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ASL – Call for comments – 2 of 4

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Part 2: Call for comments

Call for comments

  1. The Commission seeks comments on the matters below related to notification and reporting requirements for Canadian carriers in connection with major service outages.
    1. Q1. Notification to the Commission, ISED, and relevant authorities when a major service outage is detected: 
      1. Should all Canadian carriers be required, as a condition of providing telecommunications services pursuant to section 24 of the Act, to report major telecommunications service outages (including major outages affecting only 9-1-1 networks or public alerting) to the Commission, ISED, and relevant authorities?
      2. What should be the scope of any such requirement? Comment on the following: 
        1. An appropriate definition for a major service outage, including a specific definition for a major 9-1-1 network outage.
        2. The relevant authorities that carriers should notify, and an explanation as to why.
        3. The specific information that should be provided, to the extent available. For example, the cause(s); relevant timelines, affected services, number and types of customers affected (such as customers with disabilities who use accessibility services), affected geographic areas, the steps already taken to restore services, and any factors that may affect the company’s ability to repair its networks or systems to restore services.
        4. Methods that carriers should use to provide notification about the outage.
        5. The time frame within which the outage should be reported.
        6. Whether and with what frequency updates should be required after the initial reporting.
        7. The need for notification of service restoration once service is restored.
    1. Q2. Post-outage report to the Commission: 
      1. Should all Canadian carriers be required, as a condition of providing telecommunications services pursuant to section 24 of the Act, to submit a detailed post-outage report to the Commission following a major service outage (including major outages affecting only the 9-1-1 networks or public alerting)?
      2. What should be the scope of any such requirement? Comment on the following: 
        1. The specific information that must be included in the report, for example, the exact root cause of the outage; the impact of the outage, including the impact on emergency services and accessibility services for people with disabilities; and the steps taken or planned to avoid an outage in the future.
        2. The time frame for filing the post-outage report.

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The purpose of this consultation was to find out how we can ensure that Canadians will have reliable access to emergency services and Internet, even in the event of poor weather.

Consultation on notification and reporting about major telecom service outages

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