Number Registrations and Complaints
Taking Part
By registering their number on the National DNCL, Canadians can reduce the number of telemarketing calls they receive.
Since 2008, a total of 14,937,114 Canadian phone numbers have been added to the National DNCL and a total of 56,968 phone numbers have been removed.
In 2023-2024, a total of 156,010 Canadian phone numbers for home, mobile, fax or Voice over Internet Protocol (VoIP) services were registered with the National DNCL operator, an average of 427 numbers per day. A total of 343 Canadian numbers were deregistered.
Since 2008
14,937,114
Registered
56,968
Deregistered
In 2023-24
156,010
Registered
343
Deregistered
Number Registration by Province and Territory in 2023-2024
Canadians across the country continue to register their numbers with the National DNCL operator. However, the yearly volume of numbers registered is decreasing because many Canadians have already permanently registered their number(s) with the National DNCL operator. Generally, it is newly assigned numbers that are being added to the databank of numbers on the list.
In 2023-24, Canadians registered a total of 156,010 numbers. The volume of numbers registered corresponds with the population density by province and territory.
| Province/Territory | Numbers registered in 2023-2024 |
|---|---|
| YT, NT, NU | 225 |
| NL | 1,302 |
| NB | 2,445 |
| SK | 2,915 |
| NS, PE | 3,665 |
| MB | 4,023 |
| AB | 18,010 |
| BC | 24,462 |
| QC | 44,776 |
| ON | 54,187 | Total | 156,010 |
Complaints in 2023-2024
Complaints from Canadians play an essential role in investigations of non-compliance. It is important for Canadians to file their complaints with the National DNCL operator.
In 2023-24, Canadians filed 27,673 complaints with the National DNCL operator. 89% of complaints filed were about receiving calls while their number was already on the National DNCL
Canadians can file a complaint by calling 1-866-580-DNCL (3625) or visiting the National DNCL website.
Total number of complaints
27,673
89%
About receiving calls while their number was already on the National DNCL
Frequently Heard Complaints
In 2023-2024, the frequently heard complaints made to the National DNCL operator were about:
- Calls from suspected telemarketers but the call was not answered (38%);
- Live calls from suspected telemarketers (35%);
- An ADAD (10%);
- Telemarketers leaving a voicemail message (8%);
- Dead lines (i.e., cases where a predictive dialer was used or there was no caller on the line) (6%); and
- Pre-recorded messages to hold for a live caller or about a fax sound (3%).
Live call not answered
38%
Live call answered
35%
ADAD
10%
Voicemail message
8%
Dead lines
6%
Pre-recorded message
3%
Complaints by Province and Territory in 2023-2024
As noted above, Canadians filed 27,673 complaints with the National DNCL operator in 2023-24. The volume of complaints submitted corresponds with population size by province and territory.
| Province/Territory | Complaints |
|---|---|
| Alberta | 2,393 |
| British Columbia | 3,479 |
| Manitoba | 782 |
| New Brunswick | 387 |
| Newfoundland and Labrador | 127 |
| Nova Scotia and Prince Edward Island | 839 |
| Ontario | 12,432 |
| Quebec | 6,934 |
| Saskatchewan | 278 |
| Yukon, Nunavut, and Northwest Territories | 22 |
| Total | 27,673 |
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