Telecom Commission Letter adressed to the Distribution List

Ottawa, 8 July 2021

Our reference:  8665-C12-202000280


Distribution List

RE:  Unauthorized Mobile Telephone Number Transfers and SIM Swapping in Canada – Request for disclosure

By letter dated 9 February 2021, the Public Interest Advocacy Centre (PIAC) requested that the Commission direct the mobile carriers to file public, unredacted copies of their January and February 2021 responses to the 22 December 2020 requests for information (RFIs)Footnote1 and further direct these carriers to file unredacted responses going forward.

On 22 June 2021, in response to that request, the Commission announced in a letterFootnote2 that on 8 July 2021 it would disclose the decline, in percentage, of unauthorized mobile telephone number transfers and SIM swaps across all carriers and markets since the implementation of the measures.

Accordingly, Commission staff is now disclosing that there was a 95% decline in the total number of unauthorized mobile telephone number transfers and SIM swaps from October 2020 to May 2021.


Original signed by

Michel Murray
Director, Dispute Resolution and Regulatory Implementation
Telecommunications Sector

Distribution List:

Eric Smith, CWTA,
Ursula Grant, CWTA,
John Lawford, PIAC,
Bell Mobility Inc.,
Bragg Communications Incorporated (carrying on business as Eastlink),
Rogers Communications Canada Inc.,
Saskatchewan Telecommunications,
Shaw Telecom Inc.,
TELUS Communications Inc.,
Videotron Ltd.,
Xplore Mobile Inc.,

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