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Telecom Decision CRTC 2022-265-1

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Reference: 2022-265

Ottawa, 1 December 2022

Public record: 8621-C12-01/08

CISC Emergency Services Working Group – Consensus report ESRE0074b – Proposal to Manage Multi-line Telephone Systems in the Canadian Enhanced 9-1-1 or Next-Generation 9-1-1 Environment – Amendment to paragraph 26

Correction

The Commission amends paragraph 26 of CISC Emergency Services Working Group – Consensus report ESRE0074b – Proposal to Manage Multi-line Telephone Systems in the Canadian Enhanced 9-1-1 or Next-Generation 9-1-1 Environment, Telecom Decision CRTC 2022-265, 26 September 2022, by adding a phrase inadvertently left out of the decision as published that specifies how telecommunications services providers are to communicate with multi-line telephone systems owners, operators, providers, and/or resellers. For ease of reference, the entire paragraph is reproduced below, with the change indicated in bold italics.

  1. In light of all of the above, the Commission approves the recommendations in the report, with one modification, to be implemented by 27 March 2023, and
    1. directs TSPs to
      • inform MLTS owners, operators, providers, and/or resellers to whom they provide services of the best practices information associated with MLTS and 9-1-1 services, beginning on 27 March 2023 and on an ongoing basis thereafter, through annual direct messaging, including a link to that information on the Commission’s website, and
      • to update service agreements with the same information to facilitate access to those best practices for MLTS owners, operators, providers, and/or resellers;
    2.  encourages
      • TSPs and MLTS owners, operators, providers, and/or resellers to adopt and implement the applicable best practices found in the appendix to this decision, and
      • 9-1-1 stakeholders such as governing authorities, PSAPs, and others to inform MLTS owners, operators, providers, and/or resellers of the best practices associated with MLTS and 9-1-1 services as published on the Commission’s website; and
    3.  will publish on its website the most current version of the best practices shown in the appendix to this decision.

Secretary General

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