Privacy Act - CRTC Annual Report - 2021-2022

Introduction

The Canadian Radio-television and Telecommunications Commission (CRTC) is pleased to present its Annual Report to Parliament, in accordance with section 72^{footnote 1} of the Privacy Act (the Act). The report describes the activities that support compliance with the Act for the fiscal year commencing April 1, 2021 and ending March 31, 2022.

The Purpose of the Privacy Act

Section 2 of the Act sets out its purpose, which is to protect the privacy of individuals with respect to personal information about themselves held by a government institution, and to provide individuals with a right of access to that information.

It also protects against unauthorized disclosure of that personal information. In addition, it strictly controls how the government will collect, use, store, disclose, and dispose of any personal information.

CRTC Mandate and Responsibilities

The CRTC is an administrative tribunal within the Government of Canada that is responsible for regulating and supervising Canada’s communication system in the public interest.

The CRTC operates under a number of legislative authorities and Acts of Parliament. These include the following: the CRTC Act, the Bell Canada Act, the Broadcasting Act, the Telecommunications Act, Canada’s Anti-Spam Legislation and the Canada Elections Act, which includes provisions that established the Voter Contact Registry.

At the heart of our mandate is the duty to serve the public interest by putting Canadians at the centre of the communication system. To this end, our role encompasses consulting Canadians on communication issues of importance to them, dealing with the many applications we receive by making decisions and rules, responding to enquiries and complaints, as well as reporting to Canadians on the progress and outcomes of our work. The CRTC promotes and enforces compliance with its regulatory policies and decisions. It encourages and facilitates industry co-regulation and self-regulation through consultations, committees and working groups with various industry stakeholders. The CRTC also plays a key role in resolving industry disputes. Finally, in the current dynamic and evolving communication environment, the CRTC collaborates with various domestic and international stakeholders to leverage capacity and intelligence on a host of interrelated policy issues and questions.

The CRTC delivers its mandate from offices in the National Capital Region and regional offices throughout Canada.

Organizational Structure

The CRTC’s Access to Information and Privacy (ATIP) Office is located within the Information Management section of the Information Management and Information Technologies Directorate. When fully staffed, the CRTC ATIP Office has six indeterminate employees.

The activities of the ATIP Office include:

• publishing all proactive disclosure;
• receiving and processing requests in accordance with the Act;
• promoting awareness of the Act within the Commission;
• preparing the annual reports to Parliament, the annual statistical report and maintaining the Department’s Info Source chapter;
• monitoring Commission compliance with the Act; and
• providing professional advice and guidance to senior management and all Commission staff on the Act.

The ATIP Office uses the AccessPro Case Management system and an imaging and electronic redaction software solution, AccessPro Redaction. The Office works closely with 14 departmental ATIP liaison officers who are appointed by the sectors. The liaison officers are responsible for ensuring that requests tasked to their groups are handled promptly and that relevant records are forwarded to the ATIP Office on time.

In 2021-2022, the CRTC has not entered into any service agreements pursuant to section 73.1 of the Privacy Act.

Delegation Order

Decision-making responsibility for the application of the various provisions of the Act has been formally established and is outlined in the Delegation Order approved by the Chairperson and CEO of the CRTC on December 17, 2021. A copy of the Delegation Order is in Appendix A of this Report.

Performance 2021-2022

Section 1: Requests under the Privacy Act

Number of requests

The CRTC received 8 new requests in the reporting period, which represents a 50% increase compared to the previous year where 4 requests were received.

Section 2: Requests Closed During the Reporting Period

2.1 Disposition and completion time

In 2021-2022, of the 8 requests received, 2 were closed within 15 days and 4 were closed between 16 and 30 days. In 2020-2021, of the 4 requests received and none carried over from the previous year, 3 were closed within 15 days, 1 was closed between 16 and 30 days.

In 2021-2022 of the 6 requests closed, 1 was fully disclosed, which represents 12.5% of total requests received, and none were disclosed in part. In 2020-2021, of the 4 requests closed, 2 was fully disclosed, 2 were disclosed in part.

2.2 Exemptions

Sections 18 through 28 of the Act set out the exemptions that can be applied to protect information pertaining to a particular public or private interest. The CRTC used one exemption within two files; section 26, which protects information about another individual.

2.3 Exclusions

As in the previous year, no exclusions were used by the CRTC in response to the requests.

2.4 Format of information released

In 2021-2022, one file was released in electronic format. In 2020-2021, four files were released in electronic format.

2.5 Complexity

2.5.1 Relevant pages processed and disclosed

In 2021-2022, 147 pages were processed and 118 pages were released. In 2020-2021, 33 pages were processed and 33 pages were released.

2.5.2 Relevant pages processed and disclosed by size of requests

In 2021-2022, 6 files had records with an average page count of 36.75 pages. In 2020-2021, the CRTC closed 4 requests, 4 files had records with an average page count of 8.25 pages.

2.5.3 Other complexities

In 2021-2022, none of the requests contained interwoven information, meaning that the records contained the personal information of more than one individual.

In 2020-2021, none of the requests contained interwoven information, meaning that the records contained the personal information of more than one individual. Legal advice was not sought.

2.6 Closed requests

In 2021-2022, all 6 requests completed were closed within their legislative timelines.

2.7 Deemed refusals

2.7.1 Reasons for not meeting legislative timelines

Like the previous year, all requests were completed within the legislative timelines.

2.8 Requests for translation

There were no requests for translation in the reporting period.

Section 3: Disclosures under Subsections 8(2) and 8(5)

Subsection 8(2) of the Act states that subject to any other Act of Parliament, personal information under the control of a government institution may be disclosed if it meets the conditions listed in paragraphs (a) to (m).

In addition, as written in subsection 8(5), the head of the government institution shall notify the Privacy Commissioner in writing of any disclosure of personal information under paragraph (2)(m) prior to the disclosure. There were no disclosures under section 8(2)(m) during the reporting period.

In the course of this reporting period, the CRTC received no request where the records were released pursuant to subsections 8(2) and 8(5) of the Act.

Section 4: Requests for Correction of Personal Information and Notations

In 2021-2022, no requests for correction of personal information were received or processed within the reporting period.

Section 5: Extensions

5.1 Reasons for extensions and disposition of requests

The Act allows departments to extend the legislated deadline of a request if it cannot be completed within the legislated 30-day time limit. Section 15 of the Act permits extensions if:

• meeting the original time limit would unreasonably interfere with the operations of the government institution;
• consultations, including for Cabinet Confidences, are necessary to comply with the request and cannot reasonably be completed within the original time limit; or
• additional time is necessary for translation purposes or for the purpose of converting the personal information into an alternative format.

Among the 8 requests received, no extensions were taken.

5.2 Length of extensions

Among the 8 requests received, no extensions were taken.

Section 6: Consultations Received from Other Institutions and Organizations

No consultations from another Government of Canada institution or from other organizations were received during the reporting period.

Section 7: Completion Time of Consultations on Cabinet Confidences

7.1 Requests with Legal Services

No requests related to Cabinet Confidences were sent to Legal Services during the reporting period.

7.2 Requests with Privy Council Office

No requests related to Cabinet Confidences were sent to the Privy Council Office during this reporting period.

Section 8: Complaints and Investigations

In 2021-2022, there were no complaints received (section 31), and there were no outstanding privacy complaints from the previous year.

Section 9: Privacy Impact Assessments (PIA)

One Privacy Impact Assessment (PIA) was carried over from a previous reporting period, the ATIP Office anticipates having it registered with the Treasury Board of Canada Secretariat (TBS) in the coming months, and a copy will also be provided to the OPC for their comments. The PIA relates to the National Do Not Call List^{footnote 2}.

No PIAs were fully completed during the reporting year 2021-2022.

Section 10: Resources Related to the Privacy Act

When fully staffed, the CRTC ATIP Office has six indeterminate employees, three of whom are devoted part-time to activities related to the Act. However, due to unforeseen circumstances and staff turnover, the positions staffed equaled 0.563 FTEs devoted to administering the Act for the 2021-2022 fiscal year.

During 2021-2022, the ATIP Office incurred an estimated $62,275 in salary costs to administer the Act. These costs do not include the resources expended by the program areas of the CRTC to meet the requirements of the Act.

Due to the COVID-19 pandemic, new workplace measures and processes were put in place mid-March 2020. Prior to the pandemic, the CRTC had started the process of receiving all responsive records electronically in the ATIP Office. These new workplace measures allowed ATIP staff to train and coach the sectors as they adapted to this new electronic tasking and retrieval process. This fully digital process is now implemented at the CRTC and the sectors are responding efficiently with this electronic environment.

Training

Over the course of the 2021-2022 fiscal year, the ATIP Office offered several training sessions to CRTC employees and management. The ATIP Office held four sessions, two in French and two in English. 44 of the approximately 450 CRTC employees attended the sessions, which represents 10% of staff. The ATIP Office continues to promote the roles and responsibilities of all CRTC staff related to the Act and is continuously meeting with individuals to provide one-on-one support.

The CRTC intranet, which is accessible to all employees, includes a section that describes the ATIP Office’s roles and responsibilities and provides information on the Act and related Commission policies and procedures. The ATIP Office is constantly looking for new methods to increase awareness throughout the Commission and is working on an initiative to include items in the CRTC Weekly News distributed to all employees.

Institution Specific Policies, Guidelines and Procedures

The ATIP Office met its reporting obligations for the reporting period by providing timely input to Info Source and the publication of the annual reports. The statistical report on the Act was provided to the Treasury Board Secretariat. Internally, the ATIP Office monitored the time to process requests on a daily basis with the ATIP case management system. A Privacy policy framework is being implemented, as well as more privacy awareness initiatives for employees.

The ATIP office has also prepared its own internal administrative manual to ensure consistency among team members and to be able assist new ATIP analysts.

Complaints

In 2021-2022, no complaints were received. There were also no outstanding complaints from the previous year.

Monitoring of Processing Time

The CRTC is committed to responding to every Privacy request completely and in a timely matter. Therefore, the ATIP Office meets as a group weekly to review priorities and any potential issues. In addition, the ATIP Coordinator meets weekly with each analyst to review on-time performance and with the Office of the Secretary General to provide a briefing on the status of the open files. In turn, the Office of the Secretary General raises any concerns at the Senior Management meetings. This committee includes the Deputy Head and all of the sector heads that report directly to him.

Privacy Breaches

The CRTC did not incur any material privacy breaches over the reporting period.

Privacy Impact Assessments (PIA)

There were no PIA’s completed in the 2021-2022 reporting period.

One PIA was carried over from a previous reporting period, and it will be sent to Treasury Board of Canada Secretariat (TBS) in the coming months to be registered. A copy will also be sent to the OPC for their review and comments. The PIA relates to the National Do Not Call List^{footnote 3}.

The National Do Not Call List PIA was prepared by a consultant and is currently being reviewed by the ATIP Office.

Public Interest Disclosures

Paragraph 8(2)(m) of the Act allows the head of the institution to disclose personal information without the consent of the affected individual in cases where, in the opinion of the head, the public interest outweighs any invasion of privacy that could result from the disclosure or when it is clearly in the best interest of the individual to disclose.

During the reporting period, CRTC made no disclosure of personal information under this provision.

Appendix A: Delegation Order

Privacy Act Delegation Order

I, the undersigned, Chairperson and Chief Executive Officer of the Canadian Radio-Television and Telecommunications Commission (CRTC), pursuant to section 73 (1)of the Privacy Act*, hereby designate the person or persons holding the position or positions set out in the schedule hereto to exercise and perform the powers, duties and functions of the Chairperson and Chief Executive Officer, as the head of the government institution, under the sections of the Act set out in the attached schedule for each position.

As well, the designation of all powers, duties and functions under the Privacy Act prior to June 21, 2019 remain in effect.

This Delegation Order supersedes all previous Delegation Orders with respect to the CRTC, or any portion thereof.

*R.S.C. 1985, Ch. P-21

Appendix C: Supplemental Statistical Report on the Access to Information Act and the Privacy Act

Supplemental Statistical Report on the Access to Information Act and the Privacy Act

Name of institution: Canadian Radio-Television and Telecommunications Commission

Reporting period: 2021-04-01 to 2022-03-31

Section 1: Capacity to Receive Requests under the Access to Information Act and the Privacy Act

Section 2: Capacity to Process Records under the Access to Information Act and the Privacy Act

Section 3: Open Requests and Complaints Under the Access to Information Act

Section 4: Open Requests and Complaints Under the Privacy Act

Section 5: Social Insurance Number (SIN)

Appendix D: New Exemptions Table