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Business Process Working Group: Customer Transfer Processes

Tasks

  • BPTF001.DOC - 36KB - Authorization and Dispute Procedures for Customer Transfers Between LECs - Completed - Revised 1999/05/18
  • BPTF004.DOC - 30KB - Under the existing NANC NPAC-SMS Specifications there are a number of different types of conflicts that can be initiated by the current LEC to block the initial attempt to port a WTN. This TIF will define under what circumstances a current LEC can initiate the various conflict types, and how conflicts will be resolved. Revised 1999/04/22 - Completed
  • BPTF0005.doc - 50KB - Appointment of an Independent Dispute Arbitrator. TIF reviewed at CISC and it was determined that there is no need for an Arbitrator at this time. CLOSED November 29, 2002.
  • BPTF007.doc - 38KB - Work in conjunction with the Network Operations SWG, as part of a joint OBSWG/NOSWG task force, to identify the standard service intervals to completely order an interconnection circuit from initiation to circuit acceptance. This will include intervals for escalation and expedite requests. Activities transferred to BPTF0011 - CLOSED Jan. 26, 1999
  • BPTF011.doc - 126KB - Service Intervals. Decision CRTC 2002-14 established definitive timelines for ILECs to provide CLECs unbundled loops. C-LOG Bulletin 051-009 issued to document and publicize industry agreement on procedures for confirmation of LSRs with 2-day intervals, service intervals for porting associated with loop migration, and loop make-up requests. Consensus Report BPRE011a on the format and content of the loop forecast approved Dec. 2002. C-LOG Section 11 on Service Intervals (BPRE0011b) approved April 2005. COMPLETE 24 March 2005.
  • BPTF0016.doc - 116KB - Data Elements for Equipment Records. COMPLETE June 15, 2001.
  • BPTF0026.doc - 51KB - Letter(s) of Agency/Authorization (General). CLOSED June 16, 2003.
  • BPRE026a - No report submitted as TIF 26 closed with no activity.
  • BPTF0030.doc - 119KB - Quality of Service Indicators - Final Review of Performance Standards. Non-consensus Report issued December 2, 2002. Revised December 2, 2002. In Telecom Decision 2003-72 the Commission addressed all of the outstanding Q of S issues. CLOSED 30 October 2003
  • BPTF0033.doc - 147KB - Update of Local Competition Billing and Collection Services Agreement and Technical Guideline. Revised Technical Guideline, Version 1.2 approved October 7, 2002. Agreement update complete- Non-Consensus Report submitted to the Commission (June 4, 2004) for approval and further direction. Revised November 17, 2005.
  • BPTF0034.doc - 35KB - C-LOG Password Guidelines. In response to Telecom Decision CRTC 2002-42 guidelines have been established for the use of passwords on LSRs. COMPLETE October 8, 2002.
  • BPTF0040.doc - 89KB - Quality of Service Indicators related to Decision 2002-34. BPWG is addressing Q of S for CDNA. Non-consensus Report issued May 5, 2003. Revised May 5, 2003. In Telecom Decision 2003-72 the Commission addressed all of the outstanding Q of S issues. CLOSED Oct. 30, 2003
  • BPTF0041.doc - 185KB - Electronic File Transfer Service Replacement. Consensus Report (BPRE041a) approved, Decision CRTC 2004-60. Industry notification letter issued October 27, 2004. Technical standards and CDIG V3.0 completed. Sunset date for Large File Transfer (BGS Mailbox) is April 1, 2006. Industry notification reminder issued December 13, 2005. ASn implementation completed on schedule. Intreim version of CDIG Version 3 finalised (BPRE041b). Revised May 3, 2006.
  • BPTF0044.doc - 404KB - Canadian Local Ordering Guidelines (C-LOG Version 5.2). All open items transferred to TIF 65. Completed November 15, 2006.
  • BPTF0045.doc - 131KB - Unbundled Loops - Installation, Testing and Maintenance Guidelines - Version 4.0. Revised June 13, 2005.
  • BPTF0048.doc - 28KB - Sharing of Customer Credit Information. Consensus Report (BPRE048a) submitted to Commission. Revised June 7, 2004.
  • BPTF0051.doc - 81KB - Update MALI, CLEC-IXC Agreements and associated Process Maps to expand the methods of customer authorization per Telecom Decision CRTC 2005-15. COMPLETE December 8, 2005
  • BPTF0052.doc - 72KB - Privacy Safeguard issues with the Implementation of VoIP Technologies. Interim Report re Technical Issues BPRE052a dated Nov. 1/05 referred to NTWG. Revised October 31, 2005
  • BPTF0053.doc - 115KB - OSWG Process Impacts. Revised June 5, 2006
  • BPTF0054.doc - 141KB - Installation, Testing and Maintenance Guidelines for Unbundled Loops and Standalone Number Portability - Version 5.0. Consensus Report BPRE054a submitted to Commission on June 9, 2006. ITMG Version 5.0 approved per Telecom Decision CRTC 2006-43. Completed June 9, 2006.
  • BPTF0055.doc - 72KB - Standalone Local Number Porting Process Review. Closed May 3, 2006.
  • BPTF0056.doc - 655KB - Canadian Local Ordering Guidelines (C-LOG Version 6.0) - Work to address System related changes identified since version 5.0, OSWG impacts and WNP roll-out impacts. The BPWG issued a series of five reports (BPRE056a,b,c,d,e) which were approved in Telecom Decisions CRTC 2006-29, 2007-62, 2007-121 and 2008-61. C-LOG V6.0 was successfully implemented over the weekend of July 13/14, 2008. COMPLETE 17 October 2008.
  • BPTF0058.doc - 48KB - Update PIC CARE Record Definition. Updated July 19, 2006
  • BPTF0059.doc - 100KB - MALI and LEC IXC Agreements. Updated July 17, 2006
  • BPTF0060.doc- 84KB - WNP Impacts on BPWG processes and Documents. Updated November 3, 2006
  • BPTF0061.doc - 172KB - Installation, Testing and Maintenance Guidelines for Unbundled Loops and Number Portability - Version 6.0. Consensus report BPRE061a submitted to CISC March 2, 2007. Further ITMG work will be covered in BPTF0066. Closed March 2, 2007.
  • BPTF0062.doc - 370KB - Shared NXX Process for Wireless Number Portability. Reports (BPRE062a and BPRE062b)submitted to the Commission for Approval. Updated October 26, 2006
  • BPTF0063.doc - 96KB - Billing and Collection for 900 service. Report (BPRE063a) submitted to the Commission for approval. Updated September 19, 2006.
  • BPTF0064.doc - 93KB- Revise Business Rules for QoS per Telecom Decision 2006-59. Updated October 10, 2006.
  • BPTF0065.doc - 117KB - Canadian Local Ordering Guidelines (C-LOG Version 5.3) - Work in Progress. Revised 7 September 2007.
  • BPTF0066.doc - 104KB - Installation, Testing and Maintenance Guidelines for Unbundled Loops and Number Portability - Version 7.0 - Work in Progress. Revised July 30, 2007.
  • BPTF0067.doc - 102 KB - On-boarding of New Trading Partners. Guidelines / Task Lists for new LEC and WSP entrants. Revised July 24, 2007
  • BPTF0069.doc - 142 KB - Installation, Testing and Maintenance Guidelines for Unbundled Loops and Number Portability - enhance Version 7.0. Work in Progress. Revised 23 October 2008.
  • BPTF0071.doc - 127 KB - Canadian Local Ordering Guidelines (C-LOG Version 6.1). Report (BPRE071a) Exchange of LSR/LSC Data with AS2 approved, Telecom Decision CRTC 2010-118. Report BPRE071c) Manual ERs for Resale Customers approved - Telecom Decision CRTC 2010-150. Report (BPRE071e) Electronic Exchange of LSRs approved - Telecom Decision CRTC 2010-520. Report (BPRE071f) re CQoS Indicators AS2 approved, Telecom Decision CRTC 2010-723. Report (BPRE071g) Express Consent for Manual Equipment Records approved, Telecom Decision CRTC 2011-472. Revised 23 May 2012.
  • BPTF0076.doc - 37 KB - Review of Customer Transfser Process Maps. Report (BPRE076a) Customer Transfer Process Maps v8.0 approved, Telecom Decision CRTC 2011-472. Revised 20 September 2012.
  • BPRE076a.doc - 150 ko - bpcmpt80.zip - 150 ko - Customer Transfer Process Maps Version 8.0 - 16 June 2011
  • BPTF0079.doc - 79 KB - LSR Rejections. Report (BPRE079a) LSR Rejections approved - Telecom Decision CRTC 2010-680. Report (BPRE079b) Reduction of LSR Rejections approved - CISC 10 Dec. 2010. Status Report (BPRE079c) approved - CISC 28 Mar. 2011. Status Report (BPRE079d) approved - CISC 15 July 2011. Status Report (BPRE079f) approved - CISC 18 November 2011. Report (BPRE079e) Reduction of LSR Rejections - Use of EAN/EATN field approved, Telecom Decision CRTC 2012-107. COMPLETE 16 March 2012.
  • BPTF0080.doc - 85 KB - Installation, Testing and Maintenance Guidelines for Unbundled Loops and Number Portability. Report (BPRE080a). COMPLETE 29 April 2011.
  • BPTF0081.doc - 44KB - Contact and Escalation List. Report (BPRE081a) Contact and Escallation Lists (BPGLCEL10) approved, Telecom Decision CRTC 2011-472. COMPLETE 29 April 2011.
  • BPTF0082.doc - 83 KB - Series of Resellers. Revised 24 May 2012.
  • BPTF0083.doc - 68 KB - Customer Transfer Process - re cancellation of TV/Internet. Report (BPRE083a) Customer Transfre Process - cancellation submitted to the Commission for approval. Non-consensus Report (BPRE083b) Implementation Date for Customer Transfer Process submitted to the Commission for approval. Revised 16 November 2012.
  • BPTF0084.doc - 40 KB - LSR Rejection Charges - Dispute and Audit. Revised 13 March 2012.
  • BPTF0085.doc - 47 KB - CSG Related Documentation and Agreement Updates. Report (BPRE085a) Carrier Services Group (CSG) Related Documentation and Agreement

Contributions

  • BPCO002a.doc - Word 6.0 - 27KB - Call-Net/MetroNet - Proposed Consensus Statement - Dispute Cost Categories (re: BPTF001) - February 9, 1999
  • BPCO003a.doc - Word 6.0 - 19KB - MetroNet - Dispute Cost Categories: Proposal for Determining Charges for Unauthorized Customer Transfers (re: BPTF001) - February 17, 1999
  • BPCO08A.DOC -13KB - Microcell - Charge for Unauthorized Customer Transfers where the "Previous LEC" is a Wireless LEC - 1999/04/08
  • BPCO011A.DOC - 12KB - Microcell - Customer Migration, 9-1-1 Subprocess Flow - May 20, 1999
  • BPCO014A.DOC - 13KB - Optel - "TIF proposal for Customer Transfers and Account Status"
  • BPCO016a.doc - 15KB - EastLink - New TIF proposal - Define Minimum Data Elements on Customer Service Record. 8 March 2000.
  • BPCO044a.doc - 33KB - Call-Net - Modification to Partial Migration Guidelines - October 1, 2002.
  • BPCO044b.doc - 103KB - Call-Net - Modification to Partial Migration Guidelines - December 10, 2002.
  • BPCO056a.doc - 51KB - Proposal for Improving Loop Provisioning Process - February 16, 2004.
  • BPCO056b.doc - 23KB - Additional ILEC Tasks - CRTC 2004-4 - February 13, 2004.
  • BPCO056c.doc - 79KB - Follow-up to Decision 2004-4 - February 16, 2004.
  • BPCO057a.doc - 86KB - Proposal to Permit the Sharing of Customer Credit Information among Canadian Carriers - February 4, 2004.
  • BPCO057b.doc - 53KB - The Mechanics of the Sharing of Customer Credit Information among Canadian Carriers - February 4, 2004.
  • BPCO059a.doc - 36KB - Proposal for Consumer Education Web Site - March 19, 2004.
  • BPCO059b.doc - 39KB - Proposal for Consumer Education Web Site - April 2, 2004.
  • BPCO059c.doc - 52KB - Proposal for Consumer Education Web Site - April 14, 2004.
  • BPCO0109b.doc - 102KB - Reduction of LSR Rejections - 10 February 2010
  • BPCO0109c.doc - 101KB - Reduction of LSR Rejections - 9 February 2010
  • BPCO0109d.doc - 80KB - Reduction of LSR Rejections - 4 February 2010
  • BPCO0109e.doc - 79KB - LSR Rejection Statistics - 4 February 2010
  • BPCO0109f.doc - 66KB - Reduction of LSR Rejections - 4 February 2010
  • BPCO0109g.doc - 75KB - Reduction of LSR Rejections - 4 February 2010
  • BPCO0109h.doc - 124KB - Reduction of LSR Rejections - 9 Feruary 2010
  • BPCO0109i.doc - 59KB -Reduction of LSR Rejections - 17 February 2010
  • BPCO0109j.doc- 80KB - LSR Reject Statistics - 16 February 2010
  • BPCO0109k.doc - 95KB - LSR Reject Statistics - 17 February 2010
  • BPCO0109l.doc - 141KB - Comments re Draft Report on LSR Rejects - 9 March 2010

Disputes

None

Reports

  • BPRE001a.DOC - 92KB - Consensus Reports - Authorization and Dispute Procedure s for Customer Transfers between LECS - 1999/04/26
  • BPRE001B.DOC - 94KB - Consensus Reports - Authorization and Dispute Procedure s for Customer Transfers between LECS - 1999/05/18
  • BPRE004a.DOC - 34KB - Consensus Reports - Valid LNP Conflicts and LNP Conflict Resolution Process - 1999/04/22
  • BPRE011b.doc - 247KB - Service Intervals - March 25, 2005.
  • BPRE016a.doc - 111KB - Data Elements for Customer Equipment Records - Dated June 15, 2001.
  • BPRE021a.doc - 39KB - Canadian Local Ordering Guidelines (C-LOG) - version 5.1 - Dated February 23, 2001.
  • BPRE053c.doc - 215KB - BPGLOSMG12.doc - 731 KB - CLEC Access to ILEC Operational Support Systems (OSSs) OSS Management Guidelines Version 1.2 - 19 November 2009
  • BPRE056d.doc - 476 KB - CLOG V6 to be implemented via a “flash cut” on the weekend of 12-13 July 2008 (revised date) - October 15, 2007.
  • BPRE071a.doc - 219 KB - Minimum Requirements for the Exchange of LSR and LSC Data - 17 July 2009.
  • BPRE076a.doc - 150KB - Customer Transfer Process Maps Version 8.0 - 16 June 2011
  • BPRE079d.doc - 244KB - Reduction of LSR Rejections - 17 June 2011
  • BPRE079e.doc - 115KB - Reduction of LSR Rejections - Use of EAN/EATN Field - 7 November 2011
  • BPRE083a.doc - 103KB - Customer Transfer Process - Disconnects - 21 June 2012.

Decisions

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