ASL – Call for comments – Reporting and compliance – 5 of 10
Video is also available in Langue des signes québecoise (LSQ).
Video Transcript
Reporting and compliance
A reporting framework for closed captioning provides transparency and allows the Commission to monitor compliance.
Traditional broadcasters must calculate the accuracy rate for two programs containing live content each month. As set out in Broadcasting Regulatory Policy 2019-308, if the English-language broadcaster airs news programming, at least one of the programs must be in the “news” category, whereas the second program must be one from a genre that fairly represents the live program mix of the broadcaster. In cases where a broadcaster does not air news programming, that broadcaster must monitor a second live program from a genre of its choosing that fairly represents the live program mix of that broadcaster.
If the Commission becomes aware of compliance issues, it can request that broadcasters submit additional monthly accuracy rate calculations. In cases of repeated non compliance, the Commission may explore imposing additional regulatory requirements, related to monitoring or otherwise.
Furthermore, traditional broadcasters must file reports with the Commission describing efforts to improve live closed captioning accuracy rates. These reports are publicly available on the Commission’s website. French-language broadcasters must submit these reports every two years and English-language broadcasters must submit these reports by 30 November of each year, including data from each program monitored and the corresponding digital video files.
In light of the above, the Commission seeks comments on the following:
- Q8. Should online streaming undertakings be required to calculate or assess the accuracy of their closed captioning on a regular basis?
- (a) Should these assessments only be conducted for live programs, or for pre-recorded programs as well?
- (b) Should these assessments be for certain types of programs (e.g., for live news programming)?
- (c) How often should these assessments be completed?
- Q9. Should online streaming undertakings be required to submit regular reports to the Commission describing their efforts to improve their closed captioning accuracy rates? If so, how often should these reports be submitted (e.g., on an annual or biennial basis)?
- Q10. What other approaches to monitoring and verifying compliance should be considered by the Commission?
- Q11. How should cases of non-compliance generally be addressed by the Commission? For example, should additional requirements be imposed as conditions of service following a public proceeding?
The purpose of this consultation was to find out how we can ensure that Canadians who rely on closed captioning have access to barrier-free programming online.
This video in sign language shows the content of the Call for comments – Reporting and compliance section in the Broadcasting Notice of Consultation CRTC 2024-137.
Consultation on closed captioning of programming from online streaming services
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