My Internet speed isn't fast enough.
We know how frustrating it can be when you have to wait for forever to watch videos, download software updates, or you can’t browse your favourite websites fast enough.
If you’re unhappy with your current speeds, you are free to switch Internet service providers (ISPs). ISPs are ultimately responsible for the equipment they offer, their billing and marketing practices, their quality of service and customer relations. If you have issues with your ISP, you should contact their customer service lines and escalate your concerns up to the manager level (if necessary). Otherwise, we suggest you contact the Commission for Complaints for Telecom-television Services (CCTS)Footnote 1:
…but what are you doing about making sure everyone has fast Internet?
We’re happy to say that the CRTC is setting up a fund to make sure Canadians will benefit from faster Internet speeds. This fund will be structured to encourage all levels of government, private industry and non-profits to invest in our Internet infrastructure. Fast internet is something we really do care about and we’re doing major things to improve Canada’s fixed Internet services for your home and work:
- Target Speeds: We set a target speed for broadband internet access across Canada. By the end of 2021, we expect 90% CanadiansFootnote 2 to have access to broadband speeds of at least:
- 50 Mbps for downloads (data that consumers are receiving from the Internet, including visiting web sites, downloading pictures, and streaming or downloading music and movies)
- 10 Mbps for uploads (data that consumers are sending to the Internet, e.g., uploading images)
These changes are a result of research we have already or are in the process of conducting in partnership with other companies.
You might also be interested in reading more about the Government of Canada’s ‘‘Connect to Innovate’’ program.
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