Telecom - Commission letter addressed to the Distribution list
Ottawa, 15 April 2021
Our reference: 8665-C12-202000280
Re: Unauthorized Mobile Telephone Number Transfers and SIM Swapping
By letter dated 28 May 2020, Commission staff requested that Canadian mobile carriers provide certain information relating to the matters of unauthorized mobile telephone number transfers and SIM swapping in Canada, and mobile carriers’ actions to curb these fraudulent activities. By letter dated 22 December 2020, Commission staff requested that Canadian mobile carriers provide this information for the months of December 2020 to March 2021 with certain updated information. The letters also indicated that further data may be collected.
Commission staff advises of its intent to continue collecting relevant data pertaining to the matters of unauthorized mobile telephone number transfers and SIM swapping in Canada, and mobile carriers’ actions to curb these fraudulent activities.
Accordingly, Commission staff requests that each mobile carrier provide answers to the following questions:
- Provide, separately for each wireless brand operated by your company or affiliates, the monthly data for December 2020 to December 2021 inclusive, as was requested in the Commission staff letter dated 28 May 2020, question 1a. - 1d.
- Comment on your monthly data, including but not limited to any significant variations with previous months and any trends observed, and describe any new process, initiative, measure or other that has been implemented or is contemplated or may be having an impact on the data.
The responses to the above two questions are to be filed by the second Monday of each month for the previous month, with the exception of the September data which is to be filed 12 October 2021.
To the extent that information is submitted in confidence pursuant to section 39 of the Telecommunications Act, an abridged version of all submissions must be provided for the public record. A copy of this letter and all related correspondence will be added to the public record of the proceeding.
Original signed by
Director, Dispute Resolution & Regulatory Implementation
c.c.: Eric Smith, CWTA, email@example.com
Ursula Grant, CWTA, firstname.lastname@example.org
John Lawford, PIAC, email@example.com
Bell Mobility Inc., firstname.lastname@example.org
Bragg Communications Incorporated (carrying on business as Eastlink), Regulatory.Matters@corp.eastlink.ca
Rogers Communications Canada Inc., email@example.com
Saskatchewan Telecommunications, firstname.lastname@example.org
Shaw Telecom Inc., Regulatory@sjrb.ca
TELUS Communications Inc., email@example.com
Videotron Ltd., firstname.lastname@example.org
Xplore Mobile Inc., email@example.com
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