My Internet speed isn't fast enough.

Transcript
  • David
    • Date nights are rare in a house with three kids
    • so I like to surprise Han with some culinary magic...
    • with the help of Chef François of course.
  • [Chef François]
    • Et voilà. Un--
  • David
    • No one told me that too many chefs, or maybe too much internet streaming,
    • could totally ruin date night.
    • [Fire alarm]
    • [30 minutes later]
    • On the other hand, a little take-out and it's the best date night ever.

We know how frustrating it can be when you have to wait for forever to watch videos, download software updates, or you can’t browse your favourite websites fast enough.

If you’re unhappy with your current speeds, you are free to switch Internet service providers (ISPs). ISPs are ultimately responsible for the equipment they offer, their billing and marketing practices, their quality of service and customer relations. If you have issues with your ISP, you should contact their customer service lines and escalate your concerns up to the manager level (if necessary). Otherwise, we suggest you contact the Commission for Complaints for Telecom-television Services (CCTS)Footnote 1:

…but what are you doing about making sure everyone has fast Internet?

The CRTC is setting up a fund to make sure Canadians will benefit from faster Internet speeds. This fund will be structured to encourage all levels of government, private industry and non-profits to invest in our Internet infrastructure. Fast Internet is something we really do care about and we’re doing major things to improve Canada’s fixed Internet services for your home and work:

  • Target Speeds: We set a target speed for broadband Internet access across Canada. By the end of 2021, we expect 90% of CanadiansFootnote 2will have access to broadband speeds of at least:
    • 50 Mbps for downloads (data that consumers are receiving from the Internet, including visiting web sites, downloading pictures and streaming or downloading music and movies)
    • 10 Mbps for uploads (data that consumers are sending to the Internet, e.g., uploading images)

These changes are a result of research we have already or are in the process of conducting in partnership with other companies. This includes:

  • On-Going: Performance Assessments: We’re assessing the performance of broadband Internet access across Canada with the help of major ISPs, broadband measurement specialist SamKnows, and Canadians like you.
    • The results of the 2016 final report indicate that the majority of Canadians are getting ‘as advertised’ or ‘faster than advertised’ speeds.
    • How data is collected.
    • In 2019, we launched the second phase of the Broadband Measurement Project.
  • On-Going. Promoting Competition: We support competition between broadband Internet service providers. Right now, we have rules to make companies share their networks with competitors (e.g., Rogers may own a network but they have to share it with TekSavvy and other 3rd parties). These rules include setting the rates and terms and conditions for this sharing policy. We’ll be expanding our rules to ensure these companies provide wholesale buyers access to fibre networks too. This means that you’ll have more choices for high-speed Internet access.
  • Complete! Broadband Needs Assessment: We asked Canadians to fill out a questionnaire in order to gather information on basic telecommunication services available. We also wanted to know which services Canadians rely on the most. The response was outstanding with over 30,000 Canadians filling out the questionnaire!  You can read the report to find out what Canadians think about these issues

You might also be interested in reading more about the Ministry of Innovation, Science and Economic Development Canada's program to provide high-speed Internet to Canadians.

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