2007-12-20 - #: 8638-C12-200719099 - Follow-up to Decision 2007-130 - Commissioner for Complaints for Telecommunications Services - Draft Constating Documents

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2009-11-02 - Commissioner for Complaints for Telecommunications Services (CCTS)

Description: On behalf of the Board of Directors, I am pleased to present the second annual report of the Commissioner for Complaints for Telecommunications Services, an agency that provides consumers of telecommunications services in Canada with recourse for the independent resolution of their complaints.

Document: 1314469.zip - 2036KB

2009-07-30 - Commissioner for Complaints for Telecommunications Services (CCTS)
Description:  Further to the above Decision, I am pleased to provide you with the CCTS Communications Plan, approved by the Board of Directors. The Plan is called
"Developing Public Awareness of CCTS" / Mieux Faire Connaître le CPRST".

Document: 1250712.zip - 1634KB

2009-01-26 - Commissioner for Complaints for Telecommunications Services (CCTS)
Description: As requested by the Commission in Telecom Decision 2007-130, and following the commitment made in our letter to you of August 20, 2008, the CCTS Board of Directors has approved performance standards related to our provison of service to consumers and industry.
Document: 1023386.pdf - 480KB

2008-11-07 - Commission Letter
Description: Letter addressed to Commissioner for Complaints for Telecommunications Services Inc., Public Interest Advocacy Centre and Union des consommateurs - Re: Amended constating documents filed by the Commissioner for Complaints for Telecommunications Services Inc. pursuant to Telecom Decision 2007-130

2008-09-19 - Commissioner for Complaints for Telecommunications Services (CCTS)
Description: The members of the Commissioner for Complaints for Telecommunications Services ( the CCTS); are in receipt of letters from the Union des Consommateurs (the UdC), dated 5 September 2008 and the Public Interest Advocacy Centre (PIAC), as counsel for the Consumers Council of Canada (CCC) and the National Anti-Poverty Organization (NAPO) (collectively, the Consumer Groups) dated 11 September 2008 .   The Consumer Groups and the UdC claim in the se letters that the CCTS' structure and mandate and corresponding constating documents have not already received the Commission's approval.
Document: 954104.doc - 57KB

2008-09-11 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description: The Public Interest Advocacy Centre (PIAC), as counsel for Consumers Council of Canada (CCC) and National Anti-Poverty Organization (NAPO) (collectively the “Consumer Groups”) is writing to you regarding the CCTS draft Procedural Code, one of several draft constating documents to be considered by the Board of the CCTS at a meeting on 16 September 2008 and to subsequently be filed with the Commission for consideration and approval.
Document: 950659.pdf - 31KB

2008-09-05 - Union des Consommateur
Description: En date du 5 août, le CPRST a transmis dans le dossier de suivi de la décision 2007-130 un nouveau Code de procédures dont un aspect pose problème. En effet, l'article 12.3 du nouveau code ne respecte pas la décision du Conseil quant aux questions de limitation de responsabilité.
Document: 950165.pdf - 25KB

2008-08-20 - Commissioner for Complaints for Telecommunications Services (CCTS)
Description: I am writing for the Commissioner for Complaints for Telecommunications Services (CCTS) regarding the filing of certain reports and documents that the Commission requested of the CCTS in Telecom Decision 2007-130, Establishment of an independent telecommunications consumer agency (Decision 2007-130).
Document: 941460.pdf - 282KB

2008-08-05 - Commissioner for Complaints for Telecommunications Services (CCTS)
Description:  Further to the direction issued bythe Commission in paragraph 120 of Decision 2007-130, as varied by the CRTC in Deicsion 2008-46, CCTS hereby files copies of its amended constating documents, as approved by the Board of Directors and Voting Members of CCTS on July 28, 2008 by Extraordinary Resolution
Document: 935111.zip - 7818KB

2008-05-12 - Commission Letter
Description: Letter addressed to Commissioner for Complaints for Telecommunications Services Inc. - Re: Telecom Decision 2007-130 - Establishment of an independent telecommunications consumer agency - Deadline for the CCTS to report to the Commission on certain matters and file a communications plan

2008-03-19 - Commissioner for Complaints for Telecommunications Services (CCTS)
Description:  I am writing on behalf of the Commissioner for Complaints for Telecommunications Services (CCTS or the Agency) concerning the filing of certain reports and documents that the Commission requested of the CCTS in Telecom Decision 2007 130, Establishment of an independent telecommunications consumer agency (Decision 2007-130).
Document: 881130.doc - 65KB

2008-02-12 - Execulink Telecom
Description:  Execulink Telecom Inc. (Execulink) has examined the Draft Constating Documents of the Commissioner of Complaints for Telecommunications Services (CCTS)
Document:  865962.doc - 45KB

2008-02-08 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description:  The Public Interest Advocacy Centre (PIAC), as counsel for Consumer Council of Canada and National Anti-Poverty Organization is writing you on behalf of these groups and in additino, ARCH Disability Law Centre (ARCH) and l'Union des consommateurs (collectively the Consumer Groups) regarding the Draft Constating Documents Filing of the CCTS members, dated February 4, 2008 filed with the Commission in the above-noted proceeding.
Document: 865961.pdf - 28KB

2008-02-04 - Bell Aliant Regional Communications, Bell Canada, Bragg Communications, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc. for Videotron Ltd., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description: These draft documents reflect the implementation of the determinations set out in Decision 2007-130, however, have not yet been approved by the CCTS Members or CCTS.   For ease of reference, "clean" and marked-up versions are being provided.
Document: 862155.zip - 1408KB

Date modified:

2009-11-03