Telecom Commission Letter addressed to the Distribution List

Ottawa, 22 December 2020

Our reference: 8665-C12-202000280


Distribution List

RE:  Unauthorized Mobile Telephone Number Transfers and SIM Swapping

This letter concerns unauthorized mobile telephone number transfers and SIM swapping in Canada, and mobile carriers’ actions to curb these fraudulent activities.

By letter dated 21 October 2020, Commission staff advised that the Commission could collect further data on these activities in the future.

Commission staff hereby requests each mobile carrier to provide answers to the following questions:

  1. Provide, separately for each wireless brand operated by your company or affiliates, the monthly data for December 2020 to March 2021 inclusive, as was requested in the Commission staff letter dated 28 May 2020, question 1a. - 1d.
  2. Comment on your monthly data, including but not limited to any significant variations with previous months and any trends observed, and describe any new process, initiative, measure or other that may be having an impact on the data.

The responses to the above two questions are to be filed by the second Monday of each month starting on 11 January 2021. Please be advised that the Commission may collect further data in the future.

To the extent that information is submitted in confidence pursuant to section 39 of the Telecommunications Act, an abridged version of all submissions must be provided for the public record. A copy of this letter and all related correspondence will be added to the public record of the proceeding.


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

c.c.:   Eric Smith, CWTA,
Ursula Grant, CWTA,
John Lawford, PIAC,

Distribution List:
Bell Mobility Inc.,
Bragg Communications Incorporated (carrying on business as Eastlink),
Rogers Communications Canada Inc.,
Saskatchewan Telecommunications,
Shaw Telecom Inc.,
TELUS Communications Inc.,
Videotron Ltd.,
Xplore Mobile Inc.,

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