My Internet speed isn't fast enough.

Transcript
  • David
    • Date nights are rare in a house with three kids
    • so I like to surprise Han with some culinary magic...
    • with the help of Chef François of course.
  • [Chef François]
    • Et voilà. Un--
  • David
    • No one told me that too many chefs, or maybe too much internet streaming,
    • could totally ruin date night.
    • [Fire alarm]
    • [30 minutes later]
    • On the other hand, a little take-out and it's the best date night ever.

We know how frustrating it can be when you have to wait forever to watch videos or download software updates, or you can’t browse your favourite websites fast enough.

If you’re unhappy with your current speeds, you are free to switch Internet service providers (ISPs). ISPs are ultimately responsible for the equipment they offer, their billing and marketing practices, their quality of service and customer relations. If you have issues with your ISP, you should contact their customer service lines and escalate your concerns up to the manager level (if necessary). Otherwise, we suggest you contact the Commission for Complaints for Telecom-television Services (CCTS)Footnote 1:

…but what are you doing about making sure everyone has fast Internet?

Fast Internet is something we really do care about and we’re doing major things to improve Canada’s fixed Internet services for your home and work.

To close the remote/rural and urban digital divide, existing infrastructure across Canada needs to be upgraded and new infrastructure needs to be built. The CRTC has established the Broadband Fund, which will award up to $750 million over its first 5 years to help provide all Canadians with access to broadband Internet and mobile wireless services.

  • Target Speeds: We set a target speed for broadband Internet access across Canada. By 2030 or sooner, we expect that 100% of CanadiansFootnote 2will have access to broadband speeds of at least:
    • 50 Mbps for downloads (data that consumers are receiving from the Internet, including visiting web sites, downloading pictures, and streaming or downloading music and movies)
    • 10 Mbps for uploads (data that consumers are sending to the Internet, e.g. uploading images)

To date, a total of 39 projects have officially been selected from the Broadband Fund’s first and second calls for applications. The selected projects will receive up to $206 million from the Fund to improve broadband Internet access services in 170 communities representing approximately 30,405 households.

The second call for applications, targeting all eligible regions across Canada, closed in June 2020. The CRTC is evaluating the applications and will continue announcing selected projects as soon as possible.

To make sure we are tracking the Internet speeds Canadians get, we have conducted research or are in the process of conducting in partnership with other companies. This includes:

  • On-Going: Performance Assessments: We’re assessing the performance of broadband Internet access across Canada with the help of major ISPs, broadband measurement specialist SamKnows, and Canadians like you.
  • On-Going. Promoting Competition: We support competition between broadband Internet service providers. Right now, we have rules to make companies share their networks with competitors (e.g. Rogers may own a network but they have to share it with TekSavvy and other 3rd parties). These rules include setting the rates and terms and conditions for this sharing policy. We’ll be expanding our rules to ensure these companies provide wholesale buyers access to fibre networks too. This means that you’ll have more choices for high-speed Internet access.
  • Complete! Broadband Needs Assessment: We asked Canadians to fill out a questionnaire in order to gather information on the basic telecommunication services available. We also wanted to know which services Canadians rely on the most. The response was outstanding with over 30,000 Canadians filling out the questionnaire! You can read the report to find out what Canadians think about these issues.

You might also be interested in reading more about the various programs that support high-speed Internet access for all Canadians, especially in rural and remote communities.

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