Questions concerning the establishment of a 3-digit number for suicide prevention – 2 of 4

Video Transcript

The Commission invites parties to consider the following questions:

Question 1. Would the establishment of a three-digit code dedicated to mental health crisis and suicide prevention services meet the criteria established in Decision 2001-475?

Question 2. Should Canada move to national ten-digit local dialing in all areas in support of establishing a non-N11 national three-digit code for mental health crisis and suicide prevention services?

  1. What are the advantages and challenges associated with such a transition? What are the solutions to overcoming any identified challenges?
  2. How much time would be required for this transition?
  3. What are the costs associated with this transition? Should the entities responsible for this transition be permitted to recover these costs? If so, how?

Question 3. In addition to those associated with the implementation of ten-digit calling, what are the other modifications, such as network changes, that would be required to establish a non-N11 three-digit code for mental health crisis and suicide prevention services?

  1. What are the advantages and challenges associated with implementing a non-N11 three-digit code? What are the solutions to overcoming the identified challenges?
  2. How much time would be required for implementing these modifications and the non-N11 three-digit code?
  3. What are the costs associated with such an implementation? Which entities should bear the associated costs? Should these entities be permitted to recover these costs? If so, how?

Question 4. Should the three-digit code for mental health crisis and suicide prevention services be deployed everywhere in Canada at the same time, which may delay deployment, or be subject to a phased approach?

Question 5. How should video relay service and nomadic VoIP calls to a three-digit code be treated?

Question 6. To what degree should the networks providing mental health crisis and suicide prevention services through a three-digit code be interconnected with 9-1-1 networks?

  1. What are the advantages and challenges associated with such an approach? What are the solutions to overcoming the identified challenges?
  2. How much time would be required for such an interconnection?
  3. What are the costs associated with such an interconnection? Which entities should bear the associated costs? Should these entities be permitted to recover these costs? If so, how?

Question 7. Should calls to a three-digit code automatically capture dispatchable location information? How feasible is this over the public switched telephone network?

  1. What are the advantages and challenges associated with the implementation of such a feature? What are the solutions to overcoming the identified challenges?
  2. How much time would be required for the implementation of such a feature?
  3. What are the costs associated with the implementation of this functionality? Which entities should bear the associated costs? Should these entities be permitted to recover these costs? If so, how?
  4. Should dispatchable location only be captured if and when a call is transferred to 9-1-1?
  5. What privacy concerns does such an approach raise, and how should they be balanced with any advantages?

Question 8. Should the ability to text directly to the three-digit code be implemented?

  1. What are the advantages and challenges associated with such an implementation? What are the solutions for overcoming the identified challenges?
  2. Which texting protocols (e.g. SMS, real-time text [RTT] or Rich Communication Services [RCS]) should be considered, and why?
  3. How much time would be required for the implementation of this functionality?
  4. What are the costs associated with the implementation of this functionality? Which entities should bear the associated costs? Should these entities be permitted to recover these costs? If so, how?

This video provides key information from Telecom Notice of Consultation CRTC 2021-191-1 and is intended for Canadians that use American Sign Language (ASL) as their primary language.

To enable interested persons whose first language is ASL or LSQ to fully participate in this proceeding, the Commission will accept video submissions in those languages.

Consultation about a 3-digit phone number for suicide prevention

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