.ca

Appendix: definitions

appropriation (crédit)
Any authority of Parliament to pay money out of the Consolidated Revenue Fund.
budgetary expenditures (dépenses budgétaires)
Operating and capital expenditures; transfer payments to other levels of government, organizations or individuals; and payments to Crown corporations.
Core Responsibility (responsabilité essentielle)
An enduring function or role performed by a department. The intentions of the department with respect to a Core Responsibility are reflected in one or more related Departmental Results that the department seeks to contribute to or influence.
Departmental Plan (plan ministériel)
A report on the plans and expected performance of an appropriated department over a three-year period. Departmental Plans are tabled in Parliament each spring.
Departmental Result (résultat ministériel)
A Departmental Result represents the change or changes that the department seeks to influence. A Departmental Result is often outside departments’ immediate control, but it should be influenced by program-level outcomes.
Departmental Result Indicator (indicateur de résultat ministériel)
A factor or variable that provides a valid and reliable means to measure or describe progress on a Departmental Result.
Departmental Results Framework (cadre ministériel des résultats)
Consists of the department’s Core Responsibilities, Departmental Results and Departmental Result Indicators.
Departmental Results Report (rapport sur les résultats ministériels)
A report on an appropriated department’s actual accomplishments against the plans, priorities and expected results set out in the corresponding Departmental Plan.
experimentation (expérimentation)
Activities that seek to explore, test and compare the effects and impacts of policies, interventions and approaches, to inform evidence-based decision-making, by learning what works and what does not.
full-time equivalent (équivalent temps plein)
A measure of the extent to which an employee represents a full person-year charge against a departmental budget. Full-time equivalents are calculated as a ratio of assigned hours of work to scheduled hours of work. Scheduled hours of work are set out in collective agreements.
gender-based analysis plus (GBA+) (analyse comparative entre les sexes plus [ACS+])
An analytical process used to help identify the potential impacts of policies, Programs and services on diverse groups of women, men and gender differences. We all have multiple identity factors that intersect to make us who we are; GBA+ considers many other identity factors, such as race, ethnicity, religion, age, and mental or physical disability.
government-wide priorities (priorités pangouvernementales)
For the purpose of the 2018–19 Departmental Results Report, those high-level themes outlining the government’s agenda in the 2015 Speech from the Throne, namely: Growth for the Middle Class; Open and Transparent Government;  A Clean Environment and a Strong Economy; Diversity is Canada’s Strength; and Security and Opportunity.
horizontal initiative (initiative horizontale)
An initiative where two or more departments are given funding to pursue a shared outcome, often linked to a government priority.
non-budgetary expenditures (dépenses non budgétaires)
Net outlays and receipts related to loans, investments and advances, which change the composition of the financial assets of the Government of Canada.
performance (rendement)
What an organization did with its resources to achieve its results, how well those results compare to what the organization intended to achieve, and how well lessons learned have been identified.
performance indicator (indicateur de rendement)
A qualitative or quantitative means of measuring an output or outcome, with the intention of gauging the performance of an organization, program, policy or initiative respecting expected results.
performance reporting (production de rapports sur le rendement)
The process of communicating evidence-based performance information. Performance reporting supports decision making, accountability and transparency.
plan (plan)
The articulation of strategic choices, which provides information on how an organization intends to achieve its priorities and associated results. Generally a plan will explain the logic behind the strategies chosen and tend to focus on actions that lead up to the expected result.
planned spending (dépenses prévues)

For Departmental Plans and Departmental Results Reports, planned spending refers to those amounts presented in Main Estimates.

A department is expected to be aware of the authorities that it has sought and received. The determination of planned spending is a departmental responsibility, and departments must be able to defend the expenditure and accrual numbers presented in their Departmental Plans and Departmental Results Reports.

priority (priorité)
A plan or project that an organization has chosen to focus and report on during the planning period. Priorities represent the things that are most important or what must be done first to support the achievement of the desired Strategic Outcome(s) or Departmental Results.
program (programme)
Individual or groups of services, activities or combinations thereof that are managed together within the department and focus on a specific set of outputs, outcomes or service levels.
result (résultat)
An external consequence attributed, in part, to an organization, policy, program or initiative. Results are not within the control of a single organization, policy, program or initiative; instead they are within the area of the organization’s influence.
statutory expenditures (dépenses législatives)
Expenditures that Parliament has approved through legislation other than appropriation acts. The legislation sets out the purpose of the expenditures and the terms and conditions under which they may be made.
Strategic Outcome (résultat stratégique)
A long-term and enduring benefit to Canadians that is linked to the organization’s mandate, vision and core functions.
target (cible)
A measurable performance or success level that an organization, program or initiative plans to achieve within a specified time period. Targets can be either quantitative or qualitative.
voted expenditures (dépenses votées)
Expenditures that Parliament approves annually through an Appropriation Act. The Vote wording becomes the governing conditions under which these expenditures may be made.
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