How to protect yourself from scammers
The CRTC manages the National Do Not Call List (DNCL) and enforces the Unsolicited Telecommunications Rules.
Unwanted calls may violate these rules, even if they offer a legitimate product or service.
On this page
- How to avoid unwanted calls
- How to recognize suspected scams
- How to protect yourself from scams
- What to do if you think you’ve been scammed
- Be aware of these ongoing scams
How to avoid unwanted calls
Scammers of all kinds can obtain your telephone number fraudulently or from public lists, such as a online directory. As a result, you can receive scam calls even if you have an unlisted number, or you have registered your number on the National DNCL.
- Register your phone numbers with the National DNCL or call 1-866-580-3625.
- Use these tips to reduce unwanted calls
- Learn about call management features
How to recognize suspected scams
Scammers have lots of tricks to fool you. They might email you, send messages, or make pop-ups on your computer. They could also call or text you on your home or mobile phone. Always be careful and watch out for signs that something's not right.
Red flags to spot scammers:
- Unsolicited communication
- Urgency or pressure
- Requests for personal information
- Too-good-to-be-true offers
- Poor grammar and spelling
- Suspicious links or attachments
- Unusual payment methods
- Unprofessional communication
How to protect yourself from scams
To protect yourself from scams:
- NEVER give an unsolicited caller access to your computer. If you receive an unexpected phone call about your computer system’s security status or performance, and the caller requests remote access to your computer, hang up – even if the caller claims to represent a well-known company or product.
- Don’t give out personal information. Do not give out credit card or online account details over the phone, unless you made the call and the number you are calling came from a trusted source.
- Protect your computer. Make sure your computer is protected with regularly updated anti-virus and anti-spyware software, and a good firewall. But research first, and only purchase software from a source you know and trust.
- Read online privacy policies. If you are considering providing personal details to a company, read their privacy policy and terms and conditions first. If you do not agree with how they will use your details, do not provide them.
What to do if you think you’ve been scammed
If you think you have fallen victim to a scam, that you have given remote access to your computer to a suspected scammer, or that your computer has been hacked:
- Alert your financial institution. If you have provided your account details to a scammer, contact your bank or financial institution immediately and let them know.
- Contact the Canadian Anti-Fraud Centre or call 1-888-495-8501.
- Report unwanted telemarketing calls or call 1-866-580-3625.
- Get qualified computer help. If you have computer problems, seek help or advice from a qualified and reputable computer technician.
- Contact law enforcement. If you think the call might be part of a fraud scheme, contact law enforcement authorities.
Be aware of these ongoing scams
The CRTC is aware of several suspected scams, and is publicizing them as a preventive measure. Current suspected scams include:
- Calls claiming to be from the CRTC
- Emails and calls claiming to represent the Canada Revenue Agency (CRA)
- Refund Relief Programs from the Government of Canada
- Scams using QR codes
- Calls claiming to be Google
Related links
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