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Business Process Working Group: Quality of Service Indicators

Tasks

  • BPTF0028.doc - 28KB - Quality of Service Indicators. COMPLETE May 11, 2001
  • BPTF0029.doc - 35KB - Due Dates Missed Attributable to End Customers or CLECs. COMPLETE February 12, 2002.
  • BPTF0030.doc - 119KB - Quality of Service Indicators - Final Review of Performance Standards. Non-consensus Report issued December 2, 2002 . Revised December 2, 2002.
  • BPTF0040.doc - 89KB - Quality of Service Indicators related to Decision 2002-34. BPWG is addressing Q of S for CDNA. Non-consensus Report issued May 5, 2003 . Revised May 5, 2003.
  • BPTF0044.doc - 346KB - Canadian Local Ordering Guidelines (C-LOG Version 5.2) - Work in progress. Revised February 3, 2006
  • BPTF0045.doc - 159 ko - Unbundled Loops - Installation, Testing and Maintenance Guidelines - Version 4.0. Consensus Report BPRE045a submitted to Commission on November 18, 2005. ITMG Version 4.0 approved per Telecom Decision CRTC 2006-4. Completed January 26, 2006.
  • BPTF0051.doc - 87 KB - Update MALI, CLEC-IXC Agreements and associated Process Maps to expand the methods of customer authorization per Telecom Decision CRTC 2005-15. COMPLETE December 8, 2005
  • BPTF0053.doc - 215 KB - OSWG Process Impacts. Final Update Report (BPRE053a) approved,Telecom Decision CRTC 2008-120. Report (BPRE053b) re OSS Management Guidelines (OSMG v1.1) approved, Telecom Decision CRTC 2009-281. Report (BPRE053c) re OSMG v1.2 approved, Telecom Decision CRTC 2010-150. Revised 19 November 2009.
  • BPTF0054.doc - 116 KB - Installation, Testing and Maintenance Guidelines for Unbundled Loops and Number Portability - Work continuing from TIF 45. Revised January 20, 2006.
  • BPTF0055.doc - 71 KB - Standalone Local Number Porting Process Review. Revised January 20, 2006.
  • BPTF0056.doc - 88KB - Canadian Local Ordering Guidelines (C-LOG Version 6.0) - Work to address System related changes identified since version 5.0, OSWG and WNP impacts. Revised January 19, 2006.
  • BPTF0057.doc - 47KB - Business Rule Manual related to Retail Quality of Service (QoS) Indicators. Initiated December 12, 2005
  • BPTF0063.doc - 94KB - 900 Service. Initial Report (BPRE063a) incorporating 900 Services ARM content guidelines with the B & C A greement submitted to the Commission for Approval. Phase 2 adding thresholds for termination of service has been deferred to Q1 2007. Updated September 19, 2006
  • BPTF0064.doc - 282 KB - CQoS Business Rules. Initial report (BPRE064a) revising Business Rules for QoS per CRTC 2006-59 approved, Telecom Decision CRTC 2007-54. Report (BPRE064b) dealing with additional indicators approved, Telecom Decision CRTC 2007-126. Report (BPRE064c) dealing with missed due dates approved, Telecom Decision CRTC 2007-126. Report (BPRE064d) dealing with Business Rules associated with LNA codes approved, Telecom Decision CRTC 2008-28. Report (BPRE064e) addressing the re-opening of Trouble Tickets approved, Telecom Decision CRTC 2008-32. COMPLETE 3 March 2009.
  • BPTF0065.doc- 78 KB - Canadian Local Ordering Guidelines (C-LOG Version 5.3) - Draft. Initiated October 31, 2006
  • BPTF0079.docx - 148 KB - LSR Rejects. Report (BPRE079a) to be submitted to the CISC and Commission shortly. Revised 11 March 2010.

Contributions

  • BPCO25a.doc - 36KB - Bell Canada - ILEC Proposal for Quality of Service Indicators, April 30, 2001
  • BPCO037a.doc - 53KB - AT&T Canada - Quality of Service Indicators - April 8, 2002.
  • BPCO043a.doc - 105KB - Bell Canada - Competitive Quality of Service Indicators - August 23, 2002.
  • BPCO043b.doc - 80KB - Call-Net - Competitive Quality of Service Indicators - September 4, 2002.
  • BPCO045a.doc - 61KB - AT&T Canada - Quality of Service Indicators Related to DNA - February 6, 2003.
  • BPCO045b.doc - 67KB - Bell Canada - Quality of Service Indicators Related to DNA - March 5, 2003.
  • BPCO045c.doc - 52KB - Telus - Quality of Service Indicators Related to DNA - February 26, 2003.
  • BPCO045d.doc - 71KB - Aliant - Quality of Service Indicators Related to DNA - March 5, 2003.
  • BPCO045e.doc - 78KB - SaskTel - Quality of Service Indicators Related to DNA - March 4, 2003.

Disputes

None

Reports

  • BPRE028a.doc -  80KB - Quality of Service Indicators - May 11, 2001
  • BPRE029a.doc - 66KB - Due Dates Attributable to End Customers or CLECs - February 12, 2002.
  • BPRE030a.doc - 152KB - Quality of Service Indicators - December 2, 2002. Pending Commission approval.
  • BPRE040a.doc - 105KB - Quality of Service Indicators Related to Decision 2002-34 - May 5, 2003. Pending Commission approval.
  • BPRE053b.doc - 209KB - BPGLOSMG11.doc - 699KB - CLEC Access to ILEC Operational Support Systems (OSSs) OSS Management Guidelines - Version 1.1 - 19 February 2009.
  • BPRE053c.doc - 215KB - BPGLOSMG12.doc - 731KB - CLEC Access to ILEC Operational Support Systems (OSSs) OSS Management Guidelines - Version 1.2 - 19 November 2009.
  • BPRE056a.doc - 112KB - Wireless Number Portability - February 20, 2006.
  • BPRE057a.doc - 118KB - Retail Quality of Service Business Rules Model Manual - March 24, 2006.
  • BPRE064a.doc - 194KB - Revise Business Rules for QoS per Telecom Decision 2006-59 - January 19, 2007.
  • BPRE064b.doc - 105KB - Revise Business Rules for QoS per Telecom Decision 2006-59 - March 26, 2007.
  • BPRE064c.doc - 249KB - Revise Business Rules for QoS per Telecom Decision 2006-59 - June 28, 2007.
  • BPRE064d.doc - 65KB - Follow-up to Telecom Decision CRTC 2007-126 (Closing a re-opened Trouble Report - February 1, 2008

Decisions

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