Access to Information and Privacy Office

The Access to Information Act provides Canadians with the right of access to all records that are under the control of federal government institutions.

Access to Information Act

Section 2 of the Access to Information Act (ATIA) provides Canadians with a right of access to federal government records under the control of government institutions. The ATIA further states that it is intended to complement and not replace existing procedures for access to government information, and is not intended to limit in any way access to the type of government information that is normally available to the general public.

Make an Access to Information request

Make an Access to Information Request

Submitting a request for information online to the CRTC

The Access to Information and Privacy Online Request Service offers a convenient way to submit access to information requests.

This service enables individuals to make online requests for information under the control of Government of Canada institutions instead of having to print, scan and email, or mail a form to the correct institution. The $5 fee payable to the Receiver General of Canada will be completed by credit card when submitting your request online.

Submit request online

If you require assistance you may contact the ATIP Office by calling 819-997-4274 or by email at aiprp-atip@crtc.gc.ca.

Submitting a request for information by mail to the CRTC

To file an access to information request with the Canadian Radio-television and Telecommunications Commission (CRTC) under the ATIA, you will need to describe the information that you are seeking and provide as much detail as possible to assist the CRTC in finding the records. Your request must be sent in writing to the CRTC ATIP Office either by using the Access to Information Request Form or in a letter format. You must also submit a $5 application fee with your request by cheque or money order payable to the Receiver General of Canada.

Mail your request to following address:

Canadian Radio-television and Telecommunications Commission
Access to Information and Privacy Office
Ottawa (ON) K1A 0N2

Completed Access to Information Requests

Completed Access to Information Requests

Government institutions are required to post the summaries of completed requests 30 calendar days after the end of each month. From this list, individuals may make an informal request to the institution for a copy of the package previously released at no cost.

Completed Access to Information Requests

How to make a complaint concerning your request

How to make a complaint concerning your request

You may file a complaint with the Office of the Information Commissioner about any matter related to your ATIA request within 60 days from the date that you received a response to your request. To file your complaint you must submit it in writing to:

Office of the Information Commissioner of Canada
30 Victoria Street
Gatineau (QC) K1A 1H3

For more information on submitting a complaint, please see the Office of the Information Commissioner of Canada’s website.

Access to Information Act Annual Reports

Access to Information Act Annual Reports

In accordance with section 72 of the ATIA, the CRTC tables in Parliament, through the Minister of Canadian Heritage, an annual report on the activities of its ATIP Office related to compliance with the act.

Privacy Act

Section 2 of the Privacy Act sets out its purpose, which is to protect the privacy of individuals with respect to personal information about themselves held by a government institution, and to provide individuals with a right of access to that information. It also protects against unauthorized disclosure of that personal information. In addition, the act strictly controls how the government will collect, use, store, disclose, and dispose of any personal information.

The Privacy Act provides Canadians with the right to access their own personal information held by federal government institutions and to ask for corrections if required, furthermore it protects against unauthorized disclosure of personal information. The Act provides direction to government on how to collect, use, store, disclose, and dispose of personal information.

Make a Personal Information Request

Make a Request for your Personal Information

Submitting a request for your Personal Information online to the CRTC

The Access to Information and Privacy Online Request Service offers a convenient way to submit personal information requests.

This service enables individuals to make online requests for information under the control of Government of Canada institutions instead of having to print, scan and email, or mail a form to the correct institution.

Submit request online

If you require assistance you may contact the ATIP Office by calling 819-997-4274 or by email at aiprp-atip@crtc.gc.ca

Submitting a request for personal information by mail to the CRTC

To file a request under the Privacy Act with the CRTC you will need to describe the information that you are seeking and provide as much detail as possible to assist the CRTC in finding the records. You must send your request in writing to the CRTC ATIP Office either by using the Personal Information Request Form or in a letter format.

In order to file a privacy request you must either be a Canadian citizen or be in Canada. If you are not a Canadian citizen or in Canada, you may have a Canadian citizen, a permanent resident or someone with a Canadian address submit a request for you.

Please note that in order for the CRTC ATIP Office to proceed with your request, you must include your signature. It is important that you DO NOT include your Social Insurance Number.

Mail your request to the following address:

Canadian Radio-television and Telecommunications Commission
Access to Information and Privacy Office
Ottawa (ON) K1A 0N2

Privacy Impact Assessment (PIA) Summaries

Privacy Impact Assessment (PIA) Summaries

The CRTC is committed to safeguarding the privacy of individuals and to protecting personal information used in the course of providing programs and services to the public. Privacy Impact Assessments (PIAs) ensure that all privacy issues have been identified and resolved or mitigated.

Please see the CRTC’s Privacy Impact Assessments (PIA) Summaries to obtain more information.

Information about programs and information holdings

Information about programs and information holdings

Formerly known as “Info Source”

Institutions subject to the Access to Information Act and the Privacy Act are required to publish an inventory of information holdings as well as the relevant details about the personal information under their control.

CRTC’s list of programs and information holdings can be found on the Info Source web page.

The Commission’s list of programs and services also includes information on internal services such as human resources and financial management, which are common to all government institutions. Information on these internal services includes:

How to voice a concern regarding the handling of your personal information

How to voice a concern regarding the handling of your personal information

The CRTC is committed to your privacy. If you feel that the CRTC has not properly managed your information, please contact the ATIP Office by calling 819-997-4274 or by email at aiprp-atip@crtc.gc.ca.

You may also forward your concerns to the Office of the Privacy Commissioner of Canada.

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau (QC) K1A 1H3
https://www.priv.gc.ca/en/report-a-concern/

Privacy Act Annual Reports

Privacy Act Annual Reports

In accordance with section 72 of the Privacy Act, the CRTC tables in Parliament, through the Minister of Canadian Heritage, an annual report on the activities of its ATIP Office related to compliance with the act.

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