Accessibility progress reports

The Accessible Canada Act (ACA) requires regulated service providers to create and publish a progress report on the implementation of their accessibility plans. The providers must also notify the CRTC when those progress reports become available on their websites.

We will create a list of providers who notify the CRTC that their progress reports are available on their websites. The first deadline for progress reports is 1 June 2024.

Deadlines for first progress report

Not all service providers have the same deadlines. Providers fall into different “classes” of service that are generally based on the number of their employees. For instance, smaller providers fall into a class of service that has later deadlines than larger providers. See paragraph 4 of Information Bulletin 2022-117 for the definitions of each “class”.

Note that Class B3/T3 (10 to 99 employees) and B4/T4 (fewer than 10 employees) are required to complete and submit the “Attestation under the CRTC Accessibility Reporting Regulations” (Form 860) in the CRTC’s Data Collection System. Consult the list of companies who submitted an attestation form.

Class B1/T2, B2/T2 and B3/T3 entities must publish an updated progress report on 1 June of every year following the publication of their first progress report.

Requirements for the progress reports

Sections 13 (broadcasting) and 29 (telecom) of the CRTC Accessibility Reporting Regulations (the Regulations) specify that the regulated entity’s progress report must include a header for each of the following elements:

Sections 14 (broadcasting) and 30 (telecom) of the Regulations set out the publication requirements for the progress reports:

How to notify us

Service providers must notify us that they have published their progress reports and should do so through their My CRTC account.

Note that the notice must include the URL of the progress report.

To submit your notice:

  1. Access the Forms and My CRTC Account page.
  2. Select the Broadcasting Cover Page or Telecom Cover Page as applicable.
  3. Log in either through your GCKey account or through a Sign-in Partner.
  4. Enter the relevant information for your organization (name, address, etc.).

See Information Bulletin CRTC 2022-227 for more details.

Still have questions?

For more information about the requirements under the ACA and the Regulations, contact us at

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