ASL – Additional information added to the record of this proceeding – 9 of 10
Video is also available in Langue des signes québecoise (LSQ).
Video Transcript
Additional information added to the record of this proceeding
On 18 December 2023, Commission staff sent requests for information to certain Canadian and foreign online streaming undertakings to gather information about their current closed captioning practices. The questions related to the following topics:
- the proportion of English- and French-language audio-visual content that is currently captioned;
- the monitoring and assessment of the quality of captions;
- any obstacles or barriers online streaming undertakings have experienced in providing captions;
- the information available to viewers about closed captioning on their services;
- the internal process for handling complaints related to captions;
- data on captioning complaints received in the past three years and a high-level breakdown as to the subject of those complaints; and
- consultations with Deaf or hard of hearing individuals or groups regarding the provision of closed captioning.
Canadian traditional television programming undertakings (e.g., Bell Media Inc., Canadian Broadcasting Corporation/Société Radio-Canada, Quebecor Media Inc., etc.) were also sent a smaller set of questions, focusing primarily on complaints received relating to captions.
The responses to these requests for information are being added to the public record of this proceeding. Where respondents designated portions of their response as confidential, the abridged version of their responses are being added. The Commission also invites parties to comment on these responses in their interventions.
The purpose of this consultation was to find out how we can ensure that Canadians who rely on closed captioning have access to barrier-free programming online.
This video in sign language shows the content of the Additional information added to the record of this proceeding section in the Broadcasting Notice of Consultation CRTC 2024-137.
Consultation on closed captioning of programming from online streaming services
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