2007-08-22 - #: 8665-C12-200711748 - Public Notice 2007-16 - Proceeding to consider the organization and mandate of the Commissioner for Complaints for Telecommunications Services

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• Public Notice - Schedule
• List of Related Documents

Public Notice 2007-16 Schedule

List of Related Documents

Section 1 - Commission Documents
a) Public Notices, Decisions, etc.
b) List of Interested Parties
c) Correspondence to Parties

Section 2 - Documents from Bell Aliant, Bell Canada, MTS Allstream, Rogers, SaskTel, TCC, Vidéotron, Virgin Mobile and Vonage
a) Correspondence to the Commission
    - Proposal
b) Comments
c) Reply comments

Section 4 - Documents from parties
a) Correspondence to the Commission
b) Comments
c) Reply comments

Section 6 - Exhibits and responses to undertakings posed at the public hearing

Section 7 - Transcript

Section 8 - Miscellaneous Documents
a) Costs
b) Others

Section 1a) Public Notices, Decisions, etc.

2008-05-30 - Telecom Costs Order CRTC 2008-5 Determination of costs award with respect to the participation of the Canadian Internet Policy and Public Interest Clinic in the Telecom Public Notice CRTC 2007-16 proceeding
Reference: 8665-C12-200711748 and 4754-308

2008-05-30 - Telecom Costs Order CRTC 2008-6 Determination of costs award with respect to the participation of l'Union des consommateurs in the Telecom Public Notice 2007-16 proceeding
Reference: 8665-C12-200711748 and 4754-309

2008-05-30 - Telecom Costs Order CRTC 2008-7 Determination of costs award with respect to the participation of the Public Interest Advocacy Centre in the Telecom Public Notice 2007-16 proceeding
Reference: 8665-C12-200711748 and 4754-311

2008-05-30 - Telecom Costs Order CRTC 2008-8 Determination of costs award with respect to the participation of ARCH Disability Law Centre in the Telecom Public Notice 2007-16 proceeding
Reference: 8665-C12-200711748 and 4754-312

2008-05-30 - Telecom Costs Order CRTC 2008-9 Determination of costs award with respect to the participation of the Canadian Association of the Deaf in the Telecom Public Notice 2007-16 proceeding
Reference: 8665-C12-200711748 and 4754-314

2007-12-20 - Telecom Decision CRTC 2007-130 The Commission approves, subject to certain conditions being met, the structure and mandate of the Commissioner for Complaints for Telecommunications Services Inc., a telecommunications consumer agency established by telecommunications service providers. Reference: 8665-C12-200711748.

Section 1c) Correspondence to Parties

2007-11-08 - Commission Letter - English Version Only - "Hard Copy Document"
Description: Letter addressed to Interested Parties to PN 2007-16 - Re: Proceeding to consider the organization and mandate of the Commissioner for Complaints for Telecommunications Services - Public Consultation

2007-10-26 - Commission Letter
Description: Letter addressed to Interested Parties in PN 2007-16 - Re: Organization and conduct of the public consultation for Public Notice 2007-16

2007-10-23 - Commission Letter - English Version Only - "Hard Copy Document"
Description: Letter addressed to Interested Parties in PN 2007-16 - Re: ARCH's request to modify the process initiated by Public Notice CRTC 2007-16

2007-10-17 - Commission Letter
Description: Letter addressed to Interested Parties List to PN 2007-16 - Re: Proceeding to consider the organization and mandate of the Commissioner for Complaints for Telecommunications Services - Public Consultation

Section 2a) Correspondence to the Commission

2007-11-16 - Bell Aliant Regional Communications, Bell Canada, Bragg Communications, Cogeco Cable, MTS, Quebecor, Rogers, Saskatchewan, TELUS, Virgin Mobile, Vonage Canada (the Members)
Description: Bell Aliant Regional Communications LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc. (on behalf of Vid é otron Ltd.), Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Virgin Mobile Canada, and Vonage Canada Corporation (collectively, the Members) submit this letter in response to the Consumer Groups' letter of 15 November 2007.
Document: 831388.zip - 120KB

2007-11-13 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description:  In order to provide the Commission and the parties to the above-noted proceeding with the most up-to-date information regarding the Commissioner for Complaints for Telecommunications Services (CCTS), Bell Aliant Regional Communications LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc. (on behalf of Vid é otron Ltd.), Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Virgin Mobile Canada, and Vonage Canada Corporation (collectively, the Members) ask that the record of the proceeding be supplemented with the attached list of minor changes that have been made to the CCTS' constating documents since they were originally filed with the Members' proposal of 23 July 2007.
Document: 828653.doc - 64KB

2007-11-13 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description: Bell Aliant Regional Communications LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc. (on behalf of Vid é otron Ltd.), Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Virgin Mobile Canada, and Vonage Canada Corporation (collectively, the Members) submit this letter to clarify a potential misunderstanding by some parties regarding the process by which the initial Independent Directors of CCTS are to be appointed under the Members' 23 July 2007 proposal.
Document: 828307.doc - 58KB

2007-11-01 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description: Pursuant to the procedures established by the Commission in its 26 October 2007 letter re: Organization and conduct of the public consultation for Public Notice 2007-16, below is the list of expected attendance by representatives of Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. (on behalf of Videotron Ltd.), Virgin Mobile Canada and Vonage Canada Corporation (collectively, the Members).
Document: 824725.doc - 56KB

2007-10-15 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description:  Pursuant to paragraph 11 of Telecom Public Notice CRTC 2007-16, Bell Aliant Regional Communications LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc. (on behalf of Vidéotron Ltd.), Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Virgin Mobile Canada, and Vonage Canada Corporation (collectively, the Members) hereby provide notice of their intention to participate in the oral hearing scheduled to commence on 14 November 2007
Document: 817259.doc - 35KB

2007-07-23 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description: On April 4, 2007 , the Minister of Industry announced Order in Council P.C. 2007-0533, Order Requiring the Canadian Radio-television and Telecommunications Commission to Report to the Governor in Council on Consumer Complaints (the "Order in Council").   The Order in Council calls upon the Canadian telecommunications services industry to establish and fund an independent agency with a mandate to resolve complaints from individual and small business retail customers.
Document: 825997.zip - 1189KB

Section 2b) Comments

2007-11-13 - Saskatchewan Telecommunications
Description: Further to your letter of 8 November 2007 regarding the structure of submissions in Telecom Public Notice CRTC 2007-16 (PN 2007-16), Saskatchewan Telecommunications (SaskTel) would like to provide the following comments.
Document: 828285.doc - 57KB

2007-10-01 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description: Pursuant to the procedures established by the Commission in Telecom Public Notice CRTC 2007-16, these are the comments of Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. (on behalf of Videotron Ltd.), Virgin Mobile Canada and Vonage Canada Corporation (collectively, the Members)
Document: 812221.zip - 364KB

2007-10-01 - Vonage Canada Corp.
Description:  Please find attached the comments of Vonage Canada in response to the above-referenced proceeding.
Document: 812180.zip - 718KB

Section 2c) Reply comments

2007-11-23 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc. for Videotron Ltd., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description:  Pursuant to the procedures established by the Commission in Telecom Public Notice CRTC 2007-16, these are the Reply Comments of Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Inc., Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. (on behalf of Videotron Ltd.), Virgin Mobile Canada , and Vonage Canada Corporation (collectively, the Members)
Document: 833184.zip - 219KB

Section 4a) Correspondence to the Commission

2007-11-15 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description:  The Public Interest Advocacy Centre (PIAC), as counsel for Consumer Council of Canada and National Anti-Poverty Organization (the Consumer Groups) is writing to the Commission regarding a matter that arose out of the oral hearing in this proceeding.
Document: 830356.pdf - 27KB

2007-11-08 - Canadian Broadcast Standards Council
Description:  In Telecom Public Notice CRTC 2007-16 the Commission invited comments on the proposed CCTS (Commissioner for Complaints for Telecommunications Services Inc.), with specific reference to issues associated with that consumer-oriented structure, including its governance, membership, mandate, and procedures
Document: 827257.doc - 23KB

2007-10-23 - Télébec, société en commandite
Description:  La présente fait suite aux observations que Télébec a transmises au Conseil dans le cadre de l'Avis public de télécom CRTC 2007-16.
Document: 820674.pdf - 89KB

2007-10-19 - Primus Telecommunications Canada Inc.
Description: Pursuant to paragraph 11 of Telecom Public Notice CRTC 2007-16, Primus Telecommunications Canada Inc. (Primus) hereby provides notice that it wishes to appear at and participate in the public consultation scheduled to commence on 14 November 2007.
Document: 819445.doc - 74KB

2007-10-18 - Union des consommateurs
Description:  La présente lettre vise à vous aviser que l'Union des consommateurs a l'intention de présenter un exposé oral dans le cadre de la consultation publique qui débutera le 14 novembre 2007
Document: 818862.doc - 80KB

2007-10-15 - Canadian Internet Policy and Public Interest Clinic (CIPPIC)
Description:  Please accept this as notice of our intention to participate in the public consultation regarding Public Notice 2007-16.
Document: 818446.pdf - 30KB

2007-10-15 - ARCH Disability Law Centre
Description:  Pursuant to paragraph 11 of Telecom Public Notice CRTC 2007-16, ARCH Disability Law Centre is writing to file notice of our intention to appear at the public consultation in the above-noted proceeding, commencing on November 14, 2007
Document: 817619.doc - 79KB

2007-10-15 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description: TAKE NOTICE THAT the Consumers Council of Canada (CCC) and the National Anti-Poverty Organization (NAPO) (the Consumer Groups), pursuant to the procedure set out at paragraph 11 of TPN CRTC 2007-16, hereby file notice of their intention to participate in the public consultation
Document: 817341.doc - 121KB

2007-10-12 - Canadian Cable Systems Alliance Inc. (CCSA)
Description: Pursuant to the procedure set out in paragraph 11 of TPN 2007-16, The CCSA hereby files notice of its intention to participate in the public consultation
Document: 816766.pdf - 162KB

Section 4b) Comments

Comments received electronically

2007-11-16 - The Competition Bureau
Description: Pursuant to the letter from Commission Staff dated Octobe 23, 2007, the Commissioner of Competition (the Competition Bureau) hereby files written comments on matters within the scope of this proceeding.
Document: 830986.zip - 31KB

2007-10-01 - Union des consommateurs
Description: L'Union des consommateurs dépose le présent document afin de soumettre des observations dans le cadre de l'Avis public de télécom CRTC 2007-16
Document:  812379.doc - 200KB

2007-10-01 - The British Columbia Public Interest Advocacy Centre for BCOAPO
Description:  We have had the opportunity to review the draft submission of the Consumers Council of Canada and the National Anti-Poverty Organization (the Consumer Groups).   BCOAPO endorses the Consumer Groups submission in its entirety
Document: 812358.doc - 43KB

2007-10-01 - Canadian Internet Policy and Public Interest Clinic (CIPPIC)
Description: CIPPIC is intervening in this proceeding because of its importance in establishing an effective recourse mechanism for consumers of internet, voice and other telecommunications services in an increasingly deregulated marketplace.
Document: 812336.pdf - 222KB

2007-10-01 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description:  The Public Interest Advocacy Centre (PIAC), as counsel for Consumers Council of Canada and National Anti-Poverty Organization (the Consumer Groups) is pleased to enclose the Comments of the Consumer Groups in the above matter.
Document: 812263.zip - 2084KB

2007-10-01 - Primus Telecommunications (Canada) Inc.
Description:  Pursuant to the process set out by the Commission in Public Notice 2007-16, Primus Telecommunications Canada Inc. (Primus) hereby submits the following comments.
Document: 812250.zip - 67KB

2007-10-01 - Shaw Communications Inc.
Description:  These comments are submitted by Shaw Communications Inc. (Shaw) in accordance with the procedures established in PN 2007-16.
Document: 812174.doc - 52KB

2007-10-01 - Télébec, société en commandite
Description:  En accord avec la procédure établie par le Conseil, Télébec dépose, sous-pli, un document intitulé: Observations de Télébec, société en commandite structure et mandat du commissaire des plaintes relativement aux services de télécommunications.
Document: 812079.pdf - 130KB

2007-10-01 - Canadian Cable Systems Alliance Inc. (CCSA)
Description: Pursuant to the schedule for Public Notice 2007-16, paragraph 9, the Canadian Cable Systems Alliance Inc. (CCSA) hereby sumits its comments with respect to the subject proceeding.
Document:  812074.pdf - 198KB

2007-10-01 Canadian Independent Telephone Company Joint Task Force (CITC-JTF)
Description:  The Canadian Independent Telephone Company Joint Task Force (Canadian ITC Joint Task Force or CITC-JTF), is a committee comprised of members from the Association des Compagnies de Téléphone du Québec inc. (ACTQ), Canadian Alliance of Publicly-Owned Telecommunications Systems (CAPTS), Ontario Telecommunications Association (OTA) and TBayTel
Document: 812066.doc - 88KB

2007-10-01 - ARCH Disability Law Centre
Description: ARC H Disability Law Centre is pleased to submit the enclosed Comments in accordance with the procedures established at paragraph 9 of the above-noted Public Notice
Document: 812060.zip - 58KB

2007-10-01 - Canadian Association of the Deaf
Description:  Attached is the submission of the Canadian Association of the Deaf in the above matter
Document: 811865.zip - 495KB

2007-10-01 - Execulink Telecom Inc.
Description:  Pursuant to Telecom Public Notice CRTC 2007-16 (TPN 2007-16), Execulink Telecom Inc. (Execulink) hereby submits its comments with respect to the subject proceeding
Document: 811914.doc - 52KB

Section 4c) Reply comments

2007-11-23 - Canadian Internet Policy and Public Interest Clinic (CIPPIC)
Description: The following are CIPPIC's reply comments in the above-mentioned proceeding.
Document: 833414.pdf - 1060KB

2007-11-23 - ARCH Disability Law Centre
Description: ARCH Disability Law Centre is pleased to submit the enclosed Reply Comments in accordance with the procedures established at paragraph 16 of the above-noted Public Notice
Document: 833365.zip - 106KB

2007-11-23 - Primus Telecommunications Canada Inc.
Description:  Pursuant to the process set out by the Commission in Public Notice 2007-16, Primus Telecommunications Canada Inc. (Primus) hereby submits the following reply comments.
Document: 833220.doc - 98KB

2007-11-23 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description: The Public Interest Advocacy Centre (PIAC), as counsel for Consumers Council of Canada and National Anti-Poverty Organization (the Consumer Groups) is pleased to enclose the Reply Comments and Undertaking of the Consumer Groups in the above matter.
Document: 833205.zip - 137KB

2007-11-23 - Canadian Cable Systems Alliance Inc. (CCSA)
Description: Pursuant to the schedule for Telecom Public Notice CRTC 2007-16 (TPN 2007-16), paragraph 16, the Canadian Cable Systems Alliance Inc. (“CCSA”) hereby submits its reply comments with respect to the subject proceeding.
Document: 833116.pdf - 222KB

2007-11-23 - Canadian Independent Telephone Company Joint Task Force
Description: The Canadian Independent Telephone Company Joint Task Force (Canadian ITC Joint Task Force or ITC-JTF), which is comprised of   the members of Association des Compagnies de Téléphone du Québec inc. (ACTQ), the members of the Canadian Alliance of Publicly-Owned Telecommunications Systems (CAPTS), the members of the Ontario Telecommunications Association (OTA) and TBayTel, hereby submits its reply comments on the structure and mandate of the Commissioner for Complaints for Telecommunications Services (CCTS) pursuant to PN 2007-16 .
Document: 833048.doc - 52KB

Section 6 - Exhibits and responses to undertakings posed at the public hearing

2007-11-15 - CRTC Exhibit no. 02 - Version anglaise seulement -"Version imprimée"
Description: 4-Page excerpt from the Telecommunications Industry Ombudsman 2007 Annual Report entitled "Member Complaints Statistics", available at the following web link http://www.tio.com.au/publications/annual_reports/ar2007/PDF/PartSix.pdf

2007-11-14 - CRTC Exhibit no. 01 - Version anglaise seulement -"Version imprimée"
Description: Instance portant sur l'examen de la structure et du mandat du Commissaire des plaintes relativement aux services de télécommunications - Consultation publique

Section 8b) Others

No documents

Date Modified: 2008-05-30

Date modified:

2008-05-30