Info Source: Sources of Federal Government and Employee Information

2015

Canadian Radio-television and Telecommunications Commission

Table of Contents

General Information

Info Source

Background

Responsibilities

Institutional Functions, Programs and Activities

Regulation and supervision of the Canadian broadcasting industry

Regulation and supervision of the Canadian telecommunications industry

Internal Services

Manuals

Additional Information

Reading Room

General Information

Info Source

Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides individuals and employees of the government (current and former) with relevant information to access personal information about themselves held by government institutions subject to the Privacy Act and to exercise their rights under the Privacy Act.

The Introduction to Info Source: Sources of Federal Government and Employee Information and an index of institutions subject to the Access to Information Act and the Privacy Act are available centrally.

The Access to Information Act and the Privacy Act assign overall responsibility to the President of Treasury Board (as the designated Minister) for the government-wide administration of the legislation.

Background

The Canadian Radio-television and Telecommunications Commission (CRTC) was established to sustain and promote Canadian culture and to achieve key social and economic objectives. The CRTC fulfills this mandate by regulating and supervising Canadian broadcasting and telecommunications in the public interest. The CRTC is governed by the Broadcasting Act of 1991 and the Telecommunications Act of 1993.

Since 1928, when the Government of Canada created the first Royal Commission on Broadcasting, the government has sought to develop policies to keep pace with changing technology.

Today, the CRTC is an independent public authority and reports to Parliament through the Minister of Canadian Heritage.

Responsibilities

The Canadian Radio-television and Telecommunications Commission (CRTC) is an independent public organization that regulates and supervises the Canadian broadcasting and telecommunications systems.

The CRTC does not regulate newspapers, magazines, cell phone rates, the quality of service and business practices of cell phone companies, or the quality and content of TV and radio programs.

As an independent organization, the CRTC works to serve the needs and interests of citizens, industries, interest groups and the government

• Mandate
• Mission
• Broadcasting
• Telecommunications
• Activities

Institutional Functions, Programs and Activities

CANADIAN BROADCASTING

The Broadcasting Act requires the Canadian Radio-television and Telecommunications Commission to regulate and monitor broadcasters and broadcasting services, including radio, television, cable distribution and direct-to-home satellite systems, through the issuance of licences.

REGULATION AND SUPERVISION OF THE CANADIAN BROADCASTING INDUSTRY

This program is important in order to ensure the predominance of Canadian content and by providing Canadians with full access to the broadcasting system, as participants in the industry and as audiences.

Broadcasting - Application Support System (APP)
Description: System used to register applications filed by the broadcasting and telecommunications industries. It provides the ability to disseminate the application to the team, schedule the process, monitor the progress, and report activities and statistics for all broadcasting and telecommunications applications, decisions, licences and undertakings. It allows for the logging and processing of interventions, observations and responses received in the course of public proceedings. It also provides the calendar of activities for the CRTC and manages the numbering of publication of CRTC official documents.

Document Types: data related to applications and supporting documents, licences, undertakings, reports, CRTC publications such as Notices of Consultation, Decisions, Information Bulletins, Orders and Regulatory Policies, as well as agendas of CRTC activities.

Format: Database.
Record Number: CRTC APP 085

• Master Address Database (MAD)
  Description: The Master Address Database (MAD) is an internal, computerized contact list and address book. The database contains the contact and address information for organizations and individuals with which the Commission conducts its business. The Master Address Database stores information in a standardized and consistent manner to ensure data integrity and to reduce the effort to maintain client information in different areas within the Commission. The personal information collected includes the individual's name, title, mailing address, alternative addresses, telephone number, fax number, e-mail address, Canadian citizenship and company contact name.
  Class of Individuals: Members of the public and individuals representing organizations with which the Commission conducts business.
  Purpose: The MAD application is used within the Commission to capture and manage the contact information relating to those organizations and individuals with which the Commission interacts.
  Consistent Uses: None.
  Retention and Disposal Standards: Under review.
  RDA Number: 2002/002
  Related Record Number: CRTC APP 085, CRTC PGM 180, CRTC CCM 100, CRTC CIN 220, CRTC OWN 025, CRTC APP 085-1, CRTC 100-1, CRTC CIN 220-1
  TBS Registration: 006209
  Bank Number: CRTC PPU 065

Audience Data
Description: Comprehensive data on radio and television audiences provided by Bureau of Broadcast Measurements (BBM) comprised of surveys for all television viewing and radio listening in Canada.

Document Types: Results of surveys provide comprehensive audience information at the licensee level.
Format:  Database.
Record Number: CRTC AUD 210

Broadcasting - Licensing
Description: Includes records related to the issuance of broadcasting licences. This may include application forms and supporting documents for new licences, renewal and amendments of existing licences for the following types of licences: Radio (AM, FM, commercial, public, campus, Community, native, ethnic, satellite, pay and speciality radio), Television, Distribution Undertakings and Pay and Specialty Services, change in ownership and control, licence fee, registration for exempted Native radio stations, third-language Category B speciality services and small distribution undertakings, applications for Independent production funds; information related to the monitoring of radio stations and television undertakings compliance over their licence term; general information relating to individuals and type of undertaking or companies authorized to operate broadcasting undertakings in Canada; information concerning the operations and technical parameters of Canadian radio and television undertakings, including border area, United States FM radio and television operations, listings of unused Canadian frequency allotments and engineering studies. It also includes information on a broad range of broadcasting-related matters. This information is used to make sound decisions with respect to the regulation and supervision of the broadcasting industry; to ensure that policies in place respond to emerging technology and that regulation, where required, is efficient and effective.

Document Types: broadcasting and ownership application and supporting documents, radio stations logger tapes (digital recordings); television, pay television and specialty services logs; Canadian content, conditions of licence, expectations and monitoring reports; call signs, power and location of transmitters, signal interference, frequency allotments and other relevant engineering information, licensee name, band, format, address and telephone number, region, language, frequency, power of transmission, system number, licensee number, origination, affiliation, market and expiry date; correspondence, studies and research reports on new media, involving the CRTC, individuals, industry organizations, interest groups and other governments.

Format:  Database.
Record Number: CRTC BRO 185

• Broadcast Applicants Files
  Description: This bank contains information on the identification of applicants for broadcasting licences; investment (equity and/or securities) held by an applicant in a broadcasting undertaking and any other holdings; and explanations of the organization, service information, capital costs and facilities, and financial operations information.
  Class of Individuals: Members of the public who are part of an application filed for a broadcasting licence.
  Purpose: To provide information on individuals and/or companies, partnerships, and individuals doing business under a registered name, relative to obtaining, renewing and amending a licence for a broadcasting undertaking in order to process the application.
  Consistent Uses: None.
  Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
  RDA Number: 2002/002
  Related Record Number: CRTC BRO 185
  TBS Registration: 003718
  Bank Number: CRTC PPU 035
  
  
• Broadcast Correspondence Files
  Description: This bank contains comments, inquiries and complaints covering a wide range of topics related to the Broadcasting Act and regulations under the Act.
  Class of Individuals: Members of the general public who wish to submit complaints, comments and/or enquiries to the Commission and broadcasting licensees.
  Purpose: The purpose of this bank is to maintain a record of correspondence with licensees, including radio, television, cable, specialty services and pay television concerning programming matters such as logs, tape recordings of programs, commercials and Canadian content issues.
  Consistent Uses: None.
  Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
  RDA Number: 2002/002
  Related Record Number: CRTC BRO 185, CRTC PGM 180, CRTC CIN 220
  TBS Registration: 003723
  Bank Number: CRTC PPU 020

Canadian Program Certification

Canadian Program Certification helps independent Canadian program producers to obtain Canadian certification for TV productions that use mainly Canadian crews and talent. To monitor compliance, the CRTC requires licensees to maintain program logs for the Canadian programming they broadcast; these Canadian programs or productions are identified using a certification number. Without a certification number, the broadcaster can’t claim the program against Canadian Content requirements and the program is not recognized as being Canadian.

Canadian Program Certification
Description: Includes all information submitted by producers and broadcasters when completing applications forms to obtain Canadian Program Certification of live action and animated productions, Canadian and foreign productions dubbed in Canada, live or live-to-tape productions of sports events, production packages and twinning as well as co-ventures. This certification is granted to ensure the predominance of Canadian content.

Document Types: Program title, duration, certification number, category of program, production data and type of certification/special recognition, dubbing of a Canadian or a foreign production done in Canada, a directory of key creative personnel involved in the  production and their citizenship, budgets and financing information, breakdown of costs and contracts.

Format: Database.
Record Number: CRTC PGM 180

• Broadcast Correspondence Files
  Description: This bank contains comments, inquiries and complaints covering a wide range of topics related to the Broadcasting Act and regulations under the Act.
  Class of Individuals: Members of the general public who wish to submit complaints, comments and/or enquiries to the Commission, producers and broadcasting licensees.
  Purpose: The purpose of this bank is to maintain a record of correspondence with licensees, including radio, television, specialty services and pay television concerning programming matters such as logs, tape recordings of programs, commercials and Canadian content issues.
  Consistent Uses: None.
  Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
  RDA Number: 2002/002
  Related Record Number: CRTC BRO 185, CRTC PGM 180, CRTC CIN 220
  TBS Registration: 003723
  Bank Number: CRTC PPU 020
  
  
• Master Address Database (MAD)
  Description: The Master Address Database (MAD) is an internal, computerized contact list and address book. The database contains the contact and address information for organizations and individuals with which the Commission conducts its business. The Master Address Database stores information in a standardized and consistent manner to ensure data integrity and to reduce the effort to maintain client information in different areas within the Commission. The personal information collected includes the individual's name, title, mailing address, alternative addresses, telephone number, fax number, e-mail address, Canadian citizenship and company contact name.
  Class of Individuals: Members of the public and individuals representing organizations with which the Commission conducts business.
  Purpose: The MAD application is used within the Commission to capture and manage the contact information relating to those organizations and individuals with which the Commission interacts.
  Consistent Uses: None.
  Retention and Disposal Standards: Under review.
  RDA Number: 2002/002
  Related Record Number: CRTC APP 085, CRTC PGM 180, CRTC CCM 100, CRTC CIN 220, CRTC OWN 025, CRTC APP 085-1, CRTC 100-1, CRTC CIN 220-1
  TBS Registration: 006209
  Bank Number: CRTC PPU 065

Correspondence - Broadcasting and Telecommunications
Description: Includes correspondence received from the public, licensees and other interested parties on any matter under the Commission's jurisdiction, not including interventions and comments related to applications or policy proceedings.

Document Types: complaints, opinions, and questions concerning broadcasting and telecommunications related issues.

Format: Database.
Record Number: CRTC CCM 100

• Complaints and Inquiries Files - Broadcasting
  Description: This bank contains the name, address, as well as other personal details provided, of the person or agent, if any, lodging a complaint or wishing to make a representation to the Commission on any matter within its jurisdiction, as well as details on the nature of the complaint or representation.
  Class of Individuals: Members of the public who file a complaint or make inquiries to the Commission and broadcasting licensees.
  Purpose: To maintain a record of any person who wishes to lodge a complaint with, or make any representation to, the Commission with respect to any matter that is not directed to any current Commission proceeding. Copies of the complaints directed to a broadcaster are placed on a file available for examination by the public.
  Consistent Uses: None.
  Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
  RDA Number: 2002/002
  Related Record Number: CRTC CCM 100
  TBS Registration: 003722
  Bank Number: CRTC PPU 005
  
  
• Master Address Database (MAD)
  Description: The Master Address Database (MAD) is an internal, computerized contact list and address book. The database contains the contact and address information for organizations and individuals with which the Commission conducts its business. The Master Address Database stores information in a standardized and consistent manner to ensure data integrity and to reduce the effort to maintain client information in different areas within the Commission. The personal information collected includes the individual's name, title, mailing address, alternative addresses, telephone number, fax number, e-mail address, Canadian citizenship and company contact name.
  Class of Individuals: Members of the public and individuals representing organizations with which the Commission conducts business.
  Purpose: The MAD application is used within the Commission to capture and manage the contact information relating to those organizations and individuals with which the Commission interacts.
  Consistent Uses: None.
  Retention and Disposal Standards: Under review.
  RDA Number: 2002/002
  Related Record Number: CRTC APP 085, CRTC PGM 180, CRTC CCM 100, CRTC CIN 220, CRTC OWN 025, CRTC APP 085-1, CRTC 100-1, CRTC CIN 220-1
  TBS Registration: 006209
  Bank Number: CRTC PPU 065

Data Collection System (DCS) - Broadcasting and Telecommunications
Description: The system is used to facilitate the entire data collection process for a range of business activities including a survey of reporting entities across Canada. DCS-derived data may be used to maintain and update registration lists available to the public via the CRTC website. Some of the information is collected jointly with Statistics Canada pursuant to a Memorandum of Understanding for use in preparing internal and public industry monitoring reports, including the Communications Monitoring Report; telecommunications registration list membership and publication; Basic International Services license applications and surrenders; telecommunications fees; the contribution collection mechanism, the foreign ownership regulation; pay telephones, forborne interexchange private line routes, radio, television, pay and speciality and BDU books.

Document Types: individual, entity and undertaking information; data related to competition in the Canadian telecommunications and broadcasting markets, such as annual monitoring and updating of broadcasting and telecommunications entity registration lists, international telecommunications licences, telecommunication fees, contribution regime, pay telephones, local forbearance and forborne private route line, individual name, title, mailing address, e-mail address, telephone number and FAX number.

Format: Database.
Record Number: CRTC DCS 255

• Data Collection System (DCS)
  Description: This bank describes the personal information contained in the Data Collection System (DCS) system which is a web-enabled application designed to: collect individual, entity and undertaking information; archive this information; and report data related to competition in the Canadian telecommunications and broadcasting markets. The personal information collected includes the individual's name, title, mailing address, e-mail address, telephone number and FAX number.
  Class of Individuals: single point-of-contact individuals known as Response Manager, as well as other individuals nominated by the Response Manager to submit and view data using the system.
  Purpose: This web-based application supports the submission of data related to: quarterly and annual monitoring; updating telecommunications entity registration lists; international licences; telecommunication fees; the contribution regime; telecommunications foreign ownership regulation, pay telephones; and forborne interexchange private line routes; radio; television; New Media Broadcasting Undertakings (NMBU) and BDU . The CRTC is authorized, under the Telecommunications Act to refrain from regulating telecommunications services by incumbent telephone companies which are referred to in the Telecommunications Industry as local forbearance and forborne line routes.
  Consistent Uses: The system is used to facilitate the entire data collection process for a range of business activities including a survey of reporting entities across Canada. DCS-derived data is used to maintain and update registration lists available to the public via the CRTC website. Some of the information is collected jointly with Statistics Canada pursuant to a Memorandum of Understanding for use in preparing internal and public industry monitoring reports, including the Communications Monitoring Report; registration list membership and publication; international license renewals; telecommunications fees; the contribution collection mechanism and the foreign ownership regulation; broadcasting radio, television pay and speciality and BDU books.
  Retention and Disposal Standards: Records are retained for 10 years from the date of reception and destroyed.
  RDA Number: 2002/002
  Related Record Number: CRTC DCS 255, CRTC DCS 255-1
  TBS Registration: 006441
  Bank Number: CRTC PPU 070

Financial Data (Broadcasting)

Beginning 2009-10 no additional data was added to this databank. Historic data, starting from 2002, was transferred and duplicated from this databank to DCS. Most of the functionality described below was duplicated and enhanced.

Description: Includes information gathered from the Statistics Canada Annual Returns for Television and Radio Programming Undertaking(s), including networks, and for Broadcasting Distribution Undertakings. It is augmented by the CRTC Annual Return Supplement (pay television and specialty services annual returns) for Pay Television and Specialty Programming Services; a CRTC Employment Equity Supplement for Television and Radio licensees, broadcasting Distribution licensees and Pay Television and Specialty licensees; a CRTC Fixed Asset Supplement for rate-regulated cable systems; a CRTC Canadian Talent Development (CTD) Initiatives Supplement for radio systems, a CRTC Alcohol Advertising Supplement for television, radio, pay and specialty services and the New Media Broadcasting Survey. These reports are filed each year in compliance with CRTC Regulations. The system produces summary reports for individual stations and cable systems, and can aggregate results for any licensee, geographical area or specified selection of undertakings.

Document Types: Annual Returns for Cable rate-regulated class 1 systems and non-regulated class 1 and all class 2 and 3 systems, Radio and Television, Pay Television and Specialty Programming Service and CRTC Fixed Asset Schedules, which provide a history - in summary form - of cable licensee's fixed assets, for rate-regulated class 1 systems and for class 2 and 3 systems; Corporate Returns such as Cable Financial Statements for rate-regulated class 1 systems and class 2 and 3 systems, Radio and Television Financial Statements and Pay Television and Specialty Programming Services Financial Statements.

Format:  Database.
Record Number: CRTC FDB 225

• Annual Returns - Broadcasting
  Description: This bank contains financial information on individuals and/or companies authorized under the Broadcasting Act to own and operate broadcasting undertakings in Canada.
  Class of Individuals: Members of the public who have a financial or ownership interest in a broadcasting undertaking.
  Purpose: Used in the preparation of financial analysis comments for the various public hearings with respect to the granting of licences for broadcasting undertakings; compiling and analyzing data on the broadcasting industry such as growth trends and industry performance; the assessment of annual licence fees to be paid by the licensees.
  Consistent Uses: None.
  Retention and Disposal Standards: Records are retained for seven years and then destroyed.
  RDA Number: 2002/002
  Related Record Number: CRTC FDB 225
  TBS Registration: 003716
  Bank Number: CRTC PPU 015

Interventions - Broadcasting and Telecommunications

The public and groups can participate in public proceedings by submitting an intervention to the CRTC. Interventions help the CRTC update its policies and evaluate applications for new broadcasting licences, licence renewals and amendments and transfers of ownership and control, tariff and other applications from telephone companies, applications from the public, related to telephone services and the performance of federally regulated broadcasting and telephone companies.

Interventions - Broadcasting and Telecommunications
Description: Includes ideas, opinions and comments filed with the CRTC by the public or the industry in the context of a public proceeding or consultation. These comments help the CRTC update its policies and evaluate applications for new broadcasting licences, licence renewals and amendments, transfers of ownership and control, tariffs and other applications from communications service providers and the public related to the performance of broadcasting and telephone companies regulated by the CRTC.

Document Types:  Full name, email address, street address, telephone and fax number (s) and any other personal information provided by participants to a public proceeding.

Format:  Database.
Record Number: CRTC CIN 220

• Broadcast Correspondence Files
  Description: This bank contains comments, inquiries and complaints covering a wide range of topics related to the Broadcasting Act and regulations under the Act.
  Class of Individuals: Members of the general public who wish to submit complaints, comments and/or enquiries to the Commission and broadcasting licensees.
  Purpose: The purpose of this bank is to maintain a record of correspondence with licensees, including radio, television, cable, specialty services and pay television concerning programming matters such as logs, tape recordings of programs, commercials and Canadian content issues.
  Consistent Uses: None.
  Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
  RDA Number: 2002/002
  Related Record Number: CRTC BRO 185, CRTC PGM 180, CRTC CIN 220
  TBS Registration: 003723
  Bank Number: CRTC PPU 020
  
  
• Master Address Database (MAD)
  Description: The Master Address Database (MAD) is an internal, computerized contact list and address book. The database contains the contact and address information for organizations and individuals with which the Commission conducts its business. The Master Address Database stores information in a standardized and consistent manner to ensure data integrity and to reduce the effort to maintain client information in different areas within the Commission. The personal information collected includes the individual's name, title, mailing address, alternative addresses, telephone number, fax number, e-mail address, Canadian citizenship and company contact name.
  Class of Individuals: Members of the public and individuals representing organizations with which the Commission conducts business.
  Purpose: The MAD application is used within the Commission to capture and manage the contact information relating to those organizations and individuals with which the Commission interacts.
  Consistent Uses: None.
  Retention and Disposal Standards: Under review.
  RDA Number: 2002/002
  Related Record Number: CRTC APP 085, CRTC PGM 180, CRTC CCM 100, CRTC CIN 220, CRTC OWN 025, CRTC APP 085-1, CRTC 100-1, CRTC CIN 220-1
  TBS Registration: 006209
  Bank Number: CRTC PPU 065

Legal Correspondence and Advice - Broadcasting and Telecommunications

Description: Information prepared and/or received by the Legal Directorate with respect to broadcasting, telecommunications and general matters of a legal nature.

Document Types: Correspondence and legal opinions.

Format:  Database.
Record Number: CRTC IML 105

• Legal Directorate
  Description: A record of prosecutions and investigations conducted by the Legal Directorate, as well as some of the material upon which such prosecutions and investigations were contemplated or carried out. It also provides a record of cases in which the Commission is involved and some other material relevant to such cases.
  Class of Individuals: Persons who may have breached the Broadcasting or Telecommunications Acts or their regulations.
  Purpose: To provide a record of legal opinions and advice given to the Commission by the Legal Directorate and other sources and to retain some of the material upon which such advice was given.
  Consistent Uses: None.
  Retention and Disposal Standards: Files are kept 10 years following a closing letter of a Judgment of the Court.
  RDA Number: 2002/002
  Related Record Number: CRTC IML 105, CRTC IML 105-1
  TBS Registration: 003720
  Bank Number: CRTC PPU 045

Licence Fees - Broadcasting and Telecommunications
Description: Includes licence fees for the Broadcasting and Telecommunications Sectors. The Licensing and Accounts Receivable (LRS) system permits the CRTC to process invoices sent and payments received from the industries.

Document Types: invoices, licence fees payment received from the industries, reports.

Format: Database.
Record Number: CRTC LRS 275

Mapping Data
Description: Includes information that permits the computerized (geographical) mapping of service areas of all broadcasting undertakings in Canada as well as CLEC and ILEC serving territories by exchange, wireless serving areas and broadband availability.
Document Types: Service areas, demographics, cable signal carriage, cable rates, number of subscribers, boundary files, population and household statistics.

Format:  Database.
Record Number: CRTC MAP 235

Ownership Data Collection

The CRTC Includes information on the ownership and control structure of companies and individuals involved in the Canadian Broadcasting industry in order to determine and ensure at all times, the eligibility of a person to hold a licence.

Ownership System
Description: Includes information on principal shareholders and ownership holdings, control determination, functions of executive directors, citizenship and residency status, and details on multiple ownership holdings.

Document Types: Principal shareholders and ownership holdings, functions of executive Directors, citizenship and residence status, control determination; details on multiple ownership holdings.

Format:  Database.
Record Number: CRTC OWN 025

• Master Address Database (MAD)
  Description: The Master Address Database (MAD) is an internal, computerized contact list and address book. The database contains the contact and address information for organizations and individuals with which the Commission conducts its business. The Master Address Database stores information in a standardized and consistent manner to ensure data integrity and to reduce the effort to maintain client information in different areas within the Commission. The personal information collected includes the individual's name, title, mailing address, alternative addresses, telephone number, fax number, e-mail address, Canadian citizenship and company contact name.
  Class of Individuals: Members of the public and individuals representing organizations with which the Commission conducts business.
  Purpose: The MAD application is used within the Commission to capture and manage the contact information relating to those organizations and individuals with which the Commission interacts.
  Consistent Uses: None.
  Retention and Disposal Standards: Under review.
  RDA Number: 2002/002
  Related Record Number: CRTC APP 085, CRTC PGM 180, CRTC CCM 100, CRTC CIN 220, CRTC OWN 025, CRTC APP 085-1, CRTC 100-1, CRTC CIN 220-1
  TBS Registration: 006209
  Bank Number: CRTC PPU 065
  
  
• Ownership Profiles - Broadcasting
  Description: This file contains the name of the individual ownership shareholding, together with the location and type of undertaking (cable, AM, FM or TV) of those individuals authorized under the Broadcasting Act to own and operate broadcasting undertakings in Canada.
  Class of Individuals: Members of the public who have shares in a broadcasting undertaking.
  Purpose: For use in the monitoring and preparation of ownership comments for the various public hearings held across the country with respect to the granting and renewal of licences for broadcasting undertakings. The information is also used to assess the impact of any ownership transfer and to assert the Canadian ownership and control.
  Consistent Uses: None.
  Retention and Disposal Standards: Files are maintained until an administrative decision from the program instructs the Documentation Centre to destroy the file. Disposal date is the last instruction on file. Final disposition is one year after the disposal date.
  RDA Number: 2002/002
  Related Record Number: CRTC OWN 025
  TBS Registration: 003715
  Bank Number: CRTC PPU 010

Consumer Affairs and Strategic Planning - Broadcasting and Telecommunications

The Consumer Affairs and Strategic Planning sector studies industry issues for the CRTC. It supports the development of Commission policies affecting phone, television, radio, internet and cable consumers in Canada, and the companies that sell those services.

Policy Development and Research - Broadcasting and Telecommunications
Description: Includes information resulting from strategic research and analysis of trends and developments regarding financial, technological, legal and market conditions of the broadcasting and telecommunications sectors. It also includes recommendations on new policy measures responding to the evolving social, cultural and economic dynamics of the Canadian marketplace. It also includes Canadian marketplace studies, comparative trends in the communications industry with international benchmarks, determination on consumer needs and strategic research with stakeholders to ensure that broadcasting and telecommunications policies and regulations are responsive to the needs of Canadians.

Document Types: studies, reports, analyses, comparison charts, strategic research results.

Format:  Database.
Record Number: CRTC PDR 270

Public Proceedings - Broadcasting and Telecommunications
Description: Includes all records related to public proceedings. This may include application and supporting documents for new broadcasting licences, for licence renewals and amendments, transfer of ownership and control, tariff and other applications from telephone companies that are treated in a public proceeding. It also includes ideas, opinions, interventions and comments submitted by members of the public in the context of public proceedings. These comments help the CRTC update its policies and review applications submitted by both industries, applications from the public related to telephone services and the performance of federally regulated broadcasting and telephone companies.
Document Types: Notices of Consultation, Decisions, Regulatory Policies, Information Bulletins, Orders, applications and supporting documents, public proceedings transcripts and interventions.

Record Number: CRTC SEC 080

Signal Carriage/Mediastats
Description: includes the list of signals cable television undertakings in Canada that are authorized for distribution.

Document Types: Demographics, signals carried, rates, number of subscribers.

Format:  Database.
Record Number: CRTC CBL 195

CANADIAN TELECOMMUNICATIONS

The Telecommunications Act requires that the Canadian Radio-television and Telecommunications Commission regulate and supervise the telecommunications industry by approving tariffs and fostering competition.

REGULATION AND SUPERVISION OF THE CANADIAN TELECOMMUNICATIONS INDUSTRY

The Commission's regulation of the telecommunications industry is based on an increased reliance on market forces and, where required, effective and efficient regulation. As a result of the Commission's regulation of the telecommunications industry, Canadians have access to reliable telephone and other high-quality telecommunications services at affordable prices.

Application Support System (APP) - Broadcasting and Telecommunications
Description: System used to register applications filed by the broadcasting and telecommunications industries. It provides the ability to disseminate the application to the team, schedule the process, monitor the progress, and report activities and statistics for all broadcasting and telecommunications applications, decisions, licences and undertakings. It allows for the logging and processing of interventions, observations and responses received in the course of public proceedings. It also provides the calendar of activities for the CRTC and manages the numbering of publication of CRTC official documents.

Document Types: data related to applications and supporting documents, licences, undertakings, reports, CRTC publications such as Notices of Consultation, Decisions, Information Bulletins, Orders and Regulatory Policies, as well as agendas of CRTC activities.

Format:  Database.
Record Number: CRTC APP 085-1

• Complaints, Inquiries and Briefs - Telecommunications
  Description: This bank contains all information relevant to the submission, processing, investigation and disposition of complaints and inquiries from customers or users of telecommunications services furnished by the telecommunications companies under the Commission's jurisdiction. The bank contains all correspondence between the Commission and the telecommunications company against which the complaint or inquiry is directed, on such matters as quality of service, rates and charges, credit and collection practices.
  Class of Individuals: Members of the public who submit complaints or inquiries to the Commission.
  Purpose: To maintain a depository for case files on telecommunications complaints and inquiries for the purpose of resolving disputes or responding to inquiries.
  Consistent Uses: None.
  Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
  RDA Number: 2002/002
  Related Record Number: CRTC APP 085-1, CRTC CCM 100-1
  TBS Registration: 003717
  Bank Number: CRTC PPU 025
  
  
• Master Address Database (MAD)
  Description: The Master Address Database (MAD) is an internal, computerized contact list and address book. The database contains the contact and address information for organizations and individuals with which the Commission conducts its business. The Master Address Database stores information in a standardized and consistent manner to ensure data integrity and to reduce the effort to maintain client information in different areas within the Commission. The personal information collected includes the individual's name, title, mailing address, alternative addresses, telephone number, fax number, e-mail address, Canadian citizenship and company contact name.
  Class of Individuals: Members of the public and individuals representing organizations with which the Commission conducts business.
  Purpose: The MAD application is used within the Commission to capture and manage the contact information relating to those organizations and individuals with which the Commission interacts.
  Consistent Uses: None.
  Retention and Disposal Standards: Under review.
  RDA Number: 2002/002
  Related Record Number: CRTC APP 085, CRTC PGM 180, CRTC CCM 100, CRTC CIN 220, CRTC OWN 025, CRTC APP 085-1, CRTC 100-1, CRTC CIN 220-1
  TBS Registration: 006209
  Bank Number: CRTC PPU 065

Correspondence - Broadcasting and Telecommunications
Description: Includes correspondence received from the public, licensees and other interested parties on any matter under the Commission's jurisdiction, not including interventions and comments related to applications or policy proceedings.

Document Types:  Complaints, opinions, and questions concerning broadcasting and telecommunications related issues.

Format:  Database.
Record Number: CRTC CCM 100-1

• Complaints, Inquiries and Briefs - Telecommunications
  Description: This bank contains all information relevant to the submission, processing, investigation and disposition of complaints and inquiries from customers or users of telecommunications services furnished by the telecommunications companies under the Commission's jurisdiction. The bank contains all correspondence between the Commission and the telecommunications company against which the complaint or inquiry is directed, on such matters as quality of service, rates and charges, credit and collection practices.
  Class of Individuals: Members of the public who submit complaints or inquiries to the Commission.
  Purpose: To maintain a depository for case files on telecommunications complaints and inquiries for the purpose of resolving disputes or responding to inquiries.
  Consistent Uses: None.
  Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
  RDA Number: 2002/002
  Related Record Number: CRTC APP 085-1, CRTC CCM 100-1
  TBS Registration: 003717
  Bank Number: CRTC PPU 025
  
  
• Master Address Database (MAD)
  Description: The Master Address Database (MAD) is an internal, computerized contact list and address book. The database contains the contact and address information for organizations and individuals with which the Commission conducts its business. The Master Address Database stores information in a standardized and consistent manner to ensure data integrity and to reduce the effort to maintain client information in different areas within the Commission. The personal information collected includes the individual's name, title, mailing address, alternative addresses, telephone number, fax number, e-mail address, Canadian citizenship and company contact name.
  Class of Individuals: Members of the public and individuals representing organizations with which the Commission conducts business.
  Purpose: The MAD application is used within the Commission to capture and manage the contact information relating to those organizations and individuals with which the Commission interacts.
  Consistent Uses: None.
  Retention and Disposal Standards: Under review.
  RDA Number: 2002/002
  Related Record Number: CRTC APP 085, CRTC PGM 180, CRTC CCM 100, CRTC CIN 220, CRTC OWN 025, CRTC APP 085-1, CRTC 100-1, CRTC CIN 220-1
  TBS Registration: 006209
  Bank Number: CRTC PPU 065

CRTC Interconnection Steering Committee (CISC)

The CRTC Interconnection Steering Committee (CISC) is an organization established by the CRTC to assist in developing information, procedures and guidelines as may be required in various aspects of the CRTC's regulatory activities. The mandate of the CISC is to undertake tasks related to technological, administrative and operational issues on matters assigned by the CRTC or originated by the public, that fall within the CRTC's jurisdiction.

CRTC Interconnection Steering Committee (CISC)
Description: Includes information maintained on the CRTC web site for the Interconnection Steering Committee (CISC).

Document Types: list of CISC working groups, ad-hoc groups, local competition and CISC-related Public Notices, Orders and Decisions, agreements, guidelines, manuals and procedures and reports.

Format: Website, database.
Record Number: CRTC CISC 260

Data Collection System (DCS) - Broadcasting and Telecommunications
Description: The system is used to facilitate the entire data collection process for a range of business activities including a survey of reporting entities across Canada. DCS-derived data may be used to maintain and update registration lists available to the public via the CRTC website. Some of the information is collected jointly with Statistics Canada pursuant to a Memorandum of Understanding for use in preparing internal and public industry monitoring reports, including the Communications Monitoring Report; telecommunications registration list membership and publication; Basic International Services license applications and surrenders; telecommunications fees; the contribution collection mechanism, the foreign ownership regulation; pay telephones, forborne interexchange private line routes, radio, television, pay and speciality and BDU books.

Document Types: individual, entity and undertaking information; data related to competition in the Canadian telecommunications and broadcasting markets, such as annual monitoring and updating of broadcasting and telecommunications entity registration lists, international telecommunications licences, telecommunication fees, contribution regime, pay telephones, local forbearance and forborne private route line, individual name, title, mailing address, e-mail address, telephone number and FAX number.

Format:  Database.
Record Number: CRTC DCS 255-1

• Data Collection System (DCS)
  Description: This bank describes the personal information contained in the Data Collection System (DCS) system which is a web-enabled application designed to: collect individual, entity and undertaking information; archive this information; and report data related to competition in the Canadian telecommunications and broadcasting markets. The personal information collected includes the individual's name, title, mailing address, e-mail address, telephone number and FAX number.
  Class of Individuals: single point-of-contact individuals known as Response Manager, as well as other individuals nominated by the Response Manager to submit and view data using the system.
  Purpose: This web-based application supports the submission of data related to: quarterly and annual monitoring; updating telecommunications entity registration lists; international telecommunications licences; telecommunication fees; the contribution regime; telecommunications foreign ownership regulation;  pay telephones; local forbearance and forborne private line route; radio; television; New Media Broadcasting Undertakings (NMBU) and BDU . The CRTC is authorized, under the Telecommunications Act to refrain from regulating telecommunications services by incumbent telephone companies which are referred to in the Telecommunications Industry as local forbearance and forborne line routes.
  Consistent Uses: The system is used to facilitate the entire data collection process for a range of business activities including a survey of reporting entities across Canada. DCS-derived data is used to maintain and update registration lists available to the public via the CRTC website. Some information is collected jointly with Statistics Canada pursuant to a Memorandum of Understanding for use in preparing internal and public industry monitoring reports, including the Communications Monitoring Report; registration list membership and publication; license renewals; telecommunications fees; the contribution collection mechanism and the foreign ownership regulation; broadcasting radio, television, pay and speciality and BDU books.
  Retention and Disposal Standards: Records are retained for 10 years from the date of reception and destroyed.
  RDA Number: 2002/002
  Related Record Number: CRTC DCS 255, CRTC DCS 255-1
  TBS Registration: 006441
  Bank Number: CRTC PPU 070

Interventions - Broadcasting and Telecommunications

The public can participate in public proceedings by submitting an intervention to the CRTC. Interventions help the CRTC update its policies and evaluate applications for new broadcasting licences, licence renewals and amendments and transfers of ownership and control, tariff and other applications from telephone companies, applications from the public, related to telephone services and the performance of federally regulated broadcasting and telephone companies.

Interventions - Broadcasting and Telecommunications
Description: Includes ideas, opinions and comments filed with the CRTC by the public or the industry in the context of a public proceeding or consultation. These comments help the CRTC update its policies and evaluate applications for new broadcasting licences, licence renewals and amendments, transfers of ownership and control, tariffs and other applications from communications service providers and the public, related to the performance of broadcasting and telephone companies regulated by the CRTC.

Document Types: Full name, email address, street address, telephone and fax number(s) and any other personal information provided by participants to a public proceeding.

Format:  Database.
Record Number: CRTC CIN 220-1

• Master Address Database (MAD)
  Description: The Master Address Database (MAD) is an internal, computerized contact list and address book. The database contains the contact and address information for organizations and individuals with which the Commission conducts its business. The Master Address Database stores information in a standardized and consistent manner to ensure data integrity and to reduce the effort to maintain client information in different areas within the Commission. The personal information collected includes the individual's name, title, mailing address, alternative addresses, telephone number, fax number, e-mail address, Canadian citizenship and company contact name.
  Class of Individuals: Members of the public and individuals representing organizations with which the Commission conducts business.
  Purpose: The MAD application is used within the Commission to capture and manage the contact information relating to those organizations and individuals with which the Commission interacts.
  Consistent Uses: None.
  Retention and Disposal Standards: Under review.
  RDA Number: 2002/002
  Related Record Number: CRTC APP 085, CRTC PGM 180, CRTC CCM 100, CRTC CIN 220, CRTC OWN 025, CRTC APP 085-1, CRTC 100-1, CRTC CIN 220-1
  TBS Registration: 006209
  Bank Number: CRTC PPU 065

Legal Correspondence and Advice - Broadcasting and Telecommunications
Description: Information prepared and/or received by the Legal Directorate with respect to broadcasting, telecommunications and general matters of a legal nature.

Document Types: Correspondence and legal opinions.
Record Number: CRTC IML 105-1

• Legal Directorate
  Description: A record of prosecutions and investigations conducted by the Legal Directorate, as well as some of the material upon which such prosecutions and investigations were contemplated or carried out. It also provides a record of cases in which the Commission is involved and some other material relevant to such cases.
  Class of Individuals: Persons who may have breached the Broadcasting Act or Telecommunications Act or the related regulations.
  Purpose: To provide a record of legal opinions and advice given to the Commission by the Legal Directorate and other sources and to retain some of the material upon which such advice was given.
  Consistent Uses: None.
  Retention and Disposal Standards: Files are kept 10 years following a closing letter of a Judgment of the Court.
  RDA Number: 2002/002
  Related Record Number: CRTC IML 105, CRTC IML 105-1
  TBS Registration: 003720
  Bank Number: CRTC PPU 045

Licence Fees - Broadcasting and Telecommunications
Description: Includes licence fees for the Broadcasting and Telecommunications Sectors. The Licensing and Accounts Receivable (LRS) system permits the CRTC to process invoices sent and payments received from the industries.

Document Types: Invoices, licence fees payment received from the industries, reports.

Format:  Database.
Record Number: CRTC LRS 275-1

Mapping Data
Description: Includes information that permits the computerized (geographical) mapping of service areas of all broadcasting undertakings in Canada as well as CLEC and ILEC serving territories by exchange, wireless serving areas and broadband availability.

Document Types: Service areas, demographics, cable signal carriage, cable rates, number of subscribers, boundary files, population and household statistics.

Format:  Database.
Record Number: CRTC MAP 235

Ownership Data Collection

The CRTC established a framework for telecommunications ownership and control reviews based on four types of ownership and control reviews that provide the Commission with greater flexibility to deal with different ownership and governance structures. Telecom Regulatory Policy 2009-428 sets out procedures to be followed in all future ownership and control reviews, which will take place at the following times: (a) prior to obtaining carrier status, (b) annually thereafter as part of the carrier's Annual Filing, and (c) at any other time the Commission deems such a review necessary.

Ownership System
Description: Includes information on the ownership and control structure of companies and individuals involved in the Canadian Broadcasting industry in order to determine and ensure at all times, the eligibility of a person to hold a licence. Includes information on principal shareholders and ownership holdings, control determination, functions of executive directors, citizenship and residency status, and details on multiple ownership holdings.

Document Types: Principal shareholders and ownership holdings, functions of executive Directors, citizenship and residence status, control determination; details on multiple ownership holdings.

Format:  Database.
Record Number: CRTC OWN 025

• Master Address Database (MAD)
  Description: The Master Address Database (MAD) is an internal, computerized contact list and address book. The database contains the contact and address information for organizations and individuals with which the Commission conducts its business. The Master Address Database stores information in a standardized and consistent manner to ensure data integrity and to reduce the effort to maintain client information in different areas within the Commission. The personal information collected includes the individual's name, title, mailing address, alternative addresses, telephone number, fax number, e-mail address, Canadian citizenship and company contact name.
  Class of Individuals: Members of the public and individuals representing organizations with which the Commission conducts business.
  Purpose: The MAD application is used within the Commission to capture and manage the contact information relating to those organizations and individuals with which the Commission interacts.
  Consistent Uses: None.
  Retention and Disposal Standards: Under review.
  RDA Number: 2002/002
  Related Record Number: CRTC APP 085, CRTC PGM 180, CRTC CCM 100, CRTC CIN 220, CRTC OWN 025, CRTC APP 085-1, CRTC 100-1, CRTC CIN 220-1
  TBS Registration: 006209
  Bank Number: CRTC PPU 065
  
  
• Ownership Profiles - Broadcasting
  Description: This file contains the name of the individual ownership shareholding, together with the location and type of undertaking (cable, AM, FM or TV) of those individuals authorized under the Broadcasting Act to own and operate broadcasting undertakings in Canada.
  Class of Individuals: Members of the public who have shares in a broadcasting undertaking.
  Purpose: For use in the monitoring and preparation of ownership comments for the various public hearings held across the country with respect to the granting and renewal of licences for broadcasting undertakings. The information is also used to assess the impact of any ownership transfer and to assert the Canadian ownership and control.
  Consistent Uses: None.
  Retention and Disposal Standards: Files are maintained until an administrative decision from the program instructs the Documentation Centre to destroy the file. Disposal date is the last instruction on file. Final disposition is one year after the disposal date.
  RDA Number: 2002/002
  Related Record Number: CRTC OWN 025
  TBS Registration: 003715
  Bank Number: CRTC PPU 010

Consumer Affairs and Strategic Planning - Broadcasting and Telecommunications

The Consumer Affairs and Strategic Planning sector studies industry issues for the CRTC. It supports the development of Commission policies affecting phone, television, radio, internet and cable consumers in Canada, and the companies that sell those services.

Policy Development and Research - Broadcasting and Telecommunications
Description: Includes information resulting from strategic research and analysis of trends and developments regarding financial, technological, legal and market conditions of the broadcasting and telecommunications sectors. It also includes recommendations on new policy measures responding to the evolving social, cultural and economic dynamics of the Canadian marketplace. It also includes Canadian marketplace studies, comparative trends in the communications industry with international benchmarks, determination on consumer needs and strategic research with stakeholders to ensure that broadcasting and telecommunications policies and regulations are responsive to the needs of Canadians.

Document Types: studies, reports, analyses, comparison charts and strategic research results.

Format:  Database.
Record Number: CRTC PDR 270-1

Public Proceedings - Broadcasting and Telecommunications
Description: Includes all records related to public proceedings. This may include application and supporting documents for new broadcasting licences, for licence renewals and amendments, transfer of ownership and control, tariff and other applications from telephone companies that are treated in a public proceeding. It also includes ideas, opinions, interventions and comments submitted by members of the public in the context of public proceedings. These comments help the CRTC update its policies and review applications submitted by both industries, applications from the public related to telephone services and the performance of federally regulated broadcasting and telephone companies.
Document Types: Notice of Consultation, Decisions, Regulatory Policies, Information Bulletins, Orders, applications and supporting documents, public proceedings transcripts and interventions.

Format:  Database.
Record Number: CRTC SEC 080-1

Telecommunications
Description: Includes industry applications filed under Part I of the CRTC’s Rules of Practice and Procedure, tariff notices, agreements between telecommunications companies, international telecommunications licence applications, reports on Quality of service indicators and reporting letters, CRTC publications, guidelines and procedures for Taxation Costs, Telecom Costs Awards, Review and Vary applications, Telecom Regulations, a list of carriers, providers and resellers. This information is used to make sound decisions with respect to the regulation and monitoring of the telecommunications industry. It also includes all documentation related to the administration and enforcement of the Unsolicited Telecommunications Rules, (including the National Do Not Call List [DNCL]) and Voter Contact Services (including the Voter Contact Registry [VCR]).

Document Types: application and related documents, reports, Notice of Consultation, Decisions, Information Bulletins, Orders, recommendations, lists of carriers, providers, resellers and telemarketers; contracts, guidelines, decisions related to the administration of the DNCL and the VCR.

Format:  Database.
Record Number: CRTC TEL 265

• Unsolicited Telecommunications
  Description: This bank describes information that is used in support of the both the Unsolicited Telecommunications Rules (“the Rules”), which encompass direction concerning telemarketing, the National Do Not Call List and automatic dialling and announcing devices, and Part 16.1, Division 1 to 1.1. Voter Contact Calling Services of the Canada Elections Act which includes the Voter Contact Registry (VCR). With regard to the Rules, information about consumers, telemarketers and telemarketer account managers is described in this bank. Personal information of consumers and Canadian citizens may include the name, mailing address, e-mail address, language preference, and telecommunication number associated with a home phone (i.e. landline) service, cell phone or wireless (i.e. mobile or satellite) service, VoIP service, or a fax machine. It may also include information related to a complaint about a telemarketer, including the name and/or number of the telemarketer, date of the telemarketing call, the nature of the call, and comments related to the call. Personal information of telemarketer individuals and telemarketer account managers may include their name, address, business contact information, language preference, description of telemarketing activities, telecommunications numbers used, names used/displayed while making telemarketing calls, and calling logs. With regard to the VCR, information about Canadian citizens; VCR registrants; and, persons who are alleged to have violated the Voter Calling Services provisions is described in this bank. Personal information of Canadian citizens may include the name, mailing address, e-mail address, language preference, and telecommunication number associated with a home phone (i.e. landline) service, cell phone or wireless (i.e. mobile or satellite) service, VoIP service, or a fax machine. It may also include information related to a complaint about a VCR registrant or person who the complainant alleges may have violated the Voter Contact Calling Service provisions, including the name and/or number of the registrant or person, date of a call received during a federal election, by-election, or referendum, the nature of the call, and comments related to the call. Personal information of VCR registrants may include their name, address, language preference, IP address, copy of a piece of identification with their name and photo, name of person who has entered into an agreement with a calling service provider or is using internal services to make calls for the purposes of a federal election, by-election or referendum. Details of any complaints, including the names of consumers and telemarketers and the name of citizens and VCR registrants, and any of the above-noted information, may be collected and used by the CRTC to enforce the Rules and the provisions under Part 16.1, Division 1 to 1.1 and to inform the public of enforcement proceedings for the protection of the public and deterrence purposes. 
  Class of Individuals: Consumers in Canada whose telecommunications numbers are registered with the National Do Not Call List; telemarketers who make unsolicited telecommunications on their own behalf or on behalf of clients; telemarketing account managers; the Canadian electorate; persons who use their internal services and/or enter into an agreement with a Calling Service Provider for the making of calls during a federal election, by-election, or referendum period for any purpose related an election; and, persons who are representatives (e.g. employees, officer of the company, owner) of Calling Service Providers who are providing voter contact calling services.
  Purpose: The information is used to regulate unsolicited telecommunications under sections 41 and 72.01 – 72.19 of the Telecommunications Act which enables the CRTC to prohibit or regulate the use of telecommunications facilities in Canada and authorizes the CRTC to levy administrative monetary penalties for violations of the Act.  The information is also used to monitor and enforce, under sections 72.01 and 72.19 of the Telecommunications Act, the provisions under Part 16.1 Division 1 to 1.1 Voter Contact Calling services (VCR).  In the case of the unsolicited telecommunications rules the CRTC has contracted with a third party, the National Do Not Call List (DNCL) Operator, which collects, uses and discloses consumers’ information in order to: Register numbers on the National DNCL; Collect complaints about unsolicited telecommunications; and, Transmit complaints and associated operational reports to the CRTC. The National DNCL Operator also collects, uses, and discloses telemarketers' information and information related to clients of telemarketers to: Enable telemarketer subscription to the National DNCL; Manage the registration and subscription of telemarketers, or clients of telemarketers; Grant telemarketers access to the list of numbers on the National DNCL; Allow telemarketers and their clients to receive technical support; and, Facilitate review of complaints. Information collected by the National DNCL Operator is sent to the CRTC for the purpose of assessment and possible investigation of complaints. In the case of the VCR the CRTC will be collecting, using and disclosing registrants' information and any information they provide about persons they represent who use their internal services and/or enter into an agreement with a Calling Service Provider for the making of calls during a federal election, by-election, or referendum period for any purpose related an election.  The CRTC will also be collecting, using, and disclosing the information of citizens who make a complaint.   In the course of an investigation, the CRTC may collect further information from complainants and other persons, and may disclose complainant information regarding the nature of potential violations to telemarketers, VCR registrants, or persons alleged to have violated the Voter Contact Calling provisions.
  Consistent Uses: The Commission may use personal information collected under the National DNCL regime and the Voter Contact Calling regime for program evaluation purposes.  In addition, the CRTC may disclose telemarketers’, persons alleged to have violated the Voter Contact Calling provisions’, and VCR registrants’ personal information without consent in accordance with section 8(2)(a) of the Privacy Act and consistent with the purpose for which it was obtained, that is, to enforce the Unsolicited Telecommunications Rules; enforce the Voter Contact Calling provisions; protect the public; and, encourage compliance. Specifically, when publishing notices of violation and citations for non-compliance, the CRTC may make public the nature of a violation, the name of the telemarketer, the name of VCR registrant or the name person who committed it, and the amount of the administrative monetary penalty imposed. Besides disclosing personal information without consent for the reasons described above, the CRTC may disclose personal information in situations that are identified in section 8 of the Privacy Act. These include disclosures to law enforcement agencies for the purpose of administering or enforcing any law or carrying out a lawful investigation, disclosures under any other federal law or regulation that authorizes disclosure, and disclosure in situations in which the CRTC considers that the public interest clearly outweighs any invasion of privacy that could result from the disclosure.  The CRTC may share VCR registrants‘personal information with the Commissioner of Canada Elections for the purpose of ensuring compliance with, and enforcement of, the Canada Elections Act. The Commissioner of Canada Elections may share this information with other law enforcement agencies or with Elections Canada to further an investigation or enquiry. Additionally, the CRTC may share personal information provided in a VCR complaint with the Commissioner of Canada Elections (PPSC PPU 008 – Public Communications) and Elections Canada if the nature of the complaint falls under their jurisdiction. (Note: Elections Canada notes that it stores personal information related to complaints in fragmented form throughout general subject files. See http://www.elections.ca/abo/atip/info/infosource_e.pdf)
  Retention and Disposal Standards: Information collected from consumers: Information collected for telecommunications number registration is retained for 2 years after the registration expires; Information associated with a registered telecommunications number is retained for 2 years after the de-registration date of the number.  Information collected from consumers and Canadian citizens:  Complaint/Complainant information is retained for 5 years from the date of receipt; and Complaint/Complainant information used in an investigation is retained for 5 years after the final investigation closing date. Information collected from telemarketers or clients of telemarketers and for VCR registrants: Information collected for telemarketer or client registration and for VCR registration is retained for a period of 5 years from the date of expiry of the last registration; Information collected for subscriptions to the National DNCL is retained for a period of 5 years from the date of expiry of the last subscription period, or last transaction, whichever is later; and Information collected from telemarketers, (which may include telecommunications numbers, call dates, proof of an existing business relationship with a Canadian, and financial statements), and from VCR registrants or persons investigated for alleged violations of the Voter Contact Calling provisions (which may include telecommunications numbers, copies of agreements with Calling Service providers, calling dates and record)  are retained for 5 years after the final investigation closing date. Information related to telemarketers or clients of telemarketers or to VCR registrants or persons investigated for alleged violations of the Voter Contact Calling provisions and collected from other sources in the investigation process is retained for 5 years after the final investigation closing date. Upon completion of the retention period, all electronic records are deleted from the system including back-up copies and hard copies are disposed of in accordance with secure information handling standards.
  RDA Number: 2002/002
  Related Record Number: CRT TEL 265
  TBS Registration: 20091520
  Bank Number: CRT PPU 075

CANADA’S ANTI-SPAM LEGISLATION (CASL)

The Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act Broadcasting Act gives the Commission the authority to regulated certain forms of electronic contact.  

REGULATION, MONITORING AND ENFORCEMENT OF CASL

• Canadian Anti-Spam Law
  Description: This personal information bank (“PIB”) describes information related to the CRTC’s administration and enforcement of An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act (S.C. 2010, c. 23), commonly referred to as Canada’s Anti-Spam Legislation (“CASL”). It includes information related to the administration and enforcement of CASL, as well as material collected or prepared as part of an investigation under CASL. Personal information may include name, contact information, IP address, e-mail, phone number, financial information, decisions, representations (including personal views and opinions), date of birth, employee records, account or subscriber information and other personal information disclosed to the CRTC.
  Class of Individuals:Persons investigated for potential violation(s) of CASL, persons affected by alleged violations of CASL, persons who submit information to the CRTC, persons who submit representations to the CRTC.
  Purpose:The purpose for the collection is for the administration and enforcement of CASL. This includes information used for making decisions, replies to and analysis of representations, investigations, gathering evidence, and issuing demands, notices and/or penalties under CASL.
  Under section 62 of CASL the CRTC is responsible for the administration of sections 6 to 46 of the Act as of July 1, 2014.6
  Consistent Uses:Information may be shared with the Office of the Privacy Commissioner (OPC PPU 005 Privacy Complaints and Investigations), the Competition Bureau Canada (IC PPU 034 Complaints Submitted to the Competition Bureau) , and, under a written agreement or arrangement, with the government of a foreign state, an international organization of states or an international organization established by the governments of states, or any institution of any such government or organization, as authorized under CASL. Furthermore, the CRTC may use software that performs data matching to compare personal information obtained from different sources. Decisions of the CRTC may also be made public and may include personal information such as the name of the individual impacted by the decision.
  Retention and Disposal Standards: Five (5) years after closing the related file.
  Following this period, information of enduring value will be transferred to Library and Archives Canada and information without enduring value will be removed and destroyed.
  RDA Number: 2002/002
  Related Record Number: CRTC CCM 100
  TBS Registration: 20140100
  Bank Number: CRTC PPU 555
  
  
• Spam Reporting Centre
  Description: This personal information bank (PIB) relates to information submitted voluntarily by members of the public, in their complaints and complaint-linked reports (i.e., forwarded commercial electronic messages submitted in conjunction with a Complaint) concerning potential violations under An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act, S.C. 2010, c. 23, s. 21, commonly referred to as Canada’s Anti-Spam Legislation (CASL) and/or related provisions under the Competition Act and PIPEDA.
  Complaints and complaint-linked reports collected by the SRC PIB may contain the following PI: contact information of complainants, personal views or opinions of complainants, email address of recipients and senders of commercial electronic messages, phone numbers of recipients and senders of commercial electronic messages, names of recipients and senders of commercial electronic messages, IP address, URL , Malware metadata and any other personal information that complainants may choose to provide in the complaint description.
  Class of Individuals: Members of the public who provide Complaints and Complaint-Linked Reports to the Spam Reporting Centre; Individuals or legal persons identified in the aforementioned Complaints and Complaint-Linked Reports with respect to a potential violation under CASL and/or related provisions under the Competition Act and PIPEDA.
  Purpose: The information collected and stored by the SRC has two main purposes. First, this raw information may be accessed, copied and used by the Enforcement Agencies to perform their own analyses. These Enforcement Agencies are: the CRTC, the Competition Bureau and the Office of the Privacy Commissioner (OPC). Second, the SRC will use this raw information to generate and provide aggregated and anonymized monthly statistics and quarterly trend reports to Industry Canada and the Enforcement Agencies.
  Under section 62 of CASL the CRTC is responsible for the administration of sections 6 to 46 of the Act as of July 1, 2014, prior to which collection authority is granted by Appropriations Act no. 3, 2012-13, s.2. 
  Consistent Uses: The SRC may use and disclose the PI as described above, and according to details provided at the Public Facing Website, where members of the public give consent to the use and disclosure of the PI that they provide.  Such consent is consistent with the enforcement of CASL by the Enforcement Agencies, who can share information with each other and with foreign agencies, pursuant to sections 58 and 60 of CASL, respectively. These Enforcement Agencies are: the CRTC, the Competition Bureau (refer to to IC PPU 034 Complaints Submitted to the Competition Bureau) and the Office of the OPC (refer to OPC PPU 005 Privacy Complaints and Investigations.
  The information collected may also be used for internal functions supporting the two main purposes of the SRC, for example to conduct program evaluation, to conduct audits to identify and address systemic privacy issues, and to train staff.
  Retentions and Disposal Standards: Complaints and Complaint-Linked Reports remain in the SRC for up to 3 years if not otherwise flagged for an investigative file by an Enforcement Agency.
  If flagged for an investigative file, a Complaint or a Report remains in the SRC for up to 10 years.  Exceptions may be made, on a case-by-case basis, if such information is required for evidentiary purposes in anticipation of legal proceedings.
  SRC staff will destroy of SRC information at the end of the appropriate retention period, as described above.
  RDA Number: 2002 / 002
  Related Record Number: CRTC CCM 100
  TBS Registration: 20140088
  Bank Number: CRTC PPU 777

INTERNAL SERVICES

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; Acquisition Services; and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

Acquisition Services

Acquisition Services involve activities undertaken to acquire a good or service to fulfill a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.

Procurement and Contracting Class of Record

Professional Services Contracts Personal Information Bank

Communications Services

Communications Services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public — internal or external — receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.

Communications Class of Record

Internal Communications Personal Information Bank

Public Communications Personal Information Bank

Financial Management

Financial Management Services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

Financial Management Class of Record

Accounts Payable Personal Information Bank

Accounts Receivable Personal Information Bank

Acquisition Cards Personal Information Bank

Human Resources Management Services

Human Resources Management Services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.

Awards (Pride and Recognition) Class of Record

Recognition Program Personal Information Bank

Classification of Positions Class of Record

Staffing Personal Information Bank

Compensation and Benefits Class of Record

Attendance and Leave Personal Information Bank

Pay and Benefits Personal Information Bank

Employment Equity and Diversity Class of Record

Employment Equity and Diversity Personal Information Bank

Hospitality Class of Record

Hospitality Personal Information Bank

Human Resources Planning Class of Record

Human Resources Planning Personal Information Bank

Workplace Day Care Personal Information Bank

Labour Relations Class of Record

Canadian Human Rights Act – Complaints Personal Information Bank

Discipline Personal Information Bank

Grievances Personal Information Bank

Harassment Personal Information Bank

Internal Disclosure of Wrongdoing in the Workplace Personal Information Bank

Values and Ethics Code for the Public Service Personal Information Bank

Occupational Health and Safety Class of Record

Employee Assistance Personal Information Bank

Harassment Personal Information Bank

Occupational Health and Safety Personal Information Bank

Vehicle, Ship, Boat and Aircraft Accidents Personal Information Bank

Official Languages Class of Record

Official Languages Personal Information Bank

Performance Management Reviews Class of Record

Discipline Personal Information Bank

Performance Management Reviews Personal Information Bank

Recruitment and Staffing Class of Record

Applications for Employment Personal Information Bank

Employee Personnel Record Personal Information Bank

EX Talent Management Personal Information Bank

Personnel Security Screening Personal Information Bank

Staffing Personal Information Bank

Values and Ethics Code for the Public Service Personal Information Bank

Relocation Class of Record

Relocation Personal Information Bank

Training and Development Class of Record

Training and Development Personal Information Bank

Information Management

Information Management Services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency, and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.

Access to Information and Privacy Class of RecordAccess to Information and Privacy Requests Personal Information Bank

Information Management Class of Record

Automated Document, Records, and Information Management Systems Personal Information Bank

Library Services Personal Information Bank

Information Technology

Information Technology Services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.

Information Technology Class of Record

Electronic Network Monitoring Personal Information Bank

Legal services

Legal Services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.

Legal Services Class of Record

Management and Oversight Services

Management and Oversight Services involve activities undertaken for determining strategic direction, and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.

Cooperation and Liaison Class of Record

Lobbying Act Requirements Personal Information Bank

Outreach Activities Personal Information Bank

Executive Services Class of Record

Executive Correspondence Personal Information Bank

Internal Audit and Evaluation Class of Record

Evaluation Personal Information Bank

Internal Audit Personal Information Bank

Planning and Reporting Class of Record

Materiel Services

Materiel Services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.

Materiel Management Class of Record

Vehicle, Ship, Boat and Aircraft Accidents Personal Information Bank

Real Property Services

Real Property Services involve activities undertaken to ensure real property is managed in a sustainable and financially responsible manner, throughout its life cycle, to support the cost-effective and efficient delivery of government programs.

Real Property Management Class of Record

Real Property Management Personal Information Bank

Travel and Other Administrative Services

Travel and Other Administrative Services include Government of Canada (GC) travel services, as well as those other internal services that do not smoothly fit with any of the internal services categories.

Administrative Services Class of Record

Parking Personal Information Bank

Boards, Committees and Council Class of Record

Governor in Council Appointments Personal Information Bank

Members of Boards, Committees and Councils Personal Information Bank

Business Continuity Planning Class of Record

Business Continuity Planning Personal Information Bank

Disclosure to Investigative Bodies Class of Record

Disclosure to Investigative Bodies Personal Information Bank

Proactive Disclosure Class of Record

Hospitality Personal Information Bank

Travel Personal Information Bank

Security Class of Record

Identification and Building-Pass Cards Personal Information Bank

Internal Disclosure of Wrongdoing in the Workplace Personal Information Bank

Personnel Security Screening Personal Information Bank

Security Incidents Personal Information Bank

Security Video Surveillance and Temporary Visitor Access Control Logs and Building Passes Personal Information Bank

Travel Class of Record

Travel Personal Information Bank

Manuals

• Service Contracting: Quick Reference Manual
• CRTC Employee Security guide
• Directive on Email Management
• CRTC Guidelines regarding the release and protection of information
• Retention and Disposition of CRTC documents

Additional Information

Please note: Each request made to Canadian Radio-television and Telecommunications Commission under the Access to Information Act must be accompanied by an application fee of $5.00, cheque or money order made payable to the Receiver General for Canada.

The Government of Canada encourages the release of information through informal requests. Canadian Radio-television and Telecommunications Commission posts monthly a list of requests processed under the Access to Information Act. You may consult the list of completed Access to Information requests and make a request for released records at the below noted address. 

Canadian Radio-television and Telecommunications Commission
Access to Information and Privacy Coordinator
Ottawa, Ontario
Canada, K1A 0N2

Reading Room

In accordance with the Access to Information Act and Privacy Act, an area on the premises will be made available should the applicant wish to review materials on site. The address is:

Les Terrasses de la Chaudière
Central Building
Documentation Centre
1 Promenade du Portage, 2nd Floor
Gatineau, Quebec

For additional information about the programs and activities of the Canadian Radio-television and Telecommunications Commissions, please contact us:

By Phone
Toll-free: 1-877-249-CRTC (2782)
Outside Canada: 819-997-0313
Toll-free TTY line: 1-877-909-CRTC (2782)
Outside Canada: 819-994-0423

By mail
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
Canada, K1A 0N2

By fax
819-994-0218

At the Central Office
Les Terrasses de la Chaudière
Central Building
1 Promenade du Portage
Gatineau, Quebec J8X 4B1

If you wish to submit comments on any CRTC public proceedings you may contact us,

• online: To submit an intervention/comment/answer 
• by mail: Secretary General, CRTC, Ottawa, Ontario K1A 0N2
• by fax: 819-994-0218

Date modified:

2019-08-27